CPAPtalk.com

ChicagoGranny wrote: ↑

Mon Sep 27, 2021 11:27 am

Inaustin is on the Inuit subcontinent.

kbh209 wrote: ↑

Sun Sep 26, 2021 10:50 pm

Mikeinaustin wrote: ↑

Sun Sep 26, 2021 8:35 pm

I received my DS2 replacement unit today. I registered within a week of them getting their registration website up. I had a DS1.

Here is my question: the return label asks for an RMA#. I can’t find anything in the papers that come in the box that has an RMA#. What are you guys using for it?

what part of the US are you in? I'm just curious.
Also as for RMA, I would ask your sleep specialist or durable medical equipment provider.

Austin Texas

Dme and the like are not involved as this is a unit I purchased myself . I registered directly with Philips recall website and replacement device came straight from them.

kbh209 wrote:So I recently talked to Philips recall team because people registered in mid to late July have started receiving their replacement CPAP machines, the DS2s. I called them because I registered on 6/19 and wanted to know why they're not going in the order received. The guy while nice, had a pretty much a Beavis and Butthead response "uh huh huh huh, uh huh huh huh," and told me to call back this week to see if they can figure out what's going on and see if they can expedite sending me a replacement machine. I'll be calling tomorrow to see if that's even possible.

So, what was the response when you called back? I also registered week one, with no further communication or hint of a replacement. Trying to decide if it's worth my time to call.

Sent from my SM-G781U1 using Tapatalk

At least they are communicating with you. Us PR System One users are screwed.

Petrodon wrote: ↑

Tue Sep 28, 2021 12:09 pm

At least they are communicating with you. Us PR System One users are screwed.

My guess it that eventually we will get refurbished DS1's, but yeah might be a while. I was trying to hold out for the Aircurve 11 asv... but that was even before this whole recall mess. Who knows when it will be out now, might just put my name in the queue for a Aircurve 10 asv. Timing sucks... got my System one right before the AC10's came out.

Curious, has anyone in Canada heard anything?? I registered early July and haven’t heard a thing. Also, those who have received a DS2, did they contact you prior to receiving the device or did it just show up?

Thanks!

Petrodon wrote: ↑

Tue Sep 28, 2021 12:09 pm

At least they are communicating with you. Us PR System One users are screwed.

Why do you say that? I have a SystemOne, 5 years old. In May, insurance wouldn’t cover a new one because it was working and repairable if it broke. Having just learned of the recall 2 weeks ago, I registered on the site, but haven’t had a chance to discuss getting a new one with insurance. I wanted to talk to my DME supplier, but they haven’t responded to me for two weeks now.

speechless1 wrote: ↑

Tue Sep 28, 2021 7:00 am

kbh209 wrote:So I recently talked to Philips recall team because people registered in mid to late July have started receiving their replacement CPAP machines, the DS2s. I called them because I registered on 6/19 and wanted to know why they're not going in the order received. The guy while nice, had a pretty much a Beavis and Butthead response "uh huh huh huh, uh huh huh huh," and told me to call back this week to see if they can figure out what's going on and see if they can expedite sending me a replacement machine. I'll be calling tomorrow to see if that's even possible.

So, what was the response when you called back? I also registered week one, with no further communication or hint of a replacement. Trying to decide if it's worth my time to call.

Sent from my SM-G781U1 using Tapatalk

never got the chance to call back, been packing to move, but that does mean I do need to call to update my new mailing and shipping address.

Would be smart to inform folks of shipment. Anyone who has received a replacement been informed of shipment in advance?

@aretino: some have received emails from FedEx giving the heads up, and some have received a surprise package when they got home.

@Speechless1: I reached out to the recall customer service line just now to update my address. After updating the address I asked why people in July are getting their replacement machines before people in June; the customer service agent said that it's random who they're mailing out to, at no specific registration order. Translation: organized chaos

Holocron wrote: ↑

Tue Sep 28, 2021 8:47 pm

Petrodon wrote: ↑

Tue Sep 28, 2021 12:09 pm

At least they are communicating with you. Us PR System One users are screwed.

Why do you say that? I have a SystemOne, 5 years old. In May, insurance wouldn’t cover a new one because it was working and repairable if it broke. Having just learned of the recall 2 weeks ago, I registered on the site, but haven’t had a chance to discuss getting a new one with insurance. I wanted to talk to my DME supplier, but they haven’t responded to me for two weeks now.

I am guessing they meant that there is not a clear replacement/repair path for many of us System One owners if we can't/won't replace with a Resmed. The folks getting new DS2s at least from what I have seen have been folk still under warranty on their DS1s and were there is a replacement DS2 model. There are many of us(and many DS1 owners too) with no equivalent DS2 available. So, it is unclear if they are going to wait on the DS2 equivalents being released or we are getting kits to replace the foam or we are getting refurbished DS1s with the foam replaced or some other option. It is quite the limbo to be in for a machine we depend on. If your planning to replace your machine on your own then this is probably not relevant to you.

Grenin wrote: ↑

Thu Sep 30, 2021 2:17 pm

It is quite the limbo to be in for a machine we depend on. If your planning to replace your machine on your own then this is probably not relevant to you.

Agreed and I'm in that limbo. Even if I replace it on my own (either out of pocket or via insurance which should cover a replacement at this point for me) there's a multi-month wait likely. I have already registered, but I that was only recently and seems like a 2 month wait at minimum from the anecdotal evidence.

Fortunately, I have an AirMini I use for travel, but that's not a good daily driver for long term use. Maybe it'll be fine for 2 months. IDK.

Holocron wrote: ↑

Thu Sep 30, 2021 3:46 pm

Grenin wrote: ↑

Thu Sep 30, 2021 2:17 pm

It is quite the limbo to be in for a machine we depend on. If your planning to replace your machine on your own then this is probably not relevant to you.

Agreed and I'm in that limbo. Even if I replace it on my own (either out of pocket or via insurance which should cover a replacement at this point for me) there's a multi-month wait likely. I have already registered, but I that was only recently and seems like a 2 month wait at minimum from the anecdotal evidence.

Fortunately, I have an AirMini I use for travel, but that's not a good daily driver for long term use. Maybe it'll be fine for 2 months. IDK.

reach out to your insurance agency again, Medicare has an official stance that the recalled machines do need to be replaced. In theory, most insurance companies should hypothetically follow suit.

I got a call from the founder and manager of the local Durable Medical Equipment provider on Saturday. I pick up my DS2 tomorrow at 11 am at his office. I have to exchange for the recalled DS1. I'm wondering though what I should do with the old PR System 250 machine though.

stunnerman wrote: ↑

Tue Sep 28, 2021 6:38 pm

Curious, has anyone in Canada heard anything?? I registered early July and haven’t heard a thing. Also, those who have received a DS2, did they contact you prior to receiving the device or did it just show up?

Thanks!

I am in Canada and I did receive an email late August from Phillips acknowledging my registration in June and indicating that they were working on repairing/replacing machines with a timeline spread out over at least 12 months.