Philips Respironics Recall V2.0 Questions and Answers
Re: Philips Respironics Recall V2.0 Questions and Answers
So I recently talked to Philips recall team because people registered in mid to late July have started receiving their replacement CPAP machines, the DS2s. I called them because I registered on 6/19 and wanted to know why they're not going in the order received. The guy while nice, had a pretty much a Beavis and Butthead response "uh huh huh huh, uh huh huh huh," and told me to call back this week to see if they can figure out what's going on and see if they can expedite sending me a replacement machine. I'll be calling tomorrow to see if that's even possible.
_________________
Machine: DreamStation Auto CPAP Machine with Heated Humidifier |
Mask: ResMed AirFit F30i Full Face CPAP Mask with Headgear |
Humidifier: DreamStation Heated Humidifier |
Phillips Dreamstation 2 Auto CPAP with Humidifier **
-
- Posts: 4
- Joined: Mon Sep 20, 2021 9:05 pm
Re: Philips Respironics Recall V2.0 Questions and Answers
I just registered my device today...that was a spot on the registration forum about using a device like So-Clean. Does that mean I'm skewered? I payed out-of pocket for my CPAP and would be quite upset if I have to eat that.
Re: Philips Respironics Recall V2.0 Questions and Answers
Unknown if you are screwed but nothing I have read at Respironics points to anyone being penalized if they used an ozone cleaner. I do imagine that ozone cleaner use or not might be something which might be used later though...like maybe advice later to patients and/or any sort of legal action against ozone device makers should it be proven that ozone cleaning significantly accelerated the foam deterioration. Repsironics would likely just love to point the finger at someone else in all this mess.RocketBeaglesSam wrote: ↑Thu Sep 23, 2021 1:07 pmI just registered my device today...that was a spot on the registration forum about using a device like So-Clean. Does that mean I'm skewered? I payed out-of pocket for my CPAP and would be quite upset if I have to eat that.
Now ResMed...they have already come out and clearly stated that using the ozone cleaners will void any warranty with their machines.
Respironics never stated that warning in the past. Instead they adopted a more wishy washy position. So they would have a hard time claiming it voided the warranty since they never told people it might.
Besides...while ozone is known to accelerate the deterioration..ozone isn't the only known cause.
_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier |
Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/ |
I may have to RISE but I refuse to SHINE.
If you want to try the Eclipse mask and want a special promo code to get a little off the price...send me a private message.
If you want to try the Eclipse mask and want a special promo code to get a little off the price...send me a private message.
- ChicagoGranny
- Posts: 14409
- Joined: Sun Jan 29, 2012 1:43 pm
- Location: USA
Re: Philips Respironics Recall V2.0 Questions and Answers
Pugsy is right. In fact, Philips has already admitted their foam is unsuitable for CPAP use. If your machine has been recalled, Respironics will supply a replacement.RocketBeaglesSam wrote: ↑Thu Sep 23, 2021 1:07 pmI just registered my device today...that was a spot on the registration forum about using a device like So-Clean. Does that mean I'm skewered? I payed out-of pocket for my CPAP and would be quite upset if I have to eat that.
https://www.sleepfiles.com/OSCAR/
http://www.apneaboard.com/wiki/index.ph ... OSCAR_Help
http://www.apneaboard.com/wiki/index.ph ... ganization
For those not so good with technology: https://home.sleephq.com/
http://www.apneaboard.com/wiki/index.ph ... OSCAR_Help
http://www.apneaboard.com/wiki/index.ph ... ganization
For those not so good with technology: https://home.sleephq.com/
-
- Posts: 4
- Joined: Mon Sep 20, 2021 9:05 pm
Re: Philips Respironics Recall V2.0 Questions and Answers
Thanks for the votes of confidence . I sure hope you guys are correct and it works out. I am fortunate to have an old machine I can use till this all gets sorted out.
Re: Philips Respironics Recall V2.0 Questions and Answers
Well, you should go after so-crap for them selling you a useless, expensive, harmful piece of junk.RocketBeaglesSam wrote: ↑Thu Sep 23, 2021 1:07 pmI just registered my device today...that was a spot on the registration forum about using a device like So-Clean. Does that mean I'm skewered? I payed out-of pocket for my CPAP and would be quite upset if I have to eat that.
Get OSCAR
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
Re: Philips Respironics Recall V2.0 Questions and Answers
so many people use So Cleans, and it's frustrating trying to educate them about why So Cleans and other ozone cleaners do to CPAP machines.
_________________
Machine: DreamStation Auto CPAP Machine with Heated Humidifier |
Mask: ResMed AirFit F30i Full Face CPAP Mask with Headgear |
Humidifier: DreamStation Heated Humidifier |
Phillips Dreamstation 2 Auto CPAP with Humidifier **
Re: Philips Respironics Recall V2.0 Questions and Answers
Socrap is sold based on fear.
more fear is probably the only thing that will sell them on not using it.
