Posted: Thu Apr 14, 2005 12:06 pm
I strongly disagree. It is up to us to choose with whom we deal.Janelle wrote:... "care" is practically negligible with most DMEs. Very few deliver the equipment and tell you how to use it, set it up for you anymore. No cost effective. They give you one mask, and once you open it it's yours. You can't trade it, return it or anything. you want a different mask you have to buy it from them or elsewhere. They might trade out machines during the initial two month rental but after that forget it. I thought my Breeze had broken, and called them about it. Did they offer me a replacement? No. They offered to fix it. ... I called when I had pressure problems and got a "we'll look into itl" Never heard a word in 3 weeks..
We can shop around for a reputable DME as we can shop around for a good doctor. We have to take control of our lives.
>> I called when I had pressure problems and got a "we'll look into itl" Never heard a word in 3 weeks.<<
Why did you wait for three weeks? You could have called them daily or even visited their location.