Phillips / Philips Respironics recent recall notice discussion thread

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
LightStamp
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by LightStamp » Thu Oct 06, 2022 1:36 pm

So I've got one of the affected units. They give a choice between $50 when they receive the old unit and replacement. I started to just do the $50 turn-in but then wondered what the replacement unit might be (they aren't cheap). What has anyone done so far?

amenite
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by amenite » Thu Oct 06, 2022 2:24 pm

LightStamp wrote:
Thu Oct 06, 2022 1:36 pm
So I've got one of the affected units. They give a choice between $50 when they receive the old unit and replacement. I started to just do the $50 turn-in but then wondered what the replacement unit might be (they aren't cheap). What has anyone done so far?
In my case I purchased a new Resmed the day they announced the recall knowing what would happen to price and availability of replacements. I've done nothing with the three PRS 60 machines I own but I'm leaning toward making them replace those because $50 is an insult and a joke. I want this cost them as much as it possibly can and this is my little contribution to that end.

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chunkyfrog
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by chunkyfrog » Thu Oct 06, 2022 3:02 pm

amenite wrote:
Thu Oct 06, 2022 2:24 pm
LightStamp wrote:
Thu Oct 06, 2022 1:36 pm
So I've got one of the affected units. They give a choice between $50 when they receive the old unit and replacement. I started to just do the $50 turn-in but then wondered what the replacement unit might be (they aren't cheap). What has anyone done so far?
In my case I purchased a new Resmed the day they announced the recall knowing what would happen to price and availability of replacements. I've done nothing with the three PRS 60 machines I own but I'm leaning toward making them replace those because $50 is an insult and a joke. I want this cost them as much as it possibly can and this is my little contribution to that end.
Sometimes the only satisfaction can be found in spite.
As a community, we do whatever we can to eliminate the dirty players.

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amenite
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by amenite » Thu Oct 06, 2022 3:45 pm

chunkyfrog wrote:
Thu Oct 06, 2022 3:02 pm
Sometimes the only satisfaction can be found in spite.
As a community, we do whatever we can to eliminate the dirty players.
It's not about spite. It's about the only thing that a corporation ultimately cares about and bases it actions on - money.

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chunkyfrog
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by chunkyfrog » Thu Oct 06, 2022 4:39 pm

Some of the dirty ones are too well insulated, too rich, too powerful
to ever meet justice. Then we save ourselves the pain by getting a little revenge.
It may be hopeless--but it feels so good.
If anyone has the powet to make a real difference, well, we are waiting . . .

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zonker
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by zonker » Thu Oct 06, 2022 5:02 pm

LightStamp wrote:
Thu Oct 06, 2022 1:36 pm
What has anyone done so far?
i'm in a privileged position in that i can pay out of pocket.

left philips behind and fully embraced resmed.

don't care in my case what philips wants to do as i want nothing further to do with them.

i realize not all are so lucky and my heart goes out for them.
"the world is full of good people. if you can't find one, be one."-sleepgeek(avatar)

"I'd rather laugh with the sinners than cry with the saints
The sinners are much more fun
You know that only the good die young"-billy joel

ILoveFlowers
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by ILoveFlowers » Thu Oct 06, 2022 8:03 pm

I started Medicare last year with an Advantage plan and I thought, finally after 13 years without good medical coverage I will get some help paying for my cpap supplies- NOPE. Must get a new sleep study and pass their guidelines before they will pay for cpap machine or supplies. I loathe the idea of going through another sleep study and all this red tape so I've just continued to pay my own way.

IMO, a current Rx should have nothing to do with replacement/compensation. We bought the machines and they are defective and recalled. We should be recompensed. Period.
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ChicagoGranny
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by ChicagoGranny » Fri Oct 07, 2022 3:56 pm

ILoveFlowers wrote:
Thu Oct 06, 2022 8:03 pm
Must get a new sleep study
Medicare does NOT require a new sleep study. Talk to your insurance company. If they tell you a new sleep study is required, ask to speak to a supervisor.

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vze2363v
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by vze2363v » Fri Oct 07, 2022 5:35 pm

