Re: my,my,my....
Posted: Sun Sep 28, 2008 6:37 pm
Well, I see quite a number of issues on page one. I am merely pointing this out because I assume that I have been included in the "yahoos" category.
Jim/Strapparatus, having any number of recognitions and reviews and approvals really doesn't mean that much to the target customer. What matters is customer service along with a good product. Here is a reference for you: Customer Service Link
Here is a definition of customer service from Wikipedia: "According to Turban et al, 2002, 'Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.' " Wikipedia: Customer Service
If you cannot see that these things are important to your product, I feel sad for you.
A trademark isn't a statement of value, but rather a statement of uniqueness. Being recognized, reviewed, introduced, entered for an award--and/or under committee review for use are not statements of quality or of reliability, nor is this a certification of the validity of this product.
I could go on, but I've made the point for those who wish to read this. Jim, you apparently have made a useful invention, but that is only a part of the puzzle. Calling those of us who are pointing out things that you should already know, or already be doing, is not very valuable, is it?
On the contrary, it says that you are being defensive...and that says to us that you have a reason to be on the defense. So, that makes one think that there might be something you are trying to cover up, whether with your product or something else.
It could be useful to you to look at the posts that Brett/SleepGuy made when introducing his product to the forum. It seems to have been successful for him, and he has taken criticism to heart and improved his product as a result.
Please think of the best interests of your product, and what insulting the potential customer base (including some of the most respected contributors) might do for you and your product. Is this getting you what you want?
Karen,
Who DOES try to be fair
BTW: Have you considered any of the other neck muscles and nerves that might be involved? Oh, yes, and submitting the problems with the neck muscle will no doubt make your colleagues notice you; but this problem would not have been identified had you not given some of the folks here a trial and one of them reported the problem to you...
Jim/Strapparatus, having any number of recognitions and reviews and approvals really doesn't mean that much to the target customer. What matters is customer service along with a good product. Here is a reference for you: Customer Service Link
Here is a definition of customer service from Wikipedia: "According to Turban et al, 2002, 'Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.' " Wikipedia: Customer Service
If you cannot see that these things are important to your product, I feel sad for you.
A trademark isn't a statement of value, but rather a statement of uniqueness. Being recognized, reviewed, introduced, entered for an award--and/or under committee review for use are not statements of quality or of reliability, nor is this a certification of the validity of this product.
I could go on, but I've made the point for those who wish to read this. Jim, you apparently have made a useful invention, but that is only a part of the puzzle. Calling those of us who are pointing out things that you should already know, or already be doing, is not very valuable, is it?
On the contrary, it says that you are being defensive...and that says to us that you have a reason to be on the defense. So, that makes one think that there might be something you are trying to cover up, whether with your product or something else.
It could be useful to you to look at the posts that Brett/SleepGuy made when introducing his product to the forum. It seems to have been successful for him, and he has taken criticism to heart and improved his product as a result.
Please think of the best interests of your product, and what insulting the potential customer base (including some of the most respected contributors) might do for you and your product. Is this getting you what you want?
Karen,
Who DOES try to be fair
BTW: Have you considered any of the other neck muscles and nerves that might be involved? Oh, yes, and submitting the problems with the neck muscle will no doubt make your colleagues notice you; but this problem would not have been identified had you not given some of the folks here a trial and one of them reported the problem to you...