CPAPtalk.com

Is cpap.com the only choice?

bay123 wrote:Is cpap.com the only choice?

Is this a rhetorical question? There are many options. But since Cpap.com is the host and supporter of this forum and takes an active role in helping users it is my first choice.

I don't see a problem. They've had my information for years. And, I just ordered some more mask parts a couple of days ago, but it was over $100, so I didn't have to use the special code. In fact, I've always placed orders larger than $100 to get free shipping.

But, I suspect that the reason they need to keep it for awhile is that if you need to return something, they need your credit card information to credit it back to your card account.

Yes, businesses keep selling information in their internal accounting system. But they are not usually visible on web under buyers account. Many on-line retailers ask you whether to hold on to credit card card information. If I say no, they don't hold it; that way they (*or someone else) can't charge to it again. As someone mentioned, I usually use virtual numbers at less known sites, but I over-estimated cpap.com. Next time I will use a virtual number at cpap.com.

atab

@atab:
You need to read and UNDERSTAND Johnny Goodman's post on the previous page.
Try again. I know you can do it.

OkyDoky wrote:

bay123 wrote:Is cpap.com the only choice?

Is this a rhetorical question? There are many options. But since Cpap.com is the host and supporter of this forum and takes an active role in helping users it is my first choice.

cpap machine business is very unique in USA.
Shopping cpap machine is more like buying car.
Recently I was shopping my 1st cpap machine, and found cpap.com and secondwindcpap.com are the 2 biggest dealers.
cpap.com is "more" like new car dealer, and secondwindcpap.com is a 100% used car dealer.
They have built up very good relationship with the cpap machine manufacturers....

Both have built up excellent reputation/relationships with consumers as well.
Unlike some of the big DME chains . . .

chunkyfrog wrote:Both have built up excellent reputation/relationships with consumers as well.
Unlike some of the big DME chains . . .

How can you sure they are more on consumers side?
I have learned some lesson.

I have purchased many things from cpap.com, with NO COMPLAINTS.
They have gone above and beyond, even when it was optional on their part.
Comments from many other forum members indicate that Secondwind is equally awesome.
So, do you work for Apria or Lincare?

chunkyfrog wrote:I have purchased many things from cpap.com, with NO COMPLAINTS.
They have gone above and beyond, even when it was optional on their part.
Comments from many other forum members indicate that Secondwind is equally awesome.
So, do you work for Apria or Lincare?

I amd new and I don't have any idea about Apria and Lincare.
I am the 1st time cpap machine buyer in USA, and unfortunately I decided and bought my 1st machine from cpap.com.
I am really confused and wonder if the whole cpap box I received is "packed" by resmed or by cpap.com.
SD card missing, SD card and adapter covers are dirty and sticky.

So I talked to them about exchange, the way we did all the time at Bestbuy or Frys.
But the seller want to issue a RMA#, even I have not used machine so far.
And the seller told me that it takes approx 1 week for diagnostic
and can take anywhere from 3-6 wks to get a new replacement.
It depends if we have to send it to the manufacturer which will take longer....

Personally I feel that DME and manufacturer are having much better relationship in USA.

Turn around and diagnostic time actually sounds reasonable.
You need to communicate directly to the dealer, rather than slam them on their own forum.

bay123 wrote:

chunkyfrog wrote:I have purchased many things from cpap.com, with NO COMPLAINTS.
They have gone above and beyond, even when it was optional on their part.
Comments from many other forum members indicate that Secondwind is equally awesome.
So, do you work for Apria or Lincare?

I amd new and I don't have any idea about Apria and Lincare.
I am the 1st time cpap machine buyer in USA, and unfortunately I decided and bought my 1st machine from cpap.com.
I am really confused and wonder if the whole cpap box I received is "packed" by resmed or by cpap.com.
SD card missing, SD card and adapter covers are dirty and sticky.

