Philips Dreamstation 2 need help (asap)

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
s7unned
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Philips Dreamstation 2 need help (asap)

Post by s7unned » Wed Oct 13, 2021 7:19 pm

Hello. Straight to the point.
We using DS2 for delivering oxygen to patient. Problem is that it has this "auto on/off" feature on, which making therapy useless because we need constant pressure. How to turn off this feature?
And second question, we didnt have heating tube included, does it mean our DS2 cant heat? Or we can buy this heating tube and it will work? Thx for answers.

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Pugsy
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Re: Philips Dreamstation 2 need help (asap)

Post by Pugsy » Wed Oct 13, 2021 7:28 pm

Go here and request the clinical/provider manual for the DreamStation 2 model you have.
In it you will find the instructions for how to get to the clinical setup menu area.
In the set up menu area you will find Auto On and Auto Off choices. You can turn them off easily.

The humidifier will still heat the water without a heated hose. So heated humidity is still available without the heated hose.
The heated hose is just for heating the air coming from the machine. Mainly for comfort and prevention of condensation in mask or hose.
A heated hose can be purchased separately though.

Instructions for requesting the manual are about 2/3 down the page. Make sure you follow the directions exactly.
https://www.apneaboard.com/adjust-cpap- ... tup-manual
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SleepGeek
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Re: Philips Dreamstation 2 need help (asap)

Post by SleepGeek » Wed Oct 13, 2021 8:03 pm

s7unned wrote:
Wed Oct 13, 2021 7:19 pm
We using DS2 for delivering oxygen to patient. Problem is that it has this "auto on/off" feature on, which making therapy useless because we need constant pressure. How to turn off this feature?
Always write down ALL of your settings before changing even one.
https://www.youtube.com/watch?v=m6KXUilUBpo
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s7unned
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Re: Philips Dreamstation 2 need help (asap)

Post by s7unned » Wed Oct 13, 2021 8:27 pm

Ty for answer. Unfortunately i couldnt find auto on/off settings for DS2. I did email request tho.
Could you please show me where exactly in settings is this feature? I'm really sorry for being silly, but i really need this to be done. I hope for any help here, ty

s7unned
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Re: Philips Dreamstation 2 need help (asap)

Post by s7unned » Wed Oct 13, 2021 8:29 pm

SleepGeek wrote:
Wed Oct 13, 2021 8:03 pm
s7unned wrote:
Wed Oct 13, 2021 7:19 pm
We using DS2 for delivering oxygen to patient. Problem is that it has this "auto on/off" feature on, which making therapy useless because we need constant pressure. How to turn off this feature?
Always write down ALL of your settings before changing even one.
https://www.youtube.com/watch?v=m6KXUilUBpo
I am sorry but there is no such feature in video you link. I need to turn off "auto on off" feature

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SleepGeek
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Re: Philips Dreamstation 2 need help (asap)

Post by SleepGeek » Wed Oct 13, 2021 8:48 pm

Why folks dont like it when you treat em the way they treat you?
If you can be anything why not choose to be kind?
AC VAuto 20/14
palerider aka GrumpyHere wrote: What exactly do you think you're adding to this thread?

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Pugsy
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Re: Philips Dreamstation 2 need help (asap)

Post by Pugsy » Wed Oct 13, 2021 9:06 pm

You have to be in the special clinical setup menu to see the Auto On features.
I don't have the manual on this computer and don't use that machine so I don't remember exactly where those choices are in the menu.
I will request another manual for this computer and find the page that explains it.

I suspect if you couldn't find it you weren't in the right menu.
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s7unned
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Re: Philips Dreamstation 2 need help (asap)

Post by s7unned » Thu Oct 14, 2021 1:27 am

I did request manual and it says that auto on can be turned off via care orchestrator. What is this and how do i login in it?

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palerider
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Re: Philips Dreamstation 2 need help (asap)

Post by palerider » Thu Oct 14, 2021 1:44 am

s7unned wrote:
Wed Oct 13, 2021 7:19 pm
Hello. Straight to the point.
We using DS2 for delivering oxygen to patient. Problem is that it has this "auto on/off" feature on, which making therapy useless because we need constant pressure.
Why is this making therapy useless?

The auto-off won't turn the machine off unless the mask is removed, in which case, the patient won't be getting any oxygen anyway.

Also, oxygen won't work with the heated hose.
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s7unned
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Re: Philips Dreamstation 2 need help (asap)

Post by s7unned » Thu Oct 14, 2021 1:58 am

palerider wrote:
Thu Oct 14, 2021 1:44 am
s7unned wrote:
Wed Oct 13, 2021 7:19 pm
Hello. Straight to the point.
We using DS2 for delivering oxygen to patient. Problem is that it has this "auto on/off" feature on, which making therapy useless because we need constant pressure.
Why is this making therapy useless?

The auto-off won't turn the machine off unless the mask is removed, in which case, the patient won't be getting any oxygen anyway.

Also, oxygen won't work with the heated hose.
Because we need to ensure constant flow for oxygen supply, but it just stops when mask is slightly moved, which easily could happen while sleep. We also cannot let this happen, coz when it suddenly stops, oxygen will fly directly into machine which is dangerous. We did order a pressure valve to fix that, but it will arrive not soon in our country.
So my question is how can i get into care orchestrator?

Respirator99
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Re: Philips Dreamstation 2 need help (asap)

Post by Respirator99 » Thu Oct 14, 2021 2:12 am

s7unned wrote:
Thu Oct 14, 2021 1:27 am
I did request manual and it says that auto on can be turned off via care orchestrator. What is this and how do i login in it?...

...So my question is how can i get into care orchestrator?
Orchestrator is a Philips proprietary software that allows remote monitoring and control of CPAP machines. It is not sold to the general public, only to health care professionals.

s7unned
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Re: Philips Dreamstation 2 need help (asap)

Post by s7unned » Thu Oct 14, 2021 2:24 am

So there is no option to change that? What if i restore device to factory default? What should i do? Were literally life depend on that assuming we can't change cpap or buy new model

Respirator99
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Re: Philips Dreamstation 2 need help (asap)

Post by Respirator99 » Thu Oct 14, 2021 2:33 am

Are you a health professional? If so, contact Philips. Alternatively get the person who supplied your CPAP (presumably a professional) to make the adjustment for you.

s7unned
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Re: Philips Dreamstation 2 need help (asap)

Post by s7unned » Thu Oct 14, 2021 2:38 am

Respirator99 wrote:
Thu Oct 14, 2021 2:33 am
Are you a health professional? If so, contact Philips. Alternatively get the person who supplied your CPAP (presumably a professional) to make the adjustment for you.
No. Ive already contacted person who supplied our CPAP, waiting for his answer. The problem is that we live in Ukraine and i dont think we can get ofiicial support here. Also, here isnt much other options like buy another cpap, coz there;s no aviable.
Situtation we're in is crap, and i really hope i can turn auto-on/off by myself.

GrumpyHere
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Re: Philips Dreamstation 2 need help (asap)

Post by GrumpyHere » Thu Oct 14, 2021 4:05 am

s7unned wrote:
Wed Oct 13, 2021 7:19 pm
How to turn off this feature?
Link to a copy of Provider Guide/Clinical Guide

https://www.mediquip.co.il/wp-content/u ... ovider.pdf

Page 1 How to Access Provider Menu

Page 7 Device Settings Menu

Turn off Automatic On

Turn off Automatic Off
ResMed S9 VPAP Adapt, p10 mask