I started renting my CPAP in April 2023. The company was in-network with my insurance and there weren't any issues. In January, my company switched insurance companies and this company was out-of-network. I've been paying about $65 a month for it, which I was OK with. Except they kept charging me. I had forgotten when I started the rental and the company was billing out-of-sequence (ie. April, Feb, March, July...), so I lost track of when I was supposed to be done with the rental.
I just received another bill for August. I called the company to ask why I was still being charged. They said this should be my last bill. Then they said that they billed my 2023 insurance company, but they were only paid for 3 months. So they are billing me for the remaining months under my 2024 insurance.
That doesn't make sense to me. It doesn't sound right that they can decide to charge my 2024 insurance (and me, because I'm paying out of pocket right now) for rental dates that were mostly in 2023. If they weren't paid by my 2023 insurance company, isn't their fight with my 2023 insurance company? Are they allowed to charge me under 2024 service dates?
Company still charging me after 12 months
Re: Company still charging me after 12 months
Instead of asking us, you should be calling your insurance company.
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- ChicagoGranny
- Posts: 14856
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- Location: USA
Re: Company still charging me after 12 months
+1
We don't know the details of your insurance policy.
"It's not the number of breaths we take, it's the number of moments that take our breath away."
Cuando cuentes cuentos, cuenta cuántas cuentos cuentas.
Cuando cuentes cuentos, cuenta cuántas cuentos cuentas.
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Re: Company still charging me after 12 months
Or the company charging you.
I just went through 19 months of billing hell with Lin(don’t)care. They mistakenly recorded my insurance as paying 80% when they paid 100%. I had to call almost every month. They billed me for the 20% but put the extra insurance credit in a different area of my account that did not apply it to my bill. Hopefully, I recently went through this for the last time. I need to wait a month or 2 to really know though.
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- ChicagoGranny
- Posts: 14856
- Joined: Sun Jan 29, 2012 1:43 pm
- Location: USA
Re: Company still charging me after 12 months
DMEs often don't know, misinform, or lie. Or some combination of those three.
"It's not the number of breaths we take, it's the number of moments that take our breath away."
Cuando cuentes cuentos, cuenta cuántas cuentos cuentas.
Cuando cuentes cuentos, cuenta cuántas cuentos cuentas.
Re: Company still charging me after 12 months
Many insurance companies have a perpetual rental, never own.
If you change insurance you start fresh.
You must read the details in the EOC, Evidence of Coverage. That is the only thing you can believe.
Than you must highlight the important parts and wave it under the nose of the people you need to convince.
You have to know what your actual Coverage is.
You have to maintain accurate records and keep on top of your providers. If you don't you are at their mercy.
If you change insurance you start fresh.
You must read the details in the EOC, Evidence of Coverage. That is the only thing you can believe.
Than you must highlight the important parts and wave it under the nose of the people you need to convince.
You have to know what your actual Coverage is.
You have to maintain accurate records and keep on top of your providers. If you don't you are at their mercy.
_________________
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