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Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 1:58 pm
by Dan_McD
I talked to my DME this AM. They received a letter from Phillips on Friday. The DME basically told me they didn't know what I should do and she indicated Phillips would let them know later. I messaged my Sleep Doctor through 'My Mercy' at 9AM and have not heard back from her. My new Airsense is on it's way via FedEx per tracking number from DME.
I copied my PCP and he said to let him know if I needed any help from his office.
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 2:25 pm
by sc4922
I stopped using my Dreamstation 1 and ordered a new Dreamstation 2 from CPAP.com a couple of days ago. It works like any other CPAP, but it seems to be cheaply made, and I don't like the new humidification chamber, which is fiddly to deal with. The only plus is that it's considerably smaller and weighs less. Also, I have not been able to find and order a heated hose (it ships with the regular hose) or an extra humidification chamber (I like to have 2 of them and alternate between them).
By the way, the price of the Dreamstation 2 is now up to $1205 on CPAP.com.
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 3:24 pm
by zonker
Buddy0329 wrote: ↑Mon Jun 21, 2021 1:49 pm
zonker wrote: ↑Mon Jun 21, 2021 1:37 pm
Buddy0329 wrote: ↑Mon Jun 21, 2021 1:27 pm
After trying and failing last week, I was able to get through to the Philips support line @ (877) 907-7508 today:
thank you very much for this report. it'll be interesting to see how much of what was read to you remains in force and what exactly changes.
fingers crossed that they stick with what you have reported.
Based on what Philips has written on its own website I would not expect anything more than a "repair". Any talk now of shipping out "new" units to customers or financially compensating customers for their out of pocket costs feels like a lie to me.
trust, but verify?
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 3:37 pm
by Buddy0329
zonker wrote: ↑Mon Jun 21, 2021 3:24 pm
Buddy0329 wrote: ↑Mon Jun 21, 2021 1:49 pm
zonker wrote: ↑Mon Jun 21, 2021 1:37 pm
Buddy0329 wrote: ↑Mon Jun 21, 2021 1:27 pm
After trying and failing last week, I was able to get through to the Philips support line @ (877) 907-7508 today:
thank you very much for this report. it'll be interesting to see how much of what was read to you remains in force and what exactly changes.
fingers crossed that they stick with what you have reported.
Based on what Philips has written on its own website I would not expect anything more than a "repair". Any talk now of shipping out "new" units to customers or financially compensating customers for their out of pocket costs feels like a lie to me.
trust, but verify?
Nuke the entire site from orbit, it's the only way to be sure.
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 3:45 pm
by zonker
Buddy0329 wrote: ↑Mon Jun 21, 2021 3:37 pm
Nuke the entire site from orbit, it's the only way to be sure.
you, i like. stick around, won't you?
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 5:39 pm
by palerider
zonker wrote: ↑Sun Jun 20, 2021 10:49 pm
Yousuf wrote: ↑Sun Jun 20, 2021 10:43 pm
Okay, this is a pretty long thread, I don't have time to read through it all to see if this question was previously asked.
you don't have time to read about something that could potentially impact your health?
Ain't nobody got time for that, just ask another question and make the thread longer!!!
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 5:40 pm
by palerider
Yousuf wrote: ↑Mon Jun 21, 2021 12:15 am
Pugsy wrote: ↑Mon Jun 21, 2021 12:04 am
Yousuf wrote: ↑Sun Jun 20, 2021 11:55 pm
I read the recall notice, that's why I have questions here.
Sigh...
read it again....
they make it pretty damn clear.
Nope, it wasn't, if it was then I'd have no questions here.
Thanks for making the thread even longer, by failing to read and comprehend.
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 5:46 pm
by palerider
Dog Slobber wrote: ↑Mon Jun 21, 2021 11:50 am
Sure, let's start treating our essential medical equipment like toasters.
.... My... CPAP .... isn't evenly browning things anymore.... time for a neseriesw one?
OTOH, apparently some of the respironics machines
are browning, or at least, greying, the water... so...
