I love Nationwide; NOT!

Dr requests ResMed AirSense™ 11 CPAP to replace 6 year old 10 that is throwing error codes.
NW > long back order
me > that's OK, I have backup machines
NW > 4 months later. we sending a new ResMed AirSense™ 11 CPAP
me > I receive a Luna APAP. call NW
NW > ResMed AirSense™ 11 CPAP are still back ordered
me > I will wait
NW > 1 week later. we are sending new ResMed AirSense™ 11 CPAP.
me > receive ResMed AirSense™ 11 CPAP with 400 blower hours
NW > we will send new one.
me > receive ResMed AirSense™ 11 CPAP with 20 blower hours
I know all DMEs do it, but who do I file a complaint with?

hobbs wrote: ↑

Sat Nov 26, 2022 4:56 pm

ResMed AirSense™ 11 CPAP with 20 blower hours

If it's an AutoSet, just keep it and be grateful.

ChicagoGranny wrote: ↑

Sat Nov 26, 2022 5:23 pm

hobbs wrote: ↑

Sat Nov 26, 2022 4:56 pm

ResMed AirSense™ 11 CPAP with 20 blower hours

If it's an AutoSet, just keep it and be grateful.

ONLY if it is an Autoset!
Otherwise, be a big pain in their you-know-what.

It is an auto set, and I am good at being a pain in the ass! So the consensus is being an auto set even with 20 hours on the blower I should consider it new? I know I am old, but when did the definition of new change?i

hobbs wrote: ↑

Sat Nov 26, 2022 6:23 pm

It is an auto set, and I am good at being a pain in the ass! So the consensus is being an auto set even with 20 hours on the blower I should consider it new? I know I am old, but when did the definition of new change?i

Seems like you already have your mind made up. Many would be overjoyed to have an AS11 with 20, or even 400 hours, on it.

hobbs wrote: ↑

Sat Nov 26, 2022 6:23 pm

It is an auto set, and I am good at being a pain in the ass! So the consensus is being an auto set even with 20 hours on the blower I should consider it new? I know I am old, but when did the definition of new change?i

Nobody is telling you that the definition of new has changed. Saying that the consensus is; you should consider it new, and the definition of new changed is dishonest.

Your insurance is trying to send you a CPAP model, you just received an AutoSet model. An AutoSet model (with 20 hours) is light years better than a CPAP model.

Analogy:
You are eligible for a new Ford truck
You are told you will be getting an Entry level Ford F-150
You receive a Fully loaded Ford F-350 with 5 miles on the Odometer
You don't want the F-350 because it's not new

hobbs wrote: ↑

Sat Nov 26, 2022 6:23 pm

I am good at being a pain in the ass!

That's becoming very obvious.

Rx was for a auto set. All past (5) machines were delivered with zero hours. I received what was prescribed, except for the 20 hours of blower time. Auto example is apples to oranges. Cars are moved around after manufacture so they do not have zero miles. I guess 20 is better than 400. Gently used, but not new.

hobbs wrote: ↑

Sat Nov 26, 2022 4:56 pm

NW > we will send new one.

They didn't.

Do what you have to do.

hobbs wrote: ↑

Sat Nov 26, 2022 8:33 pm

Rx was for a auto set. All past (5) machines were delivered with zero hours. I received what was prescribed, except for the 20 hours of blower time. Auto example is apples to oranges. Cars are moved around after manufacture so they do not have zero miles. I guess 20 is better than 400. Gently used, but not new.

1. Insist on a new, unopened box machine

2. Use it for three nights

3. Now you are back where you started - you have a machine with 20 run hours.

4. Effort > Benefit

Granny speaks reason.

As a consumer, I have shown enough spite for my own face over the years that I am now on my third or fourth nose.

Not everyone, especially not a DME, can be held to the same standard that we expect from trusted entities like LSAT and CPAP.com.

Still, I wouldn't like it and would probably at least dog NW in a forum thread for a while.

"Nationwide is on WHOSE side?"
Lesson learned.

Is Nationwide your DME or your insurer?

I assumed it was these dudes, but maybe not.

https://www.nationwidemedical.com/

lazarus wrote: ↑

Sat Nov 26, 2022 8:54 pm

hobbs wrote: ↑

Sat Nov 26, 2022 4:56 pm

NW > we will send new one.

They didn't.

Do what you have to do.

I did and they did. Consumer 1, DME 0

hobbs wrote: ↑

Mon Dec 05, 2022 6:10 pm

lazarus wrote: ↑

Sat Nov 26, 2022 8:54 pm

hobbs wrote: ↑

Sat Nov 26, 2022 4:56 pm

NW > we will send new one.

They didn't.

Do what you have to do.

I did and they did. Consumer 1, DME 0

Good on you!

Another consumer from heck!