CPAPtalk.com

I saw the TV commercial a few weeks ago and was tempted then. Well last night my wife kicked me out of bed because of my loud snoring. So I checked out this puresleep.com again and decided to call and ask a couple of questions. Guess what? I don't think there is any live person there. It asked me to record my name, phone number, address, and my credit card information. Like I am going to disclose all that info on a recording?

It feels like one of those mall car/crise giveaways where they get your info then sell it so you start to get tons of junk mail. In this case it's worse becaise they want my credit card number. Doesn't smell kosher...

It is impossible to get your money back even though they claim it is a money back guarantee. You must wait on their customer service line for ever. When they do pick up the line is cut off. I tried this 7 times. Got frustrated and gave up.

The US Federal Trade Commission regulates interstate trade and commerce.

Their online consumer complaint form:

https://rn.ftc.gov/pls/dod/wsolcq$.startup

Also, it is not appropriate to advertise a device as being "approved" by the FDA. This gives rise to the implication that it's safe and effective. Usually, medical devices are "registered" with the FDA, meaning that before they are marketed an application is filed and the marketing is approved if the FDA regs are met. However, the FDA form letter is very specific about what can and cannot be represented in marketing and specifically prohibits the use of the term "approved by the FDA." I don't know if pursleep is making an "approved" claim but if they are, the FDA should know about it as well.

Here's the FDA complaint page:

http://www.fda.gov/opacom/backgrounders/problem.html

I saw the TV commercials and they reminded me of the similar dental product that I had decided was too expensive to take a chance on. PureSleep is much less expensive and guaranteed, so I ordered two (the second was discounted when I combined the order).

It works for me. Don't know if it's solely because the mouthpiece positions the jaw so as to open the airway (as promised), or if it's because it also helps keep my mouth closed, but my wife is very happy with the results. It took a couple of nights to get used to it, but it's very comfortable now.

I was somewhat disappointed, however, that it takes two weeks for the product to be shipped; that's really slow in this era. A lot of places say "allow 2 weeks for delivery" but PureSleep means it. On the other hand, the first one I used broke apart after a week and I couldn't reheat and reseat it. I called the number on the website and received instructions over the phone from a live person on how to send it back. My charge card was credited for the purchase price on a timely basis. The second unit (remember, I bought two at once) has worked fine since I've been using it - a couple of months now. I'm going to order another to keep on hand as a back-up or in case this one ever wears out.

SleepGuy wrote:The US Federal Trade Commission regulates interstate trade and commerce.

Their online consumer complaint form:

*deleted

Also, it is not appropriate to advertise a device as being "approved" by the FDA. This gives rise to the implication that it's safe and effective. Usually, medical devices are "registered" with the FDA, meaning that before they are marketed an application is filed and the marketing is approved if the FDA regs are met. However, the FDA form letter is very specific about what can and cannot be represented in marketing and specifically prohibits the use of the term "approved by the FDA." I don't know if pursleep is making an "approved" claim but if they are, the FDA should know about it as well.

Oh sure, it's not too surprising that you'd like to see people complain to the FDA about your competitors.

Pessimist wrote:Oh sure, it's not too surprising that you'd like to see people complain to the FDA about your competitors.

Competitors? Not by a long shot. They just use a similar trade name as my company and I am constantly pestered by their angry customers. I hope they sell a million of these little things, if they work and they treat their customers right.

9000 views on this thread? Is that right?

9000 views on this thread? Is that right?

Good catch, danmc. Never have I seen so many DIFFERENT GUESTS on a single thread, either!!

Sorry, SleepGuy, that you have to share your name with a company that's getting lots of complaints. Most folks that try your product sing its praises loudly. You did a good thing for the CPAP community.

Yeah funny they are "guests" and not members. Not that we don't welcome guests, but yes when they ask a question throw up a web site and magical other guests show up and espouse how well it works for much less than the dentists model...oh boy!

You know what, I don't snore either anymore with my CPAP and I am getting active treatment for my obstructive sleep apnea at the same time. That little $50.00 device you can buy at Walmart may be the answer for the guy or gal that snores and doesn't have sleep apnea. Great if it works for them. Our Forum sponsor believes in the products they sell so much that they host this forum. Puresleep should do the same and stop trying to convert folks that have a severe, diagnosed condition for which a vast majority won't benefit from and which could be dangerous for us to stop our treatment!


Man it also ticks me that they use a similar name to Pursleep...coincidental? I hope so, because our Sleepguy here has helped us immensely.

The reason you have so many visitors to this thread is due to the fact that it shows up in the #2 spot (directly below the Puresleep.com website) in google for the search term "puresleep".

I don't think it is spam, there is a lot of television ads on the device so that is bound to stir up some interest here,

while I'd like to see you all each spend $350-$600 with my daughter who is a dentist on a custom made device, the puresleep snoring device has been around for many years, think it was once sold as snorban or something similar, it does reduce snoring.

I haven't personally used it but for the price, I'd rather see someone spending $60 bucks on a device to try it than $600.

If you are having trouble mouth breathing, it may even help with that by keeping your tongue in the proper position. But as with anything new in our mouth I'm sure you would have to become accustomed to using it and not playing with it with your tongue all night.

Might also be nice to take along on a trip if you are not driving and decide to doze off, no one wants to listen to you snore.

I tried Puresleep and found it filled my mouth so that I mouth breathed too much to use my APAP. The instructions say it is not to be used for sleep apnea. I returned it and they refunded my money. Hope this helps others.

[quote="SleepGuy"]The US Federal Trade Commission regulates interstate trade and commerce.

Their online consumer complaint form:

Also, it is not appropriate to advertise a device as being "approved" by the FDA. This gives rise to the ... ... ]

OK OK If the company is missusing the terms FDA Approved, call the FDA. They usually jump on this stuff. It does not take a mass of complaints. AND it does NOT take grandstanding on a public website.

Whoever registered {pur sleep} second should step down. It is an obvious attempt to missrepresent and confuse buyers. Then again, neither of these is alone in the market. a search of the web might require them both to step down.

As far as all the interest in the site... well this is the first site I have found discussing the subject. I was looking for an honest review. There is noting on the puresleep sight but their hype.

I purchased the PureSleep device but it just didn't work for me. There's a reason why oral appliance therapy costs significantly more from a dentist. One size does not fit all. The PureSleep device just did not feel comfortable in my mouth. I had extensive orthodontic work when I was younger and have been able to tolerate oral devices, because they were custom designed for my mouth. Anyway I returned the PureSleep device and did get a full refund, with the exception of the entire return postage, so they lied. I think an oral appliance can be a replacement for CPAP if it prevents obstruction of the airway during sleep. It's certainly worth investigating. Sure it's pricey, but so are CPAP machines and accessories. I'm struggling with using a CPAP machine. Face it, it sucks. Until I saw the PureSleep commercial, I had no idea about oral appliances for treating OSA. It sent me off in a whole new direction and frankly I'm optimistic about it.

Well, I am considering buying the thing and appreciate the information. I'd like to hear from more people about this.

If one has obstructive sleep apnea, not central, and the snoring is eliminated, wouldn't that make it quite likely that the apnea is eliminated as well?


Bob