myair app hasnt received data from machine airsense 11

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
bono1
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myair app hasnt received data from machine airsense 11

Post by bono1 » Tue Jun 06, 2023 9:14 pm

Hi, just got my resmed airsense 11 autoset few days ago. connected to myair app and was recording data for 2 days. After that havent received data for 4 days in the app. message is " data not available. myair hasn't received data from your machine for some time."

steps i have taken.
Factory reset airsense 11 machine.
redownloaded myair app
ensured machine connected to app- connection successful
airplane mode is off on machine
getting 2 bar signal from machine
showing bluetooth connection on machine
still having issues getting data from machine.

Any ideas what else i can do?

Thanks

imrdyman
Posts: 21
Joined: Tue Feb 07, 2023 3:48 pm

Re: myair app hasnt received data from machine airsense 11

Post by imrdyman » Tue Jun 06, 2023 9:58 pm

According to a certain cpap youtube personality, theres an outage for the Myair app. I would recommend using OSCAR for data instead, its much more detailed!


https://www.sleepfiles.com/OSCAR/

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Dog Slobber
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Location: Ontario, Canada

Re: myair app hasnt received data from machine airsense 11

Post by Dog Slobber » Wed Jun 07, 2023 5:29 am

ResMed has a banner on their MyAir website indicating problems.
Data may not be available - Thank you for your patience as we work on the issue

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chunkyfrog
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Re: myair app hasnt received data from machine airsense 11

Post by chunkyfrog » Wed Jun 07, 2023 10:32 am

Perhaps the data you seek can be seen directly on the display.
---on the sleep report screen.

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bono1
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Location: Toronto, Canada

Re: myair app hasnt received data from machine airsense 11

Post by bono1 » Wed Jun 07, 2023 7:30 pm

Dog Slobber wrote:
Wed Jun 07, 2023 5:29 am
ResMed has a banner on their MyAir website indicating problems.
Data may not be available - Thank you for your patience as we work on the issue
Thankyou..hopefully it gets resolved soon

bono1
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Re: myair app hasnt received data from machine airsense 11

Post by bono1 » Wed Jun 07, 2023 7:36 pm

chunkyfrog wrote:
Wed Jun 07, 2023 10:32 am
Perhaps the data you seek can be seen directly on the display.
---on the sleep report screen.
prefer reviewing the app

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chunkyfrog
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Re: myair app hasnt received data from machine airsense 11

Post by chunkyfrog » Wed Jun 07, 2023 7:37 pm

Different strokes . . .
Of course, I can see my data any time I like.
If the app is offline--yer outta luck.

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loggerhead12
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Re: myair app hasnt received data from machine airsense 11

Post by loggerhead12 » Thu Jun 08, 2023 4:43 pm

Now I got email from Resmed. I bet some people are gonna get fired.
Resmed wrote:
Thu Jun 08, 2023 4:13 pm
We haven't received any data from your CPAP machine recently. Are you still using it?

Make sure you keep your machine connected to power for at least an hour after you finish using it. This will allow us to provide you the assistance you may require as soon as possible.

Sleep well!

The myAir Team

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chunkyfrog
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Re: myair app hasnt received data from machine airsense 11

Post by chunkyfrog » Thu Jun 08, 2023 7:57 pm

I intentionally did not activate MyAir.
I am happy with my choice.

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zonker
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Re: myair app hasnt received data from machine airsense 11

Post by zonker » Thu Jun 08, 2023 8:29 pm

loggerhead12 wrote:
Thu Jun 08, 2023 4:43 pm
Now I got email from Resmed. I bet some people are gonna get fired.
Resmed wrote:
Thu Jun 08, 2023 4:13 pm
We haven't received any data from your CPAP machine recently. Are you still using it?

Make sure you keep your machine connected to power for at least an hour after you finish using it. This will allow us to provide you the assistance you may require as soon as possible.

Sleep well!

