Anyone having trouble with backordered nasal pillows?
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- Posts: 151
- Joined: Sat Feb 20, 2021 1:58 pm
- Location: Pacific Northwest
Anyone having trouble with backordered nasal pillows?
I've been waiting a month for a P10 large nasal pillow from a supplier. Is there a problem going on or just this supplier having issues?
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Machine: Philips Respironics DreamStation BiPAP AutoSV (ASV) Machine + Heated Humidifier |
Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
AirSense 10 AutoSet For Her
Airfit P10 mask
Airfit P10 mask
Re: Anyone having trouble with backordered nasal pillows?
Why not ask them... who?
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Mask: Ultra Mirage™ Full Face CPAP Mask with Headgear |
Humidifier: IntelliPAP Integrated Heated Humidifier |
Re: Anyone having trouble with backordered nasal pillows?
I dunno but you can get them cheap on ebay. None to be found on amazon so maybe there’s a shortage?ILoveFlowers wrote: ↑Tue Sep 27, 2022 1:42 amI've been waiting a month for a P10 large nasal pillow from a supplier. Is there a problem going on or just this supplier having issues?
Edit: Board sponsor-$22 https://www.cpap.com/productpage/resmed ... sal-pillow
_________________
Machine: AirSense 11 Autoset |
Mask: ResMed AirFit N30 Nasal CPAP Mask with Headgear |
Additional Comments: Newbie who loves her machine! |
Beware the schoolyard bullies, mean girls, and fragile male egos. Move along if you can’t be kind.
Re: Anyone having trouble with backordered nasal pillows?
Ordered 6 large pillows and 6 head straps (with buckles) for P10 from cpap.com (our sponsor) on their Labor Day sale.
Straps were in stock, pillows were not. They said they would send them as soon as they got them in stock.
They were as good as their word. Got them last week.
At the sale price.
JPB
Straps were in stock, pillows were not. They said they would send them as soon as they got them in stock.
They were as good as their word. Got them last week.
At the sale price.
JPB
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Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Sleep on a Buckwheat Hull Pillow. |
Re: Anyone having trouble with backordered nasal pillows?
I had a recent out-of-stock experience. Heretofore, I had good experience with Apria (yes I know they get beat up a lot on this forum) -- but not this time. It was time for a new P10 and extra pillows; they normally provide 5 extras. This time the mask arrived but not the extra pillows. Thinking they may have shipped from a different warehouse, I waited a week before calling to inquire. They told me the extra pillows were backordered BUT THEY WOULD NOT AUTOMATICALLY SHIP WHEN THEY ARRIVE, SO I WOULD NEED TO CALL IN AGAIN IN 6 WEEKS.
I'm not whining about the backorder status, but I would think their computer system should be capable of automatically shipping the backorders when product becomes available. Very disappointed. Not the end of the world, but the invoice did not mention this. Puts the onus on the customer, so not very good customer service. Reminds me of government computer systems that are outdated. This is 2022, people!
I'm not whining about the backorder status, but I would think their computer system should be capable of automatically shipping the backorders when product becomes available. Very disappointed. Not the end of the world, but the invoice did not mention this. Puts the onus on the customer, so not very good customer service. Reminds me of government computer systems that are outdated. This is 2022, people!
_________________
Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
ResMed AirSense 10 Autoset with built in humidifier
Resmed P10 pillow mask
Resmed P10 pillow mask
Re: Anyone having trouble with backordered nasal pillows?
Maybe they figure folks will find an alternate source rather than wait for an automatic shipment, which might result in more hassle from return processing?clownbell wrote: ↑Tue Sep 27, 2022 5:59 pmI had a recent out-of-stock experience. Heretofore, I had good experience with Apria (yes I know they get beat up a lot on this forum) -- but not this time. It was time for a new P10 and extra pillows; they normally provide 5 extras. This time the mask arrived but not the extra pillows. Thinking they may have shipped from a different warehouse, I waited a week before calling to inquire. They told me the extra pillows were backordered BUT THEY WOULD NOT AUTOMATICALLY SHIP WHEN THEY ARRIVE, SO I WOULD NEED TO CALL IN AGAIN IN 6 WEEKS.
I'm not whining about the backorder status, but I would think their computer system should be capable of automatically shipping the backorders when product becomes available. Very disappointed. Not the end of the world, but the invoice did not mention this. Puts the onus on the customer, so not very good customer service. Reminds me of government computer systems that are outdated. This is 2022, people!
_________________
Machine: AirSense 11 Autoset |
Mask: ResMed AirFit N30 Nasal CPAP Mask with Headgear |
Additional Comments: Newbie who loves her machine! |
Beware the schoolyard bullies, mean girls, and fragile male egos. Move along if you can’t be kind.