DO NOT BUY FROM CPAP.COM

Georgio wrote:I think they do business that way to keep prices down. They can't sell used items, and can't afford to throw away half the masks they sell and refund the purchase cost.

. . . there is a very strong loyalty to cpap.com on this site. . . .

All CPAP Masks offered on CPAP.com are brand new. Nothing sold on our website has been used previously by another customer. Our policy protects your health and is prudent for companies who sell medical equipment.

Please be aware that the result of these policies is that we cannot accept returns on items that have been opened or used unless return insurance is purchased before your order is shipped. These policies are standard across online CPAP providers, but we are the only CPAP company that offers you a method of ensuring you can return your products.

Purchasing return insurance makes sense if you are trying out new masks, new sizes of your current mask or if you simply want the option of returning the mask for a refund. If you purchase this option, we will include a UPS ground return shipping label in your order. Should you wish to return your product, place it in a shipping box, affix the return label to the box and drop it off at any UPS package pickup location.

Please Note: Return insurance is available to all customers, however, return labels are only offered within the 50 United States. If return insurance is purchased by a customer living outside the 50 United States, all shipping costs involved are paid by the customer and the mask must be received back within the 30 day insurance time frame.

Returns Offered on Warranty Issues Only

ThomasMcKean wrote:That was looking rather sweet until the last line.

But I totally understand it.

jnk wrote:If I understand the intent of the last line, I believe it means that if you have NOT purchased mask insurance (which allows you to return the mask for whatever reason), returns are only accepted for warranty issues. I assume that is what is meant, anyway. Is that how you understand it, ThomasMcKean?

ThomasMcKean wrote:

jnk wrote:If I understand the intent of the last line, I believe it means that if you have NOT purchased mask insurance (which allows you to return the mask for whatever reason), returns are only accepted for warranty issues. I assume that is what is meant, anyway. Is that how you understand it, ThomasMcKean?

No.

My understanding is the insurance only covers the warranty.

Hey guys fer cryin' out loud. I do have one name. Thomas. Not ThomasMcKean. I wanted to be "Thomas" on here but it was taken. I have yet to see any posts by him.

"Return Insurance Policy--The spirit and intention of this policy is to allow CPAP users a more cost effective way to determine which CPAP equipment best meets their needs. . . . The purchase of return insurance allows the purchaser to return the item to CPAP.com within 30 days of the date we shipped the product to the purchaser for a full refund of the product's purchase price less shipping. . . . CPAP.com does not offer return insurance on all products. CPAP.com will honor all purchased return insurance options . . . Return insurance is designed to allow you to try out masks per manufacturer specifications and acceptable usage. . . . "

Krystal3001 wrote:I bought a nose mask and a chin strap from cpap.com and returned it with 7 days. It did not work for my face. I tried it for 5 nights and I just did not like it. When cpap.com received it they emailed me back this: "We have received the FlexiFit HC405 Nasal CPAP Mask with Headgear -All Sizes (S, L) Included and PURESOM Premier Style Chinstrap in our facilities. You stated that you would like to send both back for a refund, however, neither are eligible for return. The return insurance was declined on the mask and the chinstrap has been opened. Please advise on how you would like us to proceed. We will hold the package in our returns department until we hear back from you." I did not know anything about return insurance. Who has ever heard of return insurance. And how do you try out a chin strap without opening it. I want someone to tell me this. I would advise anyone not to try cpap.com. I have never heard of a company that will not allow products to be returned.........

Krystal3001 wrote:I did not know anything about return insurance. Who has ever heard of return insurance. And how do you try out a chin strap without opening it. I want someone to tell me this. I would advise anyone not to try cpap.com. I have never heard of a company that will not allow products to be returned.........

Krystal3001 wrote:
Subject: DO NOT BUY FROM CPAP.COM

Krystal,

Krystal3001 wrote: I did not know anything about return insurance. Who has ever heard of return insurance. And how do you try out a chin strap without opening it. I want someone to tell me this. I would advise anyone not to try cpap.com. I have never heard of a company that will not allow products to be returned.........