Get OSCAR
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
Re: Philips Respironics Recall V2.0 Questions and Answers
Seems like unless you can be visited by the DS2 fairy, you are screwed for a long while with any of their other bi-level or ventilator devices. I have two registered machines and haven't heard anything useful after being registered.
Machine: ResMed AirCurve 10 ST
Mask: Fisher & Paykel Simplus FFM
Mask: Fisher & Paykel Simplus FFM
Re: Philips Respironics Recall V2.0 Questions and Answers
It seems the thread has already lost focus but my wife just received a Dreamstation 2 Advanced (auto) replacement for her current Dreamstation Auto. I registered two Dreamstations in August.
The instructions are to return the old dreamstation to Philips Respironics Returns in Mt. Pleasant, PA.
The instructions are to return the old dreamstation to Philips Respironics Returns in Mt. Pleasant, PA.
_________________
Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: DreamWear Gel Nasal Pillow CPAP Mask with Headgear |
~Aaron~
Resmed Airsense 10 Auto
Dreamwear Nasal Pillow
Resmed Airsense 10 Auto
Dreamwear Nasal Pillow
-
- Posts: 2
- Joined: Sun Sep 26, 2021 8:28 pm
Re: Philips Respironics Recall V2.0 Questions and Answers
I received my DS2 replacement unit today. I registered within a week of them getting their registration website up. I had a DS1.
Here is my question: the return label asks for an RMA#. I can’t find anything in the papers that come in the box that has an RMA#. What are you guys using for it?
Here is my question: the return label asks for an RMA#. I can’t find anything in the papers that come in the box that has an RMA#. What are you guys using for it?
Re: Philips Respironics Recall V2.0 Questions and Answers
what part of the US are you in? I'm just curious.Mikeinaustin wrote: ↑Sun Sep 26, 2021 8:35 pmI received my DS2 replacement unit today. I registered within a week of them getting their registration website up. I had a DS1.
Here is my question: the return label asks for an RMA#. I can’t find anything in the papers that come in the box that has an RMA#. What are you guys using for it?
Also as for RMA, I would ask your sleep specialist or durable medical equipment provider.
_________________
Machine: DreamStation Auto CPAP Machine with Heated Humidifier |
Mask: ResMed AirFit F30i Full Face CPAP Mask with Headgear |
Humidifier: DreamStation Heated Humidifier |
Phillips Dreamstation 2 Auto CPAP with Humidifier **
Re: Philips Respironics Recall V2.0 Questions and Answers
Questions and answers are the primary focus yes, but if we're at least on topic about the recall, that's at least a secondary focus and therefore still on topic.arhdc wrote: ↑Sat Sep 25, 2021 12:45 pmIt seems the thread has already lost focus but my wife just received a Dreamstation 2 Advanced (auto) replacement for her current Dreamstation Auto. I registered two Dreamstations in August.
The instructions are to return the old dreamstation to Philips Respironics Returns in Mt. Pleasant, PA.
_________________
Machine: DreamStation Auto CPAP Machine with Heated Humidifier |
Mask: ResMed AirFit F30i Full Face CPAP Mask with Headgear |
Humidifier: DreamStation Heated Humidifier |
Phillips Dreamstation 2 Auto CPAP with Humidifier **
Re: Philips Respironics Recall V2.0 Questions and Answers
user name = mikeinaustin. austin is in texas.kbh209 wrote: ↑Sun Sep 26, 2021 10:50 pmwhat part of the US are you in? I'm just curious.Mikeinaustin wrote: ↑Sun Sep 26, 2021 8:35 pmI received my DS2 replacement unit today. I registered within a week of them getting their registration website up. I had a DS1.
Here is my question: the return label asks for an RMA#. I can’t find anything in the papers that come in the box that has an RMA#. What are you guys using for it?
_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier |
Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
people say i'm self absorbed.
but that's enough about them.
Oscar-Win
https://www.apneaboard.com/OSCAR/OSCAR-1.5.1-Win64.exe
Oscar-Mac
https://www.apneaboard.com/OSCAR/OSCAR-1.5.1.dmg
but that's enough about them.
Oscar-Win
https://www.apneaboard.com/OSCAR/OSCAR-1.5.1-Win64.exe
Oscar-Mac
https://www.apneaboard.com/OSCAR/OSCAR-1.5.1.dmg
- ChicagoGranny
- Posts: 14409
- Joined: Sun Jan 29, 2012 1:43 pm
- Location: USA
Re: Philips Respironics Recall V2.0 Questions and Answers
Inaustin is on the Inuit subcontinent.