Phillips / Philips Respironics recent recall notice discussion thread

[Grumpy48]

"DreamMapper may not let you go back to the previous CPAP once it connects to the new one. " Yes, that's what I meant. I suppose I'll have to roll up my sleeves and try to contact Philips customer support to find out if the switch to the new machine is permanent. **Shudder! ** I've not had much success with (A) contacting them, and (2) getting a decent answer from them in the past. Maybe tomorrow!

Thanks again!

—
Keith Johnson
Retired Celestial Wizard and Keeper of the Cosmic Keys
Diabetics are the only people who inject themselves so that they DON'T get high!

Try this email......
dreammapper.support@philips.com

I had a question back in 2021 when I got the replacement DS2 and they were pretty quick getting back.

[bwexler]

I am curious.
Has anyone been successful at having a Respironics 960 ASV unit replaced under the recall?
I haven't gotten around to deciding weather to submit a claim.

[aStuff]

I am curious.
Has anyone been successful at having a Respironics 960 ASV unit replaced under the recall?
I haven't gotten around to deciding weather to submit a claim.

Yes, they sent me a new DS1 ASV. It took two years, though. viewtopic.php?p=1444705#p1444705

[Cotay]

I received a recertified DS1 yesterday for my Series 50 that I've been using for 11 years.

[amenite]

https://www.philips.com/a-w/about/news/ ... ation.html

It sounds so promising but will likely amount to crumbs for those of us who dove into Resmed territory on our own:

"The agreement, which is subject to approval by the court, will provide predefined cash awards to all eligible participants in the US depending on the type of device, extended warranties on all replacement devices, and an additional cash award if they return the recalled device to Philips Respironics. The settlement will further compensate certain individuals who acquired replacement devices post-recall."

[davecpap]

I just read this article on CNN about Philips' cpap recall settlement:

https://www.cnn.com/2023/09/08/business ... index.html

Is this quote about "at least" 385 deaths correct? This is shocking to me. I'm a ResMed user so I haven't been paying close attention.

The FDA received reports alleging at least 385 deaths associated with the broken down foam since April 2021.

The statement links to https://fda.gov/medical-devices/safety- ... called-due

Quote from FDA site:

Since April 2021, the FDA has received more than 105,000 MDRs, including 385 reports of death, reportedly associated with the PE-PUR foam breakdown or suspected foam breakdown.

[lazarus]

quote about "at least" 385 deaths correct?

The key phrase connected to the phrase you quoted in the article is "reports alleging." These are claims of possible connection that have been submitted worldwide from a number of sources and have not been fully explored, verified as valid, or confirmed.

As the FDA dudes put it:

[The] "passive surveillance system has limitations. The incidence, prevalence, or cause of an event cannot typically be determined from this reporting system alone due to under-reporting of events, inaccuracies in reports, lack of verification that the device caused the reported event, and lack of information about details such as frequency of device use. Because of these limitations, MDRs comprise only one of the FDA's several important postmarket surveillance data sources."--https://www.fda.gov/medical-devices/saf ... ue#devices

My take: Are some of these valid? Probably. Sure. And people drown in bathtubs and die driving faulty cars.

I don't wish to make any excuses for the bad decisions and foolish actions of the company. I hope they pay. And the damage they've done with stress to patients and damage to the reputation of PAP therapy is immeasurable. But I also take the reported figures with a grain of salt, keeping in mind what they mean and are based on. There are always vulnerable members of the worldwide population who will be hurt more than others when things go wrong with a product.