Phillips / Philips Respironics recent recall notice discussion thread

[litetrek]

Here is a System one Foam removal Video. https://www.youtube.com/watch?v=SQnJAF3bm98
I Have not removed the foam in mine but it looks easy enough. I don't see where the Foam is actually in the airflow Path in the video but it must be or why the need to recall. I found this info online
"The whole bottom of the clear plastic shell around the motor, is Open at the bottom (with a Skirt around the outside edge) That big opening has three little air-intakes (one-way-valves) that fit into three holes punched in the filter foam. Pre-filtered air comes in from in intake hole in the back of the unit via 2 small pre-filters. It flows over, around the large 'toxic' filter and down into the filter before entering the 3 intakes valves on the bottom of the clear shell. You should change those two little pre-filters if they are dirty, they are now your only filter"
Also if waiting on a replacement check the Philips patient portal as it was recently updated with a no prescription option for a Auto Cpap.

If you choose to remove your foam note that if the foam is degraded you will release a lot of the allegedly toxic particles by handling it. I took every part out and washed them in mild dishwashing liquid and then rinsed them off thoroughly before reassembling. This works for everything but the motor. I just blew air through that - best you can do. It is interesting to note that my foam fell apart in my hand, releasing tiny black particles. I never used a ozone cleaner. I think that foam degrades with age and the ozone just accelerates it. Philips is relying on the assumption that people replace their cpaps every 5 years when they defined the at risk category. Cpaps are expensive and mine worked just fine. Its probably at least 10 years old, maybe 15.

[jtravel]

I purchased my System one Nov 2016 from Cpap.com so it's only 6 years 2 months old. I took it apart today and the Foam was completely intact and came right out in one piece. I could not see any degradation visually with it. The inside of the machine was very dusty and had a lot of white dust in air path, on the motor fins. A few years back the display screen became foggy and hard to read and had white dust on it. I believed this was from mineral deposits from the cool mist humidifier I was running with tap water a few years ago. I cleaned everything up and put it all back together. It does run noiser without the Foam inside but not that much. I use a sleep machine at night and doubt it will be noticed.

[Breedind]

New on here, hello everyone.
Been waiting 1.5+ years for my replacement cpap from the recall. Mine was submitted via my doctors office.
NUMEROUS calls to Phillips to inquire about what the hold up is since they seem to have enough to go around if you want to BUY a brand new one.
I was told a month ago they needed my prescription so I conferenced in the doctor's office and they got the fax number and faxed it that day (I recieved confirmation).
3 days ago i got an e-mail from Phillips saying they were just needing my prescription to get it ready for shipping. ??????
The calls I've made to them have been absolutely terrible: excruciating hold times, can't understand the Indian dialect, they refuse to put me through to a supervisor, or me in hold repeatedly, hang up on me... the list goes on. I'm shocked there isn't a class action suit regarding this and feel like I need assistance from an attorney to get movement on my replacement. How many times will I be told they need my prescription? It just doesn't stop.
Doctors office said I'd be better off buying a new machine... even WITH insurance I'd be looking at hundreds of dollars. And why would I purchase when they're supposedly sending me a new one? And it was their defective equipment.
Can anyone direct me to assistance in getting movement? Steer me in the right direction?

Even more daunting is my husband also uses a cpap, been waiting just as long and has heard nothing about the status of his replacement.

[kbh209]

Phillips Respironics released some information back in December 2022 but is now paying Facebook to share this to mass audiences. Pugsy, any chance this can be added to the front page of this discussion? tinyurl.com/4sbkkzes. They're saying the original foam in the DS1s were completely safe, though other agencies may come to different conclusions. I used a Tiny URL to shorten the link since it was a long one.

[aStuff]

From the link https://www.usa.philips.com/healthcare/ ... src-update it states "90% of the production of replacement devices and repair kits globally has been completed"

That is really difficult to believe with so many here still waiting. Maybe what that means is that they have a warehouse full of repair kits that will take another 10 years to actually use.

[Pugsy]

Pugsy, any chance this can be added to the front page of this discussion?

I can edit my posts from the beginning but most people won't start at page number 1 out of 77 pages if they read this topic.

Other than making it a sticky again...that's about all I can do to keep it in front of people.

OR....you can make a post about it and we can make that a sticky and more chance of people seeing it.

[kbh209]

I think I'll with option 3 as it is new information

[Lane101]

From the link https://www.usa.philips.com/healthcare/ ... src-update it states "90% of the production of replacement devices and repair kits globally has been completed"

That is really difficult to believe with so many here still waiting. Maybe what that means is that they have a warehouse full of repair kits that will take another 10 years to actually use.

Just checked with Philips and my old recalled System One now has an order number and projected shipping time of April of this year. Never added prioritization to this one so it's likely near the bottom of the list. Perhaps they are close to done. Note their system is still confused, got another alert asking for a prescription or selection of an APAP on default settings both of which they've been provided with weeks ago. Ignoring the alert given that I now have an order number for this machine. Curious to see what they send me for this machine.

Have tested by two new replacement DS1s and they both work well.

[jtravel]

After selecting receive Apap with default settings a couple weeks ago for my recalled system one and the portal was updated 48 hours later to reflect that choice. I found last week that the patient portal reset once again to prescription required. I selected the default Apap again and now it reflects that again after 48 hours.

[jtravel]

Just checked with Philips and my old recalled System One now has an order number and projected shipping time of April of this year.

Did the patient portal update with your order number and or did you receive a email confirming this? Curious as that is the next step the patient portal shows for my system one replacement.