Company still charging me after 12 months

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ghostm42
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Joined: Thu Oct 17, 2024 7:52 pm

Company still charging me after 12 months

Post by ghostm42 » Thu Oct 17, 2024 8:19 pm

I started renting my CPAP in April 2023. The company was in-network with my insurance and there weren't any issues. In January, my company switched insurance companies and this company was out-of-network. I've been paying about $65 a month for it, which I was OK with. Except they kept charging me. I had forgotten when I started the rental and the company was billing out-of-sequence (ie. April, Feb, March, July...), so I lost track of when I was supposed to be done with the rental.

I just received another bill for August. I called the company to ask why I was still being charged. They said this should be my last bill. Then they said that they billed my 2023 insurance company, but they were only paid for 3 months. So they are billing me for the remaining months under my 2024 insurance.

That doesn't make sense to me. It doesn't sound right that they can decide to charge my 2024 insurance (and me, because I'm paying out of pocket right now) for rental dates that were mostly in 2023. If they weren't paid by my 2023 insurance company, isn't their fight with my 2023 insurance company? Are they allowed to charge me under 2024 service dates?

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LSAT
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Location: SE Wisconsin

Re: Company still charging me after 12 months

Post by LSAT » Fri Oct 18, 2024 6:30 am

Instead of asking us, you should be calling your insurance company.

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ChicagoGranny
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Location: USA

Re: Company still charging me after 12 months

Post by ChicagoGranny » Fri Oct 18, 2024 1:49 pm

LSAT wrote:
Fri Oct 18, 2024 6:30 am
Instead of asking us, you should be calling your insurance company.
+1
ghostm42 wrote:
Thu Oct 17, 2024 8:19 pm
ghostm42
We don't know the details of your insurance policy.
"It's not the number of breaths we take, it's the number of moments that take our breath away."

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prodigyplace
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Location: Central Virginia

Re: Company still charging me after 12 months

Post by prodigyplace » Sat Oct 19, 2024 5:20 am

LSAT wrote:
Fri Oct 18, 2024 6:30 am
Instead of asking us, you should be calling your insurance company.
Or the company charging you.
I just went through 19 months of billing hell with Lin(don’t)care. They mistakenly recorded my insurance as paying 80% when they paid 100%. I had to call almost every month. They billed me for the 20% but put the extra insurance credit in a different area of my account that did not apply it to my bill. Hopefully, I recently went through this for the last time. I need to wait a month or 2 to really know though.

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ChicagoGranny
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Re: Company still charging me after 12 months

Post by ChicagoGranny » Sat Oct 19, 2024 6:06 am

prodigyplace wrote:
Sat Oct 19, 2024 5:20 am
Or the company charging you.
DMEs often don't know, misinform, or lie. Or some combination of those three.
"It's not the number of breaths we take, it's the number of moments that take our breath away."

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bwexler
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Re: Company still charging me after 12 months

Post by bwexler » Sun Oct 27, 2024 10:37 pm

Many insurance companies have a perpetual rental, never own.
If you change insurance you start fresh.
You must read the details in the EOC, Evidence of Coverage. That is the only thing you can believe.
Than you must highlight the important parts and wave it under the nose of the people you need to convince.
You have to know what your actual Coverage is.
You have to maintain accurate records and keep on top of your providers. If you don't you are at their mercy.

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