Resmed Aircurve V10 Auto Stopped Working

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Holden4th
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Resmed Aircurve V10 Auto Stopped Working

Post by Holden4th » Mon Nov 22, 2021 1:07 am

This happened last night and all I did at the time was plug in my backup which is the S9 version. I was thinking that it could be the power brick but on arriving home I see that's got a green light and my V10 turns on.

Before I buy a replacement, is there a reset switch somewhere that will send the machine back to default settings? Quite simply, the blower doesn't turn on when I press the top button yet there is no smell that hints at a blown circuit. Any advice here would be appreciated. I'm so glad that I decided to invest in the S9 as a backup machine.

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Holden4th
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Re: Resmed Aircurve V10 Auto Stopped Working - what should I buy?

Post by Holden4th » Wed Nov 24, 2021 1:35 am

OK. looks like its the blower which won't switch on. The machine does have power and the display lights up. I haven't detected any burning smell so I guess it's a small electronic component that's failed. I'll try and get it repaired but for now I need a replacement machine.

Second Wind has both the S9 and the Aircurve as used options. My back up machine is the S9 and is working well at the moment. Should I get another one of those or should I go for the Aircurve S10 Vauto. There is a significant difference in price but I'm not sure that there is a big difference in performance. I also have the option of buying new from SW and wonder if that's the best course of action. While I'm mentally quibbling about the money the bottom line is that my health comes first.

Second Wind Prices

S9 VPAP Auto used $US 1000
Aircurve S10 Vauto used $US 1280
Aircurve S10 Vauto NEW $US 1800

I can't find an 'open box' S9 but I suppose that's not surprising.

So which of the three should I go for. I can afford it but it won't be pleasant forking out the cash.

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Re: Resmed Aircurve V10 Auto Stopped Working - what should I buy?

Post by palerider » Wed Nov 24, 2021 2:49 am

Holden4th wrote:
Wed Nov 24, 2021 1:35 am
OK. looks like its the blower which won't switch on. The machine does have power and the display lights up. I haven't detected any burning smell so I guess it's a small electronic component that's failed. I'll try and get it repaired but for now I need a replacement machine.

Second Wind has both the S9 and the Aircurve as used options. My back up machine is the S9 and is working well at the moment. Should I get another one of those or should I go for the Aircurve S10 Vauto. There is a significant difference in price but I'm not sure that there is a big difference in performance. I also have the option of buying new from SW and wonder if that's the best course of action. While I'm mentally quibbling about the money the bottom line is that my health comes first.

Second Wind Prices

S9 VPAP Auto used $US 1000
Aircurve S10 Vauto used $US 1280
Aircurve S10 Vauto NEW $US 1800

I can't find an 'open box' S9 but I suppose that's not surprising.

So which of the three should I go for. I can afford it but it won't be pleasant forking out the cash.
There's no functional difference in the S9 VPAP Auto and the Aircurve 10 (there's no S, the "S" was replaced with "Aircurve") VAuto.

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Re: Resmed Aircurve V10 Auto Stopped Working

Post by Pugsy » Wed Nov 24, 2021 8:39 am

Secondwind uses the term "S10" on all their AirSense/AirCurve 10 models as part of the product model name.
Why they decided to use an incorrect term is beyond me but what Holden is reporting is how secondwind lists their machines.
So I think we probably need to place the blame here on secondwind for not being correct.

Even with their private emails to me which I was considering selling them the AirSense 10 AutoSet for Her....they referred to it as the S10. Idiots.
palerider wrote:
Wed Nov 24, 2021 2:49 am
Aircurve 10 (there's no S, the "S" was replaced with "Aircurve") VAuto.

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Re: Resmed Aircurve V10 Auto Stopped Working

Post by Holden4th » Sun Nov 28, 2021 3:37 am

I've bitten the bullet and ordered another 'gently used' machine from Second Wind. The price has gone up. Four years ago it was about $AUS1100, this one has cost me $AUS1600. I'm looking for an Australian repairer for my current machine. Do any Aussies on here have a source. I suspect that it might be a reasonably easy (but not necessarily cheap) fix.

