AirCurve 11s are in But

[Dog Slobber]

I asked him about the water leaking and he said that is only happening with old people that don't use enough force to close push the water canister into the AirCurve 11.

No.

The lid has a Snap-Latch that it ensures it is closed completely and sealed. The tank also has a snap-Latch to ensure it is inserted, and sealed properly. They don't work by a more forceful insertion. And it's the same basic design as the Air10.

Not inserting it deep enough would result in a huge air gap and intolerable noise.

I spoke with Patrick, the GM of the Delray office of Lincare. he has always been a straight shooter and tells you the truth not just you wat to hear.

Patrick is anything but a straight shooter and is not telling you the truth.

He's full of shit.

But don't take my word for it, see what Yelp has to say about hhim and the Delray Lincare office.

https://local.yahoo.com/info-47012258-l ... GQXhNkvtgL

I must voice my opinion the manager Patrick O'Sullivan is the rudest individual I have ever been in contact with. From the other reviews I read many customers have experienced his unprofessional manner. He was screaming at me and hung up on me.

No stars here!,,, In all my years the insolence, attitude nastiness of Patrick is unacceptable in customer service . I ran a business for 30 years and you DO NOT speak to clients in the tone or with the nasty attitude he used to speak with me. He offered absolutely NO help at all , It takes a lot for me to loose my temper but he brought out the absolute worst in me!,, Shame on Lincare for letting him speak on their behalf. I'll be looking for a new supplier!, I'm just blown away at what a Jerk he was

I am just appalled at how lincare stays in business. I just spoke with someone named Patrick in the Delray Beach office-he was rushed, rude and unprofessional.

Patrick O'Sullivan behaved in a rude, hostile and unprofessional manner to a family member and to myself. What a toxic place! This man takes pleasure in being mean and cruel to people. Avoid at all costs.

Horrible company - very disorganized and bills for equipment that was returned. The local manager is rude, arrogant and difficult to deal with

Very bad experience here with over charges $$$ on your posted debit/credit card, very argumentative, could care less about your business, over pricing changes the contract at his convenience,not answerable to corporate office and total unfair business practice ripoff . Center Manager has done this before to other people has his story down,well rehearsed, Be forewarned ! "Take your business someplace other than here".

There are a total of 16 reviews and six specifically call him out.

[SakimaStorm]

I would highly recommend you go with the AirCurve 10. The algorithm is the same in both machines, and the AS10/AC10 motor and electronics are well tested over many years.

They changed the look of the 11 and it uses a different humidifier chamber and hoses. Have heard of problems w/ the humidifier chamber leaking and also of problems with the new hose coming loose from the back of the 11. Also, it comes straight out of the back, not at a right angle like the 10.

Also, if you ever want to disable the modem so your data isn't being sent to ResMed, you can do it easily on the AC10 but not at all on the AC11. The modem is part of the circuit board on the 11 so no way to keep it from phoning home w/o keeping it in airplane mode all the time.

I think you would be very happy with the 10. Newer isn't always better.

Just my $.02 of course. In a world where pennies are worthless.

[alancalan]

1/2
Let's go backwards and talk about the air curve 10 and newer isn't better. I understand newer but this machine and it's technology is 10 years older. Does anybody really know how these machines work and possibly there are some things that have to be fixed with firmware adjustments and they will be fixed and then the machine will reach its full capabilities.

Most of you are saying, they are the exactly the same machines when it comes to the diagnostic algorithms where they have made absolutely no changes and haven't changed them in 10 years. I guess it's possible if it works great why change it. But have any of you really studied the algorithms or has anyone asked if the algorithms have changed and we know that for sure that they're exactly the same? What if they use some AI testing and did some really cool AI sleep studies where they can diagnose in seconds what's going on for each event and found ways to tweak the algorithms so they're much better? Wouldn't you want to use the machine with the better diagnostic algorithms? And if they didn't then I wouldn't want to put it to ResMed why the hell didn't you and why is there an air curve 11. Why didn't you just then say we're sticking with the aircirve because it's as good as we can do and we feel what we can do right now is great so I look for trouble. Has ResMed said that. They can sell enough machines just by selling new ones to people who haven't been on bypassed before and they can sell new machines to people whose machines are falling apart like mine if in fact the 10 is really the same as the 11. I mean if it is then just tell us and don't lie.