Oughtsix wrote:
Wed Oct 05, 2022 5:22 pm
This is good to know! I bought the inline filters because I didn't have an extra grand to shell out for a new machine at the time and didn't want to inhale deteriorating foam. I only get a week out of a filter, more than that and the moisture in the CPAP air stream starts growing mold on the filter media... YUCK! I probably won't continue to use the filters when I get my AirSense 10.
Would love to do this, but as I said when I put the air filter on the same amount of air didn't come through and I felt like I was suffocating.
As a CPAP patient with ABSOLUTELY NO MEDICAL TRAINING... I would suggest looking at the AirSense 10 Auto that CPAP.com has on sale right now for $599 with a free mask if you use the BOGO2020 coupon code. Unless you currently have a BiPAP the AirSense 10 Auto should be all you need for a CPAP. If a doctor asks where you got the CPAP machine version recommendation from PLEASE tell them that you got it from the Internet... they always love to hear that! :lol:
Of course, I'm a central sleep apnea person so I have to have the AirCurve 10. I had a nice conversation with the people at cpap.com who were very knowledgeable - again almost more willing to discuss options then the doctors around here when it comes to the more intricate questions. Bottom line is I'm pretty much screwed. He said he could try to find a machine somewhere for me, but with COVID still being a thing there are a lot of people who need that bi-level action. A central sleep apnea solution isn't going to be easy to find. Which is why I just had Phillips put me on the replacement list.

BTW, anyone who wanted to know about the prescription problem with Phillips - when I called to tell them I wanted my machine replaced they didn't ask me anything about a prescription, which works for me. I don't know what they're replacing it with, but hopefully whatever it is I can plug it into my UPS system so if I lose my electricity it doesn't suffocate me. I just hope they realize my machine came with the warm water option, whatever it's called. The guy from cpap.com told me the Resmed Aircurve 10 just comes with one. When I originally got my System One machine, I had to make sure the doctor ordered the water tank.

Thanks again to everyone who shared their experiences with me.

Rob K
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by Rob K » Fri Oct 07, 2022 7:42 pm

Nice job Philips, shifting the problem over the insurance companies and individuals that bought theirs outright. I have a System One Series 60 and I paid over $2000 for my share after insurance paid part of it. No way I'm taking $50 for it so definitely will be having it fixed. It's a back up machine for me since I bought a used Resmed about 5 years ago. Guess I'll jump through the hoops. Did those people who had newer machines exchanged have to jump through the hoops also?

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jimmy christmas
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by jimmy christmas » Fri Oct 07, 2022 7:44 pm

After waiting about 14 months I received a new Dreamstation 2 yesterday. I do have a script for a new machine so going to look for and wait for a
Resmed Airsense 11.
Jim
Kennesaw, GA

zaban3
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by zaban3 » Sat Oct 08, 2022 4:50 pm

I made a big mistake and hope I won’t have to start at “square one”. I have an dream station1 and system one cpap machines. I registered them both last June and got confirmation numbers for each one. I checked the Philips portal when it first started for both machines. One confirmation number said it was registered, but not matched, the other one said it was having problems. I assumed (wrongly) that the number that matched was for the Dream Station 1. Nope, it was fort he old machine. So I was surprised when I got the notification about the System One not being replaced and I checked the other confirmation number which said “there is a problem”. I have not talked to Philips yet, but I hope I don’t have to start over the whole process and waiting period. I have a copy of both confirmation emails. Any suggestions on how to present this when I call Philips.

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vze2363v
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by vze2363v » Mon Oct 10, 2022 8:44 pm

zaban3 wrote:
Sat Oct 08, 2022 4:50 pm
I made a big mistake and hope I won’t have to start at “square one”. I have an dream station1 and system one cpap machines. I registered them both last June and got confirmation numbers for each one. I checked the Philips portal when it first started for both machines. One confirmation number said it was registered, but not matched, the other one said it was having problems. I assumed (wrongly) that the number that matched was for the Dream Station 1. Nope, it was fort he old machine. So I was surprised when I got the notification about the System One not being replaced and I checked the other confirmation number which said “there is a problem”. I have not talked to Philips yet, but I hope I don’t have to start over the whole process and waiting period. I have a copy of both confirmation emails. Any suggestions on how to present this when I call Philips.
The only thing you can do is be firm with them. You have confirmation numbers, that should be all you need. When I called, the lady on the other end of the line didn't seem like she cared much. Even if you have to go to the end of the waiting list, at least you'll get something sooner or later. If they try to tell you they don't know what to do, ask for a supervisor. Someone there knows. I hope everything went well if you've already called them.

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RubySnooze
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by RubySnooze » Wed Oct 12, 2022 11:51 pm

Has anyone joined one of the class-action lawsuits?

Makes my skin crawl to think about it, but I'm...pissed.

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kbh209
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Re: Phillips / Philips Respironics recent recall notice discussion thread

Post by kbh209 » Thu Oct 13, 2022 11:53 am

RubySnooze wrote:
Wed Oct 12, 2022 11:51 pm
Has anyone joined one of the class-action lawsuits?

Makes my skin crawl to think about it, but I'm...pissed.
I don't have the mental energy to join one, but if you feel that you should, then you should. Just remember this though, the attorneys will be racking in the dough while the patients may get a couple hundred bucks if that. I'd just put money aside each month to save up for a Resmed though.
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