That's very interesting to hear that your prescription settings were pre-loaded on the new machine you rcvd.CyndiLooWho wrote: ↑Fri Sep 03, 2021 8:32 am
I talked to my DME and they tell me that the new machine has my settings preloaded on it. I'm to plug it in and wait 4-10 minutes for it to update and then compare to make sure my settings come through. Ramp will be set to 2.0 initially. I won't do that until after the work day is done.
But I'm still a bit confused (don't worry - my wife says it's easy to do )...
You registered with Philips - had never heard from your DME prior to today - and then a new replacement machine shows up.
After speaking with your DME...they tell you that your prescription settings are already pre-loaded into the machine.
Question: Who sent you the machine with the preloaded info in it? Philips or your DME?
It almost sounds like your DME sent it to you, preloaded...this is where I'm confused on understanding who is shipping these.
...which will then lead to my next question (in my mind) as to what is the priority of their replacing machines.
I read here, and on some other website that airline pilot's were getting replaced first...but that doesn't really make sense, since they (Philips) never asked if anyone was a pilot (granted, I hope any pilots who fly any planes I'm on have a ResMed instead! ) on the registration website (that I know of anyway).
BTW, was your machine new...or did it look refurbished in any way?