The myAir Team
that's hilarious!
people say i'm self absorbed.
but that's enough about them.
Oscar-Win
https://www.apneaboard.com/OSCAR/OSCAR-1.5.1-Win64.exe
Oscar-Mac
https://www.apneaboard.com/OSCAR/OSCAR-1.5.1.dmg

ryang8463
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Joined: Fri Jun 09, 2023 2:17 pm

Re: myair app hasnt received data from machine airsense 11

Post by ryang8463 » Fri Jun 09, 2023 2:23 pm

ResMed is saying it will be resolved within a few days (we shall see). Also that any data that has not been transmitted will be once it is resolved. So at least we won't miss any data I guess

Grumpy48
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Re: myair app hasnt received data from machine airsense 11

Post by Grumpy48 » Fri Jun 09, 2023 3:22 pm

This has happened a few times with the Philips DreamMapper app that data may not be showing for several days to a week. The explanation I got from their tech support is that they may be doing updates to the database or upgrades to the host system. All the data does show up eventually. Probably something similar that Resmed is doing.

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chunkyfrog
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Re: myair app hasnt received data from machine airsense 11

Post by chunkyfrog » Sat Jun 10, 2023 11:43 am

I only unplug my cpap when packing it up to travel.
Who the heck unplugs their machine every day?

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jsmit86
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Re: myair app hasnt received data from machine airsense 11

Post by jsmit86 » Sat Jun 10, 2023 6:17 pm

This is a known issue, but Resmed has not been helpful documenting it.
Your machine likely is transmitting the data without any issue. The problem is with a MyAir server upgrade that did not go as planned.

I went most of last week showing no data. Since Friday, most of the missing days are now showing, but the last night did not show most of the day, but now is partially updated. In my case I slept about 9 hours, but the app is currently showing a little over 3 hours. That will probably update tomorrow.

I visited my DME yesterday, who spoke with his Resmed rep to get that information.

OSCAR is certainly better and has much more detailed information to dial in your therapy. I improved my results a few years ago with the help of the folks on this board by posting my Oscar results. There is another app called SleepHQ that also provides detailed data. It's pretty easy to use, but the company supporting it has limitations on the free version.

My Air is only a snapshot of some key metrics. I use it mostly to see when my Airtouch foam mask is getting ready for replacement. (Higher leak levels in my case)
It's also a quick view of AHI over time to see if things are relatively stable. Again, OK for a quick look, but not a replacement for OSCAR to dial in your therapy.

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Machine: AirSense 11 Autoset
Mask: AirTouch™ F20 Full Face CPAP Mask with Headgear
Additional Comments: also AirFit F20 mask. For travel HDM Z2 Auto CPAP, using AirFit or AirTouch F20 mask. Former Airsense 10 Autoset
Resmed Airsense 11 Autoset - Former Airsense 10 Autoset
Resmed Airtouch F20 Foam Mask
Travel unit HDM Z2 Auto

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Eddy
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Re: myair app hasnt received data from machine airsense 11

Post by Eddy » Sun Jun 11, 2023 3:48 pm

My DME also checked with RESMED since I had only had my AS11 for a month ... only 2 bars but the older AS10 never had more than 2 bar either. DME said it was a RESMED issue. Now at 6/11/23 4:30PM CST, App has back filled all but Wed 6/7 and Sat 6/10. Message ..."Therapy data delayed. You data received ..." Well, No problem except that I have to take the SD card out to my laptop :roll: . Wish there was a method to link the SD card to Bluetooth. Anyone know why the AS 11 has Bluetooth? Seems I should be able to see the data using blue tooth but no cannot.

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Machine: AirSense 11 Autoset
Mask: ResMed AirFit™ F20 Full Face CPAP Mask with Headgear
Humidifier: HumidAire H4i™ Heated Humidifier
Additional Comments: Jan 17, 2016 Split Sleep study results w/o CPAP AHI=83, W/CPAP AHI=29. Pressure in APAP 15-20 cm
The only way to keep your health is to eat what you don't want, drink what you don't like, and do what you'd rather not. Mark Twain

Was Mark Twain a CPAP user?