CPAPtalk.com

Yes, nice hearing from Julie again.

I never got the refund she promised on this forum for folks who bought the spo 7500F in january or february when the company was having all of these customer service problems. I never even got an explanation for why they didn't give me the refund they publicly advertised. Perhaps that's just my problem, and perhaps this coupon code really is coming. I hope so.

Yet, I would still be reluctant to order from med1online. For one thing, while some of us have received a satisfactory resolution to the customer service problems, more of us have not. Also, we know that med1online charges our credit cards immediately, even when it has no stock and does not know when it will be able to ship the item to us.

A second reason is that, even with 10% off med1online's current $500 price, the spo 7500F pulse oximeter is significantly more expensive than others we've been discussing elsewhere on this forum, for example this one:

viewtopic.php?t=28525&postdays=0&postorder=asc&start=0

Good night, friends. Sleep well, and may your O2 saturation be high and your AHI be low.

Best,
Ron

roncron wrote:Yet, I would still be reluctant to order from med1online.... We know that med1online charges our credit cards immediately, even when it has no stock and does not know when it will be able to ship the item to us.

So, suppose you order the spo7500f for Med1Online's current price ($500), wait a few weeks for it, then give up and decide to purchase from a different vendor? Here's Med1Online's order cancellation policy:

Med1Online's website wrote:If your credit card has been processed prior to the order cancellation, a 3% cancellation fee shall apply.

What a scam!

Ron,

You should have received that refund! Probably overlooked .... but I wouldn't recommend Med1Online at least until they have resolved the existing outstanding problems for everyone.

Mindy

This post is no longer available.

Med1 has "chosen to not participate in any further discussions on the site or post any offers." They have requested that we remove their previously created content on the website and we are complying with this request.

Julie, i'm sorry it did not work out. I appreciate what you did for me. I got in after most of the problems were worked out and your service and communication could not have been better. I know that when people feel like they have been burned it is hard to convince them that it won't leave a scar. There is no where even today that they could have purchased what they did for the price they paid. If I need anything in the future I will order from you again. Thanks.

Jerry

JulieMed1 wrote:None of the refunds and overnight shipping was for our benefit, it was for you, same as the coupon code.

What coupon code?

JulieMed1 wrote:The ongoing negativity makes my efforts pointless.

I regret the unnecessarily negative way I posted above about Med1Online's policy for charging us 3% if we cancel an order after they've processed our credit cards. I still think this policy is unfair, but I should not have been so negative in the way I expressed it. For example, using the word "scam." That was uncalled for.

That said, I don't think it's fair that Med1Online punish all cpaptalk members when I'm the one who made the negative comment.

I also think that Julie's efforts, such as they were, do not entitle her to any guarantee that cpaptalk members will only say positive things about Med1Online. We should - and do - say whatever candid remarks we want about any company we do business with. We are here to share information with each other, which sometimes means saying what companies we have problems with, so that others here can make a more informed decision about who they wish to do business with.

JulieMed1 wrote:With the blessing of our CEO and owner I am ceasing interaction with cpaptalk.

I actually don't regret this at all. I always felt icky about Med1Online employees monitoring our discussions and using this forum to do PR to repair their public image. I feel that this forum is a place for regular folks, not retailers, to share information and experiences and help each other. The exception, of course, is cpap.com, who is always welcome here - they generously provide this forum, they do much good for the community, they let us say whatever we want about any retailer without censorship despite that we are doing so on their dime.

I'm also very glad that Jerry and several others had positive experiences with Med1Online.

I'm going to email cpap.com and request that they consider carrying pulse oximeters with recording capability and software. That would solve a lot of problems.

roncron wrote:What coupon code?

I sure never saw one either.

Maybe it was like the horses / privileges we were promised as kids when we reached a certain age and once we got that old, our parents either forgot they made the promises and made excuses and upped the age.

Ron,

I don't think you have anything to regret. From what I've read, you have mostly consistently taken the high road. Anyone can easily be forgiven for an occasional rant. It's my impression that you were instrumental in getting Med1Online to pay attention in the first place.