Ya know, there was a humidifier heater connection problem on the M series, and the PRS1 series, and the PRS160 series, I was wondering when some fault in the nightmarestation machines would show itself. Boy was I under guessing this one.
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 5:51 pm
by palerider
Buddy0329 wrote: ↑Mon Jun 21, 2021 3:37 pm
Nuke the entire site from orbit, it's the only way to be sure.
And by 'site' you mean "phlips HQ"?
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 6:07 pm
by HairyReasoner
sc4922 wrote: ↑Mon Jun 21, 2021 2:25 pm
I stopped using my Dreamstation 1 and ordered a new Dreamstation 2 from CPAP.com a couple of days ago. It works like any other CPAP, but it seems to be cheaply made, and I don't like the new humidification chamber, which is fiddly to deal with.
Wow. I guess I'd better not get the Dreamstation 2 then. Those were my primary complaints about the Dreamstation 1.
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 6:18 pm
by EJW372
All I can say is I’m sure ResMed corporate is just DELIGHTED at what’s going on. It’s not like Philips is going to turn machines around in a few days or even weeks once they start taking them back, I predict a WHOLE LOT of people buying out of pocket and going through DME/insurance are going to be switching to ResMed machines.
A thought: could this end up sinking Philips and they get out of the sleep/CPAP business entirely when this all shakes out?
Remember Takata? They were the company that made airbags for Honda and a lot of other makers and that recall ended up bankrupting them. I don’t think they even exist anymore
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 6:22 pm
by Buddy0329
palerider wrote: ↑Mon Jun 21, 2021 5:51 pm
Buddy0329 wrote: ↑Mon Jun 21, 2021 3:37 pm
Nuke the entire site from orbit, it's the only way to be sure.
And by 'site' you mean "phlips HQ"?
+1....and I own a DS1 and a DSG.
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 6:26 pm
by amenite
EJW372 wrote: ↑Mon Jun 21, 2021 6:18 pm
Remember Takata? ...
My Takata airbag was replaced, then the replacement was replaced a few years later. On that basis Resmed is looking better and better.
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 6:37 pm
by HairyReasoner
Dog Slobber wrote: ↑Mon Jun 21, 2021 11:50 am
HairyReasoner wrote: ↑Mon Jun 21, 2021 10:13 am
I don't know why they are assigning what seems to me an arbitrary 5 year life.
Dog Slobber wrote: ↑Mon Jun 21, 2021 11:50 am
What would you propose?
HairyReasoner wrote: ↑Mon Jun 21, 2021 10:13 am
When the machine no longer functions as needed. Just like how we decide when to replace other things.
Dog Slobber wrote: ↑Mon Jun 21, 2021 11:50 am
Sure, let's start treating our essential medical equipment like toasters.
If it's still working within specs and doing the job it's supposed to do, and I'm still happy with it, why should I have to buy a new one just because it's reached a particular age? Again, what's the justification for replacing it? Just because it's medical equipment? Then, why not two years, or one year? It seems it should be my choice as to when I want to replace it.
I'm not saying to disregard the age. As your unit gets older you need to think of a backup. That may involve buying a new machine or using a previous machine. Right now, I'm using an M series that was replaced by a System One that was replaced by the Dreamstation.
Re: Sticky: Phillips Respironics recent recall notice discussion thread
Posted: Mon Jun 21, 2021 6:39 pm
by palerider
HairyReasoner wrote: ↑Mon Jun 21, 2021 6:07 pm
sc4922 wrote: ↑Mon Jun 21, 2021 2:25 pm
I stopped using my Dreamstation 1 and ordered a new Dreamstation 2 from CPAP.com a couple of days ago. It works like any other CPAP, but it seems to be cheaply made, and I don't like the new humidification chamber, which is fiddly to deal with.
Wow. I guess I'd better not get the Dreamstation 2 then. Those were my primary complaints about the Dreamstation 1.
Speaking as someone who's taken apart various Resmed machines, and a couple Philips machines, "cheaply made" seems to be the engineering target for Philips for the last decade.