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Re: Resmed Aircurve V10 Auto Stopped Working

Post by Respirator99 » Sun Nov 28, 2021 9:49 am

I had my S9 repaired under warranty a couple of years ago - I'll see if I still have any paperwork and let you know tomorrow. (This was in WA but I imagine the repairer has offices interstate as well).
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Re: Resmed Aircurve V10 Auto Stopped Working

Post by Respirator99 » Sun Nov 28, 2021 8:14 pm

I'm afraid I've mislaid that particular paperwork. But from memory the repair was carried out by ElectroMedical Group in Belmont WA. https://emedgroup.com.au/

I didn't deal with them direct but the repair came back fairly quickly. They repaired a malfunctioning humidifier and also replaced the blower "just in case". I was quite pleased with the service.
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Holden4th
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Re: Resmed Aircurve V10 Auto Stopped Working

Post by Holden4th » Mon Nov 29, 2021 1:09 am

Respirator99 wrote:
Sun Nov 28, 2021 8:14 pm
I'm afraid I've mislaid that particular paperwork. But from memory the repair was carried out by ElectroMedical Group in Belmont WA. https://emedgroup.com.au/

I didn't deal with them direct but the repair came back fairly quickly. They repaired a malfunctioning humidifier and also replaced the blower "just in case". I was quite pleased with the service.
That's very helpful thank you. My brother lives in WA so I'll send it over to him. This won't be a warranty job but if the repair price is OK I'll run with it.

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Re: Resmed Aircurve V10 Auto Stopped Working

Post by Holden4th » Mon Dec 06, 2021 11:33 pm

My replacement machine arrived today from Secondwind CPAP and I've just set it up. I prevaricated about whether or not I should buy used (S9 or Aircurve VAuto) or a new VAuto. I went with the middle option (used Aircurve) but with a little bit of trepidation as SW said the machine could have up to 3000 hrs on it. Well, for once I've lucked in. After setting up the clinical menu, I went to the bottom of the list, clicked on 'about' and was absolutely delighted to see........drumroll........56 hours run time in total. I've saved myself

Basically this is a new machine and I wonder if the 56 hours were actually part of the initial testing and that this machine hasn't actually been used by anybody. The only issue was the US plug but I've simply used the one off my dud machine in it's place. The power brick is different from my old machine, more compact and lighter and the tubing connector seems to be better.

I've saved myself a fraction under $AUS1000 by not buying 'new' which is always going to be a good thing. I also have the peace of mind knowing that once again I have a back up machine

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Re: Resmed Aircurve V10 Auto Stopped Working

Post by Pugsy » Mon Dec 06, 2021 11:53 pm

Holden4th wrote:
Mon Dec 06, 2021 11:33 pm
I went to the bottom of the list, clicked on 'about' and was absolutely delighted to see........drumroll........56 hours run time in total. I've saved myself

Basically this is a new machine and I wonder if the 56 hours were actually part of the initial testing and that this machine hasn't actually been used by anybody.
To my knowledge any hours of use the machine might have accumulated during any routine tests at the manufacturing facility won't show up on the run hours statistic. Remember....they do have the ability to reset the run hours at the manufacturing facility. People who get brand new machines always seem to report 0 run hours.
I feel reasonably certain that your "new" machine was used briefly in some capacity. Might even have just been a demo unit in some DME office for all we know....or maybe someone use the machine briefly and didn't like it or maybe someone died.

Wouldn't matter to me...I always consider any hours less than 200 simply as good as brand new 0 hours in my book especially when I save a boatload of money. :lol:

Your story reminds me of a guy some years back who lived in London and was in the same boat as you....waffling between official "new" and slightly used. He opted to save some money and went with "used" and low and behold when he checked the run hours it actually did have 0 hours on it. :lol: He sent me a picture of it since I was the one who told him about secondwind. Couldn't believe his good luck....he did get brand new for "used" discounted price. He just didn't the official 2 year warranty that secondwind offers with the official "new" zero hour machines. He didn't care. Neither would I have cared if I had been in his shoes.

Good job. I am glad you got so lucky. Lord knows you can stand to have some good luck come your way. It's about time.
Enjoy and pat yourself on the back. You did good and saved a lot of money in the process.
As far as the connector cord...most will work. I have lost count of the number of power cords I have swapped out from old machines to newer machines because the damn cat chewed up the new power cord. I have one cat that the only thing she ever chews on is some sort of power cord....router cords...light cords...cpap cords...computer power cords.
She's a very bad kitty. :lol: I have had to protect all power cords with an insulator to keep her from frying herself.
I forget how much of that insulator stuff I have purchased but it has been several hundred feet.

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Re: Resmed Aircurve V10 Auto Stopped Working

Post by Holden4th » Tue Dec 07, 2021 3:22 pm

The plot thickens as I now have three working machines.

