Posted: Thu Sep 06, 2007 5:39 am
It's interesting that you say that about the sleep lab. I'm beginning to think the same thing myself of this one. I think that this is nothing more than a low budget operation that brings in a huge profit for somebody.
I've been thinking about my original study and there are some things that are bothering me. For instance, I fully, consciously awoke twice in the night because the tech was in my room getting something out of the cabinet. When I asked what she was doing, she said that she'd 'come in a few other times as well, but had "timed" it better and I hadn't known it'. So, I'm thinking that each disturbance (even though I wasn't conscious) was probably registered. That seemed odd then and even odder now.
Another thing is, I've never met the doctor that is supposedly reading these results and deciding the treatment. I think that I should have been able to meet him and talk over the results etc. For all I know, he's just some Internet "doctor"! And, after I called them to see about lowering the pressure, I did not hear from them until I called back and said I was returning their machine. Suddenly, a minute later, I got a call back. (Amazing) I told her what I'd learned about different machines and masks and she said that they 'didn't like to confuse people with all the choices out there and that since I'd slept all night with this mask during the study they saw no reason to change it'. Well, I had to inform her that I'd ripped the mask off during the night because I couldn't exhale and was told that I had to put it back on or leave, because the study called for atleast 6 hours with the mask.
Then there's the 2 minute tutorial on the machine. No explanation of how to clean it, when to replace anything, how to know if it's not working right, who to call with a question, nothing.
I'm returning the machine today, during the convenient (?) hours of between 9 and 12. I have my appt. with my GP on the 18th to discuss this whole scenario. I haven't given up, I just don't know these people and now don't trust them. As if this wasn't a big enough issue to deal with, I'm expected to deal with this type of treatment, too? This has been the most frustrating experience of my life. Truly.
I feel as though this place is really just in it for a quick buck. I mean, since the machine is non-invasive therapy, it would pretty hard kill someone with a bad diagnosis so it's pretty safe to just dole out machines and get paid by the insurance companies.
Is there somewhere where I can lodge a complaint about this? I would really hate for anyone else to go through this with these people. I have already told my rhuematologist that I wouldn't recommend he send anyone else to this lab, but there should be a more formal place to log this.
I've been thinking about my original study and there are some things that are bothering me. For instance, I fully, consciously awoke twice in the night because the tech was in my room getting something out of the cabinet. When I asked what she was doing, she said that she'd 'come in a few other times as well, but had "timed" it better and I hadn't known it'. So, I'm thinking that each disturbance (even though I wasn't conscious) was probably registered. That seemed odd then and even odder now.
Another thing is, I've never met the doctor that is supposedly reading these results and deciding the treatment. I think that I should have been able to meet him and talk over the results etc. For all I know, he's just some Internet "doctor"! And, after I called them to see about lowering the pressure, I did not hear from them until I called back and said I was returning their machine. Suddenly, a minute later, I got a call back. (Amazing) I told her what I'd learned about different machines and masks and she said that they 'didn't like to confuse people with all the choices out there and that since I'd slept all night with this mask during the study they saw no reason to change it'. Well, I had to inform her that I'd ripped the mask off during the night because I couldn't exhale and was told that I had to put it back on or leave, because the study called for atleast 6 hours with the mask.
Then there's the 2 minute tutorial on the machine. No explanation of how to clean it, when to replace anything, how to know if it's not working right, who to call with a question, nothing.
I'm returning the machine today, during the convenient (?) hours of between 9 and 12. I have my appt. with my GP on the 18th to discuss this whole scenario. I haven't given up, I just don't know these people and now don't trust them. As if this wasn't a big enough issue to deal with, I'm expected to deal with this type of treatment, too? This has been the most frustrating experience of my life. Truly.
I feel as though this place is really just in it for a quick buck. I mean, since the machine is non-invasive therapy, it would pretty hard kill someone with a bad diagnosis so it's pretty safe to just dole out machines and get paid by the insurance companies.
Is there somewhere where I can lodge a complaint about this? I would really hate for anyone else to go through this with these people. I have already told my rhuematologist that I wouldn't recommend he send anyone else to this lab, but there should be a more formal place to log this.