Page 2 of 4
Posted: Thu Mar 29, 2007 6:38 pm
by jskinner
Wulfman wrote:It just seems kinda funny (NOT) that Encore Pro 1.6i was supposedly written for the "new" M Series machines.
Yeah its kind of ironic but realistically how often have you seen new software introduced that didn't have bugs of some type it in? Software development is a fairly complex task, its hard (if not impossible) to get it perfect the first time.
Wulfman wrote:If the problem is actually in the Encore Pro program, SOMEBODY didn't test it very well before they released the software.
Thats true but after having worked in the telco field for 12+ years I can tell you that thinking up every possible test scenario can be tricky. Since this bug doesn't happen every time its this type of bug that often only shows up in the field. Not defending them I just have seen this type of thing happen a lot in software development.
Wulfman wrote:OR....did somebody make a firmware change in the machines after the first version of EP 1.6 was tested and released?
Yep thats possible too.
I think it would be a lot less painful for us users if they would just fess up to problems and release patches to fix major problems between major releases.
Alisha wrote:Also, why isn't the Summary of Daily Details always for the last 7 days?
The smart card will hold a maximum of seven sessions (not days). This can result in less than seven days being in the report as a report will only show detailed data from a single download.
Alisha wrote:What do you software 1.6 users think?
Yeah I agree they should upgrade anyone having the missing days problem. Will they? I'd be surprised, lets hope I'm wrong.
Posted: Thu Mar 29, 2007 6:42 pm
by Wulfman
jskinner wrote:I think it would be a lot less painful for us users if they would just fess up to problems and release patches to fix major problems between major releases.
They don't have to.......WE'RE not supposed to be using it.
Den
Posted: Thu Mar 29, 2007 8:27 pm
by Sleepy-eyes
$95 seems like a lot of money to me. But if 50 of us chipped $2, we could buy it collectively and "spread the love".
Posted: Fri Mar 30, 2007 5:53 am
by Guest
Sleepy-eyes wrote:
You say you "reformat" your card. How do you do that? Do you mean you "erase" it after your sixth download?
Poor choice of words on my part. I should have said erase, not reformat. I don't think I've lost any data since using this six day (session) erase schedule.
Posted: Fri Mar 30, 2007 6:00 am
by Sleepy-eyes
Thanks, greyhound, I'll start doing that. It's a little inconvenient, but the alternative would be $95 for v1.8!
Posted: Fri Mar 30, 2007 12:30 pm
by Sleepy-eyes
Okay, as I mentioned, I contacted Respironics again with a request they do something about this problem. Here was their answer:
That problem is a known bug in Encore Pro v1.6. Sadly, we do not have a patch to correct the 1.6 version, we just have our customers upgrade to v1.8. We provide these upgrades free of charge to customers that already have earlier versions of Encore Pro. I would hope that the company you purchased the software from would follow this same practice.
So anyone who actually purchased it from Respironics needs to get in touch with them. All others will have to purchase.
Posted: Fri Mar 30, 2007 1:08 pm
by JeffH
If they knew they had a bug why did the "let it ride" over into 1.7?
Sloppy coding, to me.
Posted: Fri Mar 30, 2007 1:42 pm
by Sleepy-eyes
$$$$$$$$$$$$$$$$$$$ Why else? They don't care that many of us don't have enough extra to buy all the newest gidgets, gadgets and software.
Faulty Medical Software
Posted: Fri Mar 30, 2007 5:02 pm
by bgalb
This is really inexcusable. (medical software that produces defective data). Prompt replacement of defective software with an update that works is the very least one could expect. Respironics deserves a "Software Clowns" award. I write software for free distribution and would be ashamed to put out a product that didn't work correctly. A company that charges a significant amount of their medical software is without excuse!
_________________
CPAPopedia Keywords Contained In This Post (Click For Definition):
respironics
Posted: Fri Mar 30, 2007 5:43 pm
by jskinner
Respironics wrote:I would hope that the company you purchased the software from would follow this same practice.
So it sounds like cpap.com should provide free upgrades to anyone that has an old version of Encore Pro?
Posted: Fri Mar 30, 2007 6:04 pm
by Alisha
We provide these upgrades free of charge to customers that already have earlier versions of Encore Pro.
Wouldn't cpap.com be a Respironics' customer and be provided free upgrades of v1.8 for the v1.6 software they got from Respironics?
Regards,
Alisha
Posted: Sat Apr 21, 2007 9:40 am
by Guest
I hate to burst people's bubble, but I have 1.8 and I just experienced the missing data problem. No details for my last night of sleep.
Upgrading to 1.8 doesn't seem to be a fix for this.
Posted: Sat Apr 21, 2007 9:49 am
by Goofproof
Anonymous wrote:I hate to burst people's bubble, but I have 1.8 and I just experienced the missing data problem. No details for my last night of sleep.
Upgrading to 1.8 doesn't seem to be a fix for this.
There goes my chance to sell that ocean front property, in the Rocky Mountains! Jim
Posted: Sat Apr 21, 2007 9:50 am
by Wulfman
Anonymous wrote:I hate to burst people's bubble, but I have 1.8 and I just experienced the missing data problem. No details for my last night of sleep.
Upgrading to 1.8 doesn't seem to be a fix for this.
Why does that NOT surprise me?????
(I still think it's in the machine firmware)
Den
Posted: Sat Apr 21, 2007 9:53 am
by Wulfman
Goofproof wrote:Anonymous wrote:I hate to burst people's bubble, but I have 1.8 and I just experienced the missing data problem. No details for my last night of sleep.
Upgrading to 1.8 doesn't seem to be a fix for this.
There goes my chance to sell that ocean front property, in the Rocky Mountains! Jim
HA!
Have a good day!
Den (basking on his oceanfront beach in Wyoming)