CPAPtalk.com

This is indeed DeVilbiss Marketing, Kristin Mastin - Director of Marketing to be exact. If you wish to contact me directly, I can be reached at Kristin.Mastin@DeVilbisshc.com.

Let me clarify a couple of points:
We do not currently offer exhalation relief. We will be investigating options for this patented technology in the future.
The DeVilbiss AutoAdjust algorithm detects and responds to snore, apnea and hypopnea with adjustable apnea and hypopnea %.

Have any of you who have used the IntelliPAP used the SmartCode feature? This allows you to obtain an encrypted code from your device that works much like a barcode in how it codes data. Once you have the code, you can log onto http://www.IntelliPAP.com, enter the code and a report will be generated.

The IntelliPAP features a large, slip resistent pad on the bottom of the unit to prevent movement and vibration at night. MrSandman mentioned adding feet - do you feel that the slip pad is not adequate?

Again, I and the engineering team will continue to monitor these and other boards to obtain as much feedback as possible. Critical feedback is always appreciated.

As far as the backlit issue, to ensure we satisfy everyone's desire, we will pursue the solution of allowing you to select if the backlight goes off.

I can confirm that DeVilbiss Marketing, Kristin Mastin, is legitimate and is working with me to determine why I had a negative experience with the Intellipap! These folks are seriously progressive!

Georgio

dieselgal wrote:SharkBait, I performed the test last night with the M-Series.
First I turned off the A/flex and C/Flex and just used it in Auto mode. It was still very easy to breath out for me.
Then I turned took it off Auto and used it as straight Cpap and that was not easy to breathe with. It felt just like Cpap with no Exhale relief - which it was. I would never be able to sleep that way.

My findings would be that both the M-Series In Auto mode and the Intellipap are surprisingly easy on the exhale. I am not sure why or how the machine allows a much easier exhale but in my case it does or feels that way to me. Part of it may be that I am accustomed to cpap since I have used it for 2 years. My first year was with ResMed Elite S8 and the last was with the M-Series Auto. Now in the last month I have used the Intellipap.

So my machine of choice after the test is the Intellipap. I use it nightly, and will keep my m-series as my back up machine. It is great to have two very good machines for emergency.

Thanks, dieselgal.

That is consistent with what I've read others saying -- that the intellipap seems to have exhale relief.

I'm wondering why anyone would make a modern day blower without this, and there was no comment from the "marketing" guy about exhale relief. It's almost like there are patents in force so the machine has relief but isn't advertising/publishing it... crazy, I know...

Hi,

I was not chosen for the challenge. I do want to thank DeVilbiss for donating the units for the challenge and for reading this forum and listening to us, the end users of their product. This a huge step forward, imo, for us. Plus a thanks has to go out to CPAP.com for their service, this forum, and the challenges that they prvoide for us. And no I do not work for either company.

I was glad to read the results of the test. I had already ordered the IntelliPap APAP and humidfier without the Smartlink bundle before the results were finished. I have the software with my M-Series APAP and after using it briefly I quit using it. I think the software can be useful for some people but I have not taken the time to use it. I wanted a CPAP/APAP that can be used on 12 volts easily and was a good travel unit. I think the IntelliPap will do this for me. At least I hope it will.

I like the challenges on masks and other CPAP items. I think it allows the users to test products and compare them with what they already have. This is not a scientific test. I don't just go on the results of the test but I read what they said about both products and decide what I think will work best for me. There is no universally good mask or CPAP. Some work better than others for each individual and by reading the reviews I think we can help make good decisions on what we buy.

These are just my opinions. I'm not an expert, just a CPAP user for over 10 years. My original CPAP in 1997 was a HUGE heavy machine and I traveled with it but it was not easy. Now we have so many more choices, it sure is a much better time for CPAP users and the future should get better, imo.

Thanks,
Glenn

Georgio wrote:I can confirm that DeVilbiss Marketing, Kristin Mastin, is legitimate and is working with me to determine why I had a negative experience with the Intellipap! These folks are seriously progressive!

Kudos to Kristin Mastin and her team at DeVilbiss, then.

At this point I would like to add that my Sears Craftsman air compressor was semi-secretly made by DeVilbiss and I am happy with it. Things are starting to fall into place nicely around here...

Keep up the good work, DeVilbiss!

Here's one nice feature we have been clamoring for, for years now: User Upgradeable Firmware!

