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Re: Philips recall priority update
Posted: Fri Mar 11, 2022 8:33 pm
by Pugsy
Jlfinkels wrote: ↑Fri Mar 11, 2022 7:52 pm
zonker wrote: ↑Fri Mar 11, 2022 7:39 pm
spelled properly (with ONE l), the link he posted goes to the link you've already posted.
Z, I don’t doubt it but it does not work on my browser. Of course I do have a number of security features and extensions turned on, so it could be something I’m using that is blocking me. Philips did hire Sedgwick to handle the recall claims, so the we’re just missing something in the URL.
The link as posted doesn't work for me either. "Hmm. We’re having trouble finding that site." is what I get.
Now if I go and edit the address and correct the spelling to philips (1 l) and not the phillips (2 ls)
then I get
https://www.philipspatientportal.expertinquiry.com/ which is what you originally posted.
Re: Philips recall priority update
Posted: Fri Mar 11, 2022 8:55 pm
by chunkyfrog
a1albert wrote: ↑Fri Mar 11, 2022 7:43 pm
. . .
my first machine was $25. and my second one was $50.
So, are you expecting philips to replace or repair the $25 or the $50 machine?
Good luck; but I suspect that they have recorded the serial numbers
of retired machines, and Respironics has no intention to service either machine.
Still not nice, but they might be off the hook.
I encourage you to keep trying--just for the joy of it.
Let us know how you finally make out.
Re: Philips recall priority update
Posted: Fri Mar 11, 2022 9:30 pm
by zonker
this is what i'm saying. ONE l works and goes to the original posted link.
i have no idea why the other user decided to post a link here without first checking it.
<shrug>
Re: Philips recall priority update
Posted: Fri Mar 11, 2022 9:57 pm
by Jlfinkels
Thanks for the correction. The original link was corrected in the post after my post, so it now redirects to the one I originally posted. Through it is confusing why they would give out two different URL’s.
Doesn’t matter how folks get there, just so they can get there.
Re: Philips recall priority update
Posted: Sat Mar 12, 2022 5:48 am
by chunkyfrog
. . . For whatever good it eventually does them.
Re: Philips recall priority update
Posted: Wed Mar 16, 2022 8:42 pm
by Rob K
Anyone having trouble looking up their registration record on the Phillips recall website? I was going to check on matching a DME and prioritization but I can't access my record. At first it wouldn't accept my recall confirmation number, gave an error several times before it was accepted. Now I'm not able to get passed the identity verification. Tried quite a few times. Hasn't locked me out but won't accept my personal info. I suppose I'm going to have to call.
Re: Philips recall priority update
Posted: Wed Mar 16, 2022 8:55 pm
by SleepGeek
Rob K wrote: ↑Wed Mar 16, 2022 8:42 pm
Anyone having trouble looking up their registration record on the Phillips recall website?
YES, I also had trouble with more than 1 verification #. So it's not just you.
Luckily, I'm under no pressure to get this replacement.
Re: Philips recall priority update
Posted: Tue Apr 04, 2023 6:18 pm
by a1albert
chunkyfrog wrote: ↑Fri Mar 11, 2022 8:55 pm
a1albert wrote: ↑Fri Mar 11, 2022 7:43 pm
. . .
my first machine was $25. and my second one was $50.
So, are you expecting philips to replace or repair the $25 or the $50 machine?
Good luck; but I suspect that they have recorded the serial numbers
of retired machines, and Respironics has no intention to service either machine.
Still not nice, but they might be off the hook.
I encourage you to keep trying--just for the joy of it.
Let us know how you finally make out.
Just received a Dreamstation from Philips, I assume it is refurbished.
Re: Philips recall priority update
Posted: Mon May 15, 2023 11:37 am
by stvnfarm
Anyone getting an error message when trying to select preferences for new device in the Philips patient portal?
I received instructions to go to
https://www.philipspatientportal.expertinquiry.com/ and log in with my SN and Verification code. I dug through my email and found the verification code. I enter both then hit submit. The next page, I enter last name, zip code, and last 4 of the phone number used when registering. next page I get two choices. Option 1 is financial payment of $50 for my System One 60 Series device. (my CPAP is old and beyond their ability to repair)
Option 2 is to continue remediation pathway to receive a new device.
Once I click on "receive a device", I am asked to check a box indicating that I confirm my wish to decline financial payment. I indicate that I do not wish to receive a payment and click on "I would like a replacement device".
This is where the error message appears. "Error: Could not find the combination of the Confirmation Number and the Serial Number". I called the contact number offered on the site ,877-907-7508, and was told that this was a known issue and to "keep trying".
Re: Philips recall priority update
Posted: Mon May 15, 2023 7:28 pm
by amenite
stvnfarm wrote: ↑Mon May 15, 2023 11:37 am
Anyone getting an error message when trying to select preferences for new device in the Philips patient portal?
I received instructions to go to
https://www.philipspatientportal.expertinquiry.com/ and log in with my SN and Verification code. I dug through my email and found the verification code. I enter both then hit submit. The next page, I enter last name, zip code, and last 4 of the phone number used when registering. next page I get two choices. Option 1 is financial payment of $50 for my System One 60 Series device. (my CPAP is old and beyond their ability to repair)
Option 2 is to continue remediation pathway to receive a new device.
Once I click on "receive a device", I am asked to check a box indicating that I confirm my wish to decline financial payment. I indicate that I do not wish to receive a payment and click on "I would like a replacement device".
This is where the error message appears. "Error: Could not find the combination of the Confirmation Number and the Serial Number". I called the contact number offered on the site ,877-907-7508, and was told that this was a known issue and to "keep trying".
You got alot further than I ever did on their portal, I was never able to get past the initial verification step for any of three serial numbers. I wound up just calling them and they basically read all the content to me and clicked on my responses on their page. Replacements arrive in about a week. Seems there's alot of this type of thing going around. I had a similar experience just today totally unrelated, had to actually phone in to someone to click a few things on a site for me just to get basic shit done. IT is going to hell.