So I talked to them about exchange, the way we did all the time at Bestbuy or Frys.
But the seller want to issue a RMA#, even I have not used machine so far.
And the seller told me that it takes approx 1 week for diagnostic
and can take anywhere from 3-6 wks to get a new replacement.
It depends if we have to send it to the manufacturer which will take longer....

Personally I feel that DME and manufacturer are having much better relationship in USA.

you're quite the annoying little tit, aren't you?

chunkyfrog wrote:Turn around and diagnostic time actually sounds reasonable.
You need to communicate directly to the dealer, rather than slam them on their own forum.

There is no use to slam them, I just try to understand the market to educate myself, although it maybe be too late.
Now I feel that ordering a cpap machine is more like you marry to a person.
Once you have paid the money, you married to that machine with a serial number which they assigned to you.

bay123 wrote:

chunkyfrog wrote:Turn around and diagnostic time actually sounds reasonable.
You need to communicate directly to the dealer, rather than slam them on their own forum.

There is no use to slam them, I just try to understand the market to educate myself, although it maybe be too late.
Now I feel that ordering a cpap machine is more like you marry to a person.
Once you have paid the money, you married to that machine with a serial number which they assigned to you.

your ignorance is stunning.

@atab:
You need to read and UNDERSTAND Johnny Goodman's post on the previous page.
Try again. I know you can do it.

I do understand. I don't want anybody to keep my information without my approval. It might be more convenient to me and it might be 100% safe. But my information is mine. They might have this information in their accounting system. But they should not display it on web account and they should not blatantly tell me they will not remove it. If they want to do that, they should have a notice on their site indicating "your credit card information will be associated with your account for 90 days, we will not remove it on your request". Then I use a different seller or a virtual number.

I know cpap.com hosts this site. I am appreciative of their helping hand. But that does not mean I am ready to dance to any tune they play.

BTW. I just got email from cpap.com saying they removed my credit card information.

atab wrote:

I don't see a problem. They've had my information for years. And, I just ordered some more mask parts a couple of days ago, but it was over $100, so I didn't have to use the special code. In fact, I've always placed orders larger than $100 to get free shipping.

But, I suspect that the reason they need to keep it for awhile is that if you need to return something, they need your credit card information to credit it back to your card account.

Yes, businesses keep selling information in their internal accounting system. But they are not usually visible on web under buyers account. Many on-line retailers ask you whether to hold on to credit card card information. If I say no, they don't hold it; that way they (*or someone else) can't charge to it again. As someone mentioned, I usually use virtual numbers at less known sites, but I over-estimated cpap.com. Next time I will use a virtual number at cpap.com.

atab

Or Option 2, Burn all your electronic devices, join nothing, do nothing, don't interact with anyone, move to woods, dig a hole climb in, camo the hole. Down side when the Zombies come you will have to fight them all alone, but your info will be safe, Zombies don't use the internet!

Option 3, There's this Nigerian Prince that E-Mail me, his cousin is in the XPAP supply business, he swears his cousin won't use your CC info more than once, you know you can trust the cousin of a Nigerian Prince. He also has one day shipping free, pretty good from Nigeria, those monkeys are fast.

Or There's always Option 1, Chill Out, CC have a fraud limit, usually $ 0.00 or $ 50.00 dollars. Mine was stole twice. cost to me nothing... Last time they bought a drone and $80 worth of pants belts?, I have not seen or heard the drone it flying overhead, just the government armed ones, hope it was a nice one ($ 600).

The good thing, they canceled my card and no-longer do business with me, another plus I was getting cards from everybody to use, five a week at least. Now I get NONE, I suspect they put on a no credit card list, like a no-fly list for CC's. Now my shredder doesn't have to work as hard.

No problem, I have Debit and CC's from the Bank, backed by me.. I trust me, banks not so much. We are just inches from the next depression.... Buy Gold and Ammo, before you move to the Woods.

What I really want is a Zero Point Module, for unlimited free power from the Universe. Jim