Re: Choosing a mask
Posted: Mon Sep 18, 2023 5:13 pm
Interesting! I turn 65 in 2 months and will be medicare eligible Nov 1. Currently, I'm on a 'bronze' Kaiser plan through the 'healthcare exchanges' (covered California, since I'm in CA). Apparently I get ZERO coverage for a CPAP machine on this current insurance, but - once I become Medicare eligible, apparently they pay 80%. I was totally ready to bail on Kaiser because I just don't like their medical offices, their in-house pharmacy, and their in-house labs. So I was all set to go United Healthcare insurance+John Muir Health as the HMO. But then this 'sleep' issue arose, and now I'm deep in the middle of an ongoing 'trial' situation - already had the at-home sleep study, the take-home machine trial, and now I've just had the overnight in-lab study (part 1) and I'm waiting for part 2. So - if I bail on Kaiser now, I'm going to have to start the whole process from scratch with a new medical system. This (sleep issues) is pretty much my only medical condition.Janknitz wrote: ↑Fri Sep 15, 2023 6:34 pmKaiser is a weird sort of bird. Kaiser is in reality your DME, and Crapria is the supplier. You have zero choice as far as suppliers. It's Crapria or nothing. 100% of the time the billing was wrong, and they often tried to substitute cheaper items for what was ordered, orders were wrong.Thanks for the info! Your location indicates NorCal, and you mention Kaiser, so we may be referring to the same location - the Kaiser sleep center in Martinez. I'm curious - were you able to get masks from Kaiser AFTER they gave you a prescription for the machine, and you had your own machine at home? Was Crapria a factor with Kaiser, or do they have their own DME operation? I'm still in the 'investigation' mode, so I haven't been issued a machine yet.
I once filed a greivance with Kaiser for a billing error, LOST the appeal, and 6 months later got a refund check because I was correct about the error.
The Kaiser sleep clinic in Santa Rosa was great. Right before I lost my coverage I went in for an appointment, and they HANDED me a brand new ResMed Autoset to take home with me--they apparently didn't wait for Crapria delivery anymore. I was NOT on Kaiser Advantage, had really good coverage, that paid for the machine outright. This was days before the last month on that insurance!
As for masks, they would always see me for mask fittings, let me keep the masks I tried on and give me extra pillows. But to get a mask from Crapria, Kaiser must specify the exact mask on your prescription, and they have a limited formulary. You can switch masks any time, but Kaiser must change your prescription every time.
It's been about 7 years since I lost coverage. I don't know if they are still operating the same way.
I don't intend to stay with Kaiser when I turn 65 in about a year. For one thing (there are many other reasons), they require "perpetual rental" of DME including CPAP machines on Kaiser Senior Advantage. No capped rental, you never own the machine. I'm not planning to play that game.
So I'm reluctantly considering sticking with Kaiser and switching to Kaiser Advantage come Nov 1, and then seeing where I am in the 'sleep trial' come mid-December, which will be my next 'bail' point.
I wonder what will happen if I stick with Kaiser for a while, get a machine from them (on this 'perpetual rental' deal you mention), and then bail on them soon after getting the machine? I presume I'll either return the machine, or, be presented with some sort of a bill?