CPAPtalk.com

Adam I am interested by your response by saying that I felt a Need to make this a public issue ???????????????!!!!!!!!!!!!!!!!!!!!

This was the last thing on my mind. As most people do, I went on the message boards for help and support which I received and the problem was sorted as a direct result of my postings, by 1 of the responses I received!

However people may well misunderstand what has happened here. My posting was a cry for help and support nothing more. I did not want to run any thing or any body down.

I would be most grateful Adam, since my problem has satisfactorily been solved and the matter as far as I am concerned closed, if you could delete this thread from the boards as people in the future reading this may get the wrong idea.

Guest

It seems that by your standards, imacpappro's PUBLIC response would also be an inappropriate use of this forum. I think this is a great forum, but the blind loyalty to its sponsor is sometimes disturbing.

Another Guest

Howdy,

In the future, I would appreciate sales related queries to be directed to cpap.com Phone Support and not the forum. Posting to the forum creates double work for Adam as he must reply and monitor the thread in addition to answering the original sales question. This slows down the reply time for questions asked by other CPAPers.

With that said, Fifi asked a question about our response times in good faith. She wanted help and wasn't sure why it was not coming. Adam's job is to keep Fifi happy and he was writing up the email as she posted to the forum. He let her know about it. She accepted our apology for the delay. As I understand it she has the information she needs and has a direct line to get more help, support or information should she require it. She's happy, Adam was on the ball, and her order is getting taken care of.

I think there are win's all around and don't see a reason to delete the thread or be heavy handed about a small delay. We strive daily to maintain our good reputation, but we are human now and again. We'll always do our best to correct delays when they occur and have in this situation.

Johnny

Fifi wrote:Why don't you identify your self Guest!

I am not the previous guest. I DO want to know why does it make any difference who an anonymous person is?

Guest, it doesn"t make a difference to me unless someone is professing to be an expert on some condition being discussed. Then it would be essential to know his/her qualifications and a name to associate with them.

Hi Fifi - I just wanted to let you know that I recently purchased some items from cpap.com and was very happy with their service.
They answered my questions and seemed to really care about me.
I received my masks really quickly too.
I think you can rest assured that they will take good care of you.
It's scarey to order online for expensive things like this - but I've heard good things about this organization, and experienced it myself last month.

I think it is quite important, if there are other people attempting to phone from abroad ie NOT the US (and possibly it may be helpful to have this information on the cpap.com web site) should they need to either place an order or make an enquiry, that it is possible to still use the toll free number. and not call the 281 831 4019 number as I was given.

They will of course be charged for the call but that is only to be expected.

That way the individual will end up speaking to a live person who can deal with the enquiry, rather than an answer machine which does not return any calls from abroad.

I trust this feedback is helpful and will one day end up on the Cpap.com website and hopefully not only save the caller a lot of time, frustration and money but also reflect Cpap.com's true efficiency as is often discussed in the threads.

This efficiency is currently experienced by fortunate Us customers but now that efficiency can also be experienced by the rest of us in the rest of the world by dialling the Toll free number, only if this point is clarified on the website.

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CPAPopedia Keywords Contained In This Post (Click For Definition): cpap.com

I am totally awed that Mr Robison took the time to respond to fifi. I can only imagine how busy he must be in this "week after a holiday". It sounds to me like everything has been handled as efficiently as possible. I know how hard it is to wait when it is your health that depends on this service, but I also feel like this issue was a personal matter that should have been handled privately.

It is funny, in my soon to be 55 years of life, we have gone from thinking nothing of waiting 10 days to a month for orders to arrive, to now expecting next hour service. I think many forget that they are not the only customer in need of service. For me, (and I think many others) this forum is and needs to continue to be a place for question and answers. I truly appreciate that there are so many here who are willing to share their experience with me.