IMHO, Julie seems to be very inexperienced in the customer service side of sales. If you carefully read all of her mea culpas, she keeps saying: I make mistakes, we all make mistakes. She tries to make it sound as if they are taking responsibility while at the same time trying to deflect it. Of course we all understand that we all make mistakes. But the subject in question was about Med1Online's mistakes - not anyone elses.

People who are experienced and really good at customer service wouldn't keep trying to put the problem on everyone else. They take responsibility without in the same breath stating the obvious and spreading it around.

I did get what they promised after a long and stressful wait. I do realize that any business has problems and feel that I'm reasonably tolerant when they take real responsibility. Every time Med1Online supposedly "took responsibility" they fell down again in the same way - eg lack of communication. I don't think they ever learned that lession.

I'm not saying they are bad people or that it's a bad business. I've dealt with much better (and worse) and don't see the need to put up with that crucial element of inadequate communication. I wouldn't attempt to advise anyone else about who to do business with. I wish them well with their business and hope they learn to communicate more appropirately with customers.

I think that the coupon code Julie is referring to is the one on their web site that I gather is for anyone.

Mindy

JulieMed1 wrote:There will be a coupon code for you folks up in the next couple of days.

I hope that the coupon code for a 10% discount on the 7500F will help you folks out.

I think this is the coupon code she was refering to. I assume because of the negativity from the board they desided to withdraw and not to issue it. It was supposed to be just for members of this board.

Jerry

The code on the med1online page was not 10% when I had looked at it. It was also not limited to cpaptalk members. The coupon appears to be gone now.

Sour grapes make bad whine.

Ron

You've nothing to apologise for - you behaved impeccably throughout, and in fact for quite a while you were the lone voice advocating waiting a while longer. Julie is being petulant in complaining about 'negativity'. I have been following this issue in all it's threads since the beginning with interest, and have seen no coupon or any concrete attempts other than giving some (but not all) people refunds.

I would not consider buying from them. They took your money, gave you the run around and (in my opinion) only made good on the deliveries once the matter was made public in this forum.

I for one am 100% behind you when you say that their use of the forum for PR work was wrong, but I disagree with you when you say that you were unnecessarily negative.

Colin

p.s. Thanks for the reminder Jules, I need to go and ask my dad a couple of questions about my 16th birthday….


Colin

Right on, Colin - I couldn't agree with you more!

Perhaps they played the "negativity" card to avoid providing a 10% discount coupon.

Mindy

Hello all,

Rick formerly from Med1. I have been following this string and still weighing my options re: surgery/CPAP. First, I snore only, no serious apnea according to my sleep study. Given this fact, does anyone know if surgery is an option that provides results? I have heard both sides. CPAP works for sure, but I can't sleep with the thing on. I don't wake up tired and I don't feel crappy. Sleep just fine. But the snoring keeps the wife and kids awake it's so loud.

What to do?

As for Med1, best to stay away. I felt dirty working there and I think my story has proved itself to be true.

Best of luck to all. Any advice is welcome.

Worker wrote:Hello all,

I have been following this string and still weighing my options re: surgery/CPAP. First, I snore only, no serious apnea according to my sleep study. Given this fact, does anyone know if surgery is an option that provides results? I have heard both sides. CPAP works for sure, but I can't sleep with the thing on. I don't wake up tired and I don't feel crappy. Sleep just fine. But the snoring keeps the wife and kids awake it's so loud.

What to do?

Rick,

I've never looked into surgery myself since my OSA is pretty clearly weight-related. That's a caveat since I don't have any experience with surgery and thought you should know that. I have read and heard several things that in summary look like this:

1. Surgery success rate is not great -- round 50-60%
2. For weight-related OSA, the success rate seems to be lower while for non-weight related OSA it may be higher
3. I am under the impression that not all type of surgery for OSA are created equal.

I'd suggest posting a new topic on your question so more people who have the appropriate experience will be more likely to see it and chime in.

Mindy

Very well said Colin, I agree with all your points. I too have been following the whole thing, and I thought Julie's latest ("blessings of the CEO" included) really gave credence to "worker".

Rick, do start you own thread - that way it won't get lost and please be more specific about your sleep study results there - what do you mean by "no serious apnea", and what makes cpap so difficult for you. And please stop being "worker" -- you're important to us a person in your own right. Let's all leave Med1 in the past...


O.