They really do seem to be listening!

-SWS wrote:Here's one nice feature we have been clamoring for, for years now: User Upgradeable Firmware!

They really do seem to be listening!

This is a nice feature if only you could use the smart card to do the upgrade.

DeVilbiss Marketing wrote:This is indeed DeVilbiss Marketing, Kristin Mastin - Director of Marketing to be exact. If you wish to contact me directly, I can be reached at Kristin.Mastin@DeVilbisshc.com.

Let me clarify a couple of points:
We do not currently offer exhalation relief. We will be investigating options for this patented technology in the future.
The DeVilbiss AutoAdjust algorithm detects and responds to snore, apnea and hypopnea with adjustable apnea and hypopnea %.

Have any of you who have used the IntelliPAP used the SmartCode feature? This allows you to obtain an encrypted code from your device that works much like a barcode in how it codes data. Once you have the code, you can log onto http://www.IntelliPAP.com, enter the code and a report will be generated.

The IntelliPAP features a large, slip resistent pad on the bottom of the unit to prevent movement and vibration at night. MrSandman mentioned adding feet - do you feel that the slip pad is not adequate?

Again, I and the engineering team will continue to monitor these and other boards to obtain as much feedback as possible. Critical feedback is always appreciated.

As far as the backlit issue, to ensure we satisfy everyone's desire, we will pursue the solution of allowing you to select if the backlight goes off.

O.K. Kristin - MAJOR KUDO'S to Devilbiss. It is one thing to be told you are listening but something else to actually hear from you. Do a search for Intellipap and you will find a list where I compare it to the Sandman Auto and M-series Auto and S8 II Auto set. I find the 1,7,30 day display onscreen needs to be divided out between apnea and hypopnea to be more useful. If I remember right without buying the smartlink module you get nothing onscreen. The reports need work as far as making them more like the Sandman auto or M-series reports.

The foam on the bottom tends to pick up lint,hairs or whatever in the glue that holds it on and it can peel off if the machine is slid around.

Just based on the fact that you are here and listening I may have to give the Intellipap Auto another try but I will wait for it to be refined.

Thanks for listening and you will earn a lot of loyalty.

-SWS wrote: .....


My congratulations to DeVilbiss for being the first PAP machine manufacturer to enter a new era of highly-interactive customer "e-focus". Not just a web site with a few traditional phone numbers and email addresses, but a real genuine town-hall style visit to a PAP machine-user's message board...

That's history in the making, folks!

Ditto those comments, -SWS!

Kristin, I encourage you to register a user name here (join) for DeVilbiss Marketing. If you post as a guest, it makes it easier for mischievous types to post as you and create confusion.

You have established your authenticity in this thread. Registering will help maintain it.

Georgio - I would be very interested to hear what Kristin Mastin and you discover as to why your experience with the Intellipap was so negative!

If you like, you can PM anything the 2 of you discover since others on the forum may not be interested.

Thanks, in advance, for letting me know the outcome of your research!

Hawthorne wrote: ........others on the forum may not be interested.

........

Plenty are interested.

That's good to hear Rooster!

So please post what you discover!

Oh yes, very very interested!

O.

SharkBait wrote:

dieselgal wrote:S
I'm wondering why anyone would make a modern day blower without this, and there was no comment from the "marketing" guy about exhale relief. It's almost like there are patents in force so the machine has relief but isn't advertising/publishing it... crazy, I know...

Relief on exhalation is a patented technology which makes it difficult to add this feature to devices. We will be investigating opportunities surrounding this feature in the future. We understand that this is a beneficial feature that may ultimately provide additional comfort to the user and therefore potentially more beneficial and adherence to therapy.

rooster wrote:

-SWS wrote: .....


My congratulations to DeVilbiss for being the first PAP machine manufacturer to enter a new era of highly-interactive customer "e-focus". Not just a web site with a few traditional phone numbers and email addresses, but a real genuine town-hall style visit to a PAP machine-user's message board...

That's history in the making, folks!

Ditto those comments, -SWS!

Kristin, I encourage you to register a user name here (join) for DeVilbiss Marketing. If you post as a guest, it makes it easier for mischievous types to post as you and create confusion.

You have established your authenticity in this thread. Registering will help maintain it.

I forgot to mention that registering also makes it easy for us (potential customers) to follow your posts.