After setting up and testing the new machine I took the SD card out of the one that stopped working, put it into my iMac and checked to see if what data was on it. I eventually went to bed and when I tried to switch on the new machine it wouldn't start. There was power but no action the same as the old machine. I was still awake enough to do some problem solving and I asked myself "What's changed?" The only thing was that my old 16Gb SD card was in my new machine so logic said I should take it out and try again and voila - the machine started up.

My next move was to connect my old machine up to power, minus the SD card. It now works and I used it for the rest of the night. This is puzzling, how can something as simple as a data card stop a CPAP from operating the blower? Is this something that Resmed have built into the system and haven't told us? Interestingly, there is over a months worth of data missing from the card. So was it full? 16Gb is crap load of data and no, it's only used 6Gb. Is it corrupted? I'm not sure as OSCAR holds data on your computer once it's loaded? The Resmed SD card works no problem.

One issue is that the new machine seems to have some blower noise but I didn't notice this when I first tested it. It sounds like it's resonance from the water chamber. I'll check it out and if I can't solve it send it back to Secondwind to sort out.

Two things arise from this situation.

1. Has anyone come across something like this before?
2. Have any of you had a similar blower issue which may now be solvable?

I'd be interested in your thoughts.

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Re: Resmed Aircurve V10 Auto Stopped Working

Post by Pugsy » Tue Dec 07, 2021 4:30 pm

I have never heard of the SD card causing a machine to not power on.
It makes no sense.
I doubt that the 16 GB card is full though...that would take years and years I would think.
Most likely the SD card went bad somewhere...never heard of any machine not wanting to power on with a bad card in it.

Not doubting you...but that's a new one on me.

What happens if you put a new SD card in the machine?

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Re: Resmed Aircurve V10 Auto Stopped Working

Post by zonker » Tue Dec 07, 2021 6:07 pm

Holden4th wrote:
Tue Dec 07, 2021 3:22 pm


One issue is that the new machine seems to have some blower noise but I didn't notice this when I first tested it. It sounds like it's resonance from the water chamber. I'll check it out and if I can't solve it send it back to Secondwind to sort out.

Two things arise from this situation.

1. Has anyone come across something like this before?
2. Have any of you had a similar blower issue which may now be solvable?

I'd be interested in your thoughts.
there is a slight proclivity for the resmed to make more noise. one of the things you can do is make sure the humidifier tank is pushed firmly in. this helps in some cases.

it didn't in mine. i can hear the motor whine no matter how firmly i push on the tank. what i've done in the end is use white noise to drown out that whine.

several apps available to do that job. the one i use on my ipad mini is called SimplyNoise. it's free and does the job for me. i'm also looking to buy a stand alone noise generator if i can ever get myself over to amazon to buy it.

i just like the standalone versions better as i don't have to keep an eye on my ipad mini re battery charging. (yes, i'm JUST that lazy!)
people say i'm self absorbed.
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Re: Resmed Aircurve V10 Auto Stopped Working

Post by palerider » Tue Dec 07, 2021 9:06 pm

zonker wrote:
Tue Dec 07, 2021 6:07 pm
it didn't in mine. i can hear the motor whine no matter how firmly i push on the tank. what i've done in the end is use white noise to drown out that whine.
I could hear a whine when I tried the blanking plate, but don't hear anything with the chamber attached... maybe that's to do with the differing pressures...

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Re: Resmed Aircurve V10 Auto Stopped Working

Post by zonker » Tue Dec 07, 2021 9:51 pm

palerider wrote:
Tue Dec 07, 2021 9:06 pm
zonker wrote:
Tue Dec 07, 2021 6:07 pm
it didn't in mine. i can hear the motor whine no matter how firmly i push on the tank. what i've done in the end is use white noise to drown out that whine.
I could hear a whine when I tried the blanking plate, but don't hear anything with the chamber attached... maybe that's to do with the differing pressures...
<insert shrug emoji here>

who knows? maybe it's the difference between your hearing and mine? i truly think this is one of those "your mileage may vary" things. it even varies for me. there are nights when i put my ear to the mattress (remember, i sleep prone some nights, with no pillow) and can hear the whine that way. my defense for that is a "circular pillow" that i made for myself out of a folded towel so that it support my head but leaves an area in the middle for my bare ear to hang loose.

some nights, i can hear it through the pillow when i sleep on my side. turning up the white noise seems to deal with that.
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