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Re: got my 1st bill today from performace home medical

Posted: Mon May 11, 2015 3:54 pm
by zoocrewphoto
chunkyfrog wrote:Medicare, (and some insurance plans), allow a new "mask" every three months, but
the headgear once every SIX months. If you need the mask frame--("mask")--WITHOUT the headgear--
good luck finding a DME who will break up the package.
Mine might, but they are golden.
The DMEs lie. They do sell these separately. I had to fire Performance Home Medical because the lied and said that my mask could not get small headgear. When I provided a link to the info, they said they could not order it. I contacted a different DME and got it. Later, when I ordered a new mask, I also ordered new small headgear (which has to be ordered separately. I assumed I would receive a mask with standard medium headgear and the small headgear. The mask arrived without headgear, fully sealed.