I had a very helpful telephone conversation with a ResMed patient representative regarding my problems with the Ultra
Mirage Full Face Mask. I'll share what she told me, but I also encourage anyone with questions about a ResMed mask to call directly, as so many issues are specific to a particular user. By the way, I left a message on the answering service and did not expect a call back, but a respiratory therapist returned my call three days later.
About my concern that my second Ultra
Mirage FFM was noisy and squeeling and whistling, I was told that a batch of those masks, identified by the month of manufacture, had been shipped with a defect in the valve assembly. Several remedies are available, either through the source from which you obtained the mask, or directly from ResMed. Don't settle for a defective mask! Also, you cannot rely on your
DME, whether a local or on-line
DME, to be very helpful. It is easier and more profitable for them if a mask problem is defined as a patient problem, worst, as a "compliance" problem.
My other challenge has been mask leak around the eyes. The ResMed person told me to try a strip of "Micro-Foam" tape made by 3-m to help the
seal across the bridge of my nose where the mask sits. It does help.
Otherwise, as we continue to share our experiences in order to provide support for each other, I'd just like to emphasize what has been said so effectively before, by others on this forum: you will find a system that will work for you. It is frustrating, sometimes painful, often expensive. But you will find a combination of machine and mask that will work. The mask is the part of the system that is most troublesome for many of us, because our facial structures vary so much, so trial and error is the only way--but trial and error informed by the experiences of others makes the most sense to me.
Thank you for continuing to post to this forum.
plangster