Do we know how much better people are doing with the air curve 11 than they did with the aircurve 10? Do we know the useful life of the motors that they're using now which is the same as what they use on the mini.

Many of you had said newer isn't better, but we can always ask and demand an answer why not? If they have a reasonable answer and that diagnostic algorithms don't really change because our bodies don't change but they didn't tell us that so we don't know that is true. Well if bigger isn't always better the same way new isn't always better, why do you think they'd put those smaller motors in if their project engineers had any idea they wouldn't be as good if not better. Maybe they replaced the metal parts with titanium versus aluminum? Do we know the answers to that?

[alancalan]

2 of 2
As far as the reviews, did you look at the reviews for Apria? There isn't one good review on apria and I remember back when the local DMF company that I used in Mineola New York, for those of you who used to live there was great DME and then after Apria took it over and it stunk and they were very difficult to speak to.

Many of the complaints on Lincare are the people who weren't getting enough response for supplies. I have to tell you something, Lincare calls me for supplies like clockwork and they are never late not once. I don't call Patrick for that, as this is done through National and I think the ship from Tampa or someplace near there. They asked me the appropriate questions and they send me all the stuff I need and I get it within a week.

If I need a new mask I have to get doctor's script if it's a different kind of mask. In other words if it's a full face mask versus the nasal pillows, theb I need a prescription, otherwise the supplies he will can take care of by themselves.

Also, many people who are not sleeping well are cranky and I guess angry and Patrick is not like mother Superior but he's got plenty of information and he's happy to give it and who doesn't get nasty and can't be intimidated. He's not difficult and he's never been difficult with me.

Initially he told me that he has some problems with the air curve 11s and it turned out to be that people weren't connecting there water tanks properly. He said you have to push it in a little harder and make sure there's a connection. And that's the same thing that that Australian guy said in that video he produced. He said there's no problem with the motor sound at least he hasn't had any problems yet but he hasn't placed that that many machines yet so he's being honest.

So if I don't go to Lincare and I don't go to Apria because of these reviews where do I go? I want what's local where I can bring my machine in before 11:30 and have someone look at it, which Patrick does at Lincare, because I wouldn't want to have to send my machine away and couldn't get a loaner immediately if something went wrong.

Sometimes you have to live with what you have and make it work the best way you can. Patrick is a very busy guy and it's got to be difficult when you get a lot of very basic questions for most people who don't even understand how these machines work. Quite frankly I don't either and I've been using it for 21 years. I don't know exactly what causes the leaks and what the leak percentages mean at certain percentages like at 95% at 80% I don't know any of that. Maybe if it's set for 15 and 95% of 15 is 14.75. There are a lot of things people don't understand about this and need to learn. Look how many people give up.

Once the prescription is made the doctor is out of it and you're dealing with the RT at the DME or a general manager like Patrick. I like him and always have but I don't ask 5 million questions and if I need to look something up I can. Those people who can should be going to the doctor for help and maybe if they're a legitimate sleep practice then somebody at that practice will be able to sit down with patient and describe all the issues because it's about his or her health.

As we know ResMed explain anything to anybody and as we saw then I didn't explain the difference between the aircraft and the anchor of 11 because the Vietnamese can't speak about it they don't know. They don't help because they give you absolutely no information, zero. Every once in awhile I wrote to them on Twitter and they give you nothing and if they think they see a problem they'd said talk to your DME. Since they're the ones that design these machines they should have some kind of responsibility if a person is having an issue, like mine where I couldn't find the button for the left side of the S9 that controls things and Fernando at Apria found one but it wasn't connecting to anything so I don't know if it's the same one or something's broken inside. It looks like the same one but I don't know what the insides of the real button look like They make incredible devices but they suck in their customer support and who knows what they're feeding into the DMEs. They probably giving them no information at all. If they were really no main differences between the 10 and the 11 shouldn't they tell the DME is the exact difference not to mention us as buyers.

This is part and parcel of how awful the dissemination of information is in this whole field because ResMed doesn't tell anything to the doctors and it would be the doctors who would be expecting to hear it from ResMed and then they contact a DMEs. And we know how many people who are exclusively in sleep medicine who are completely unqualified for it and don't know anything about this. Could they if they devoted time to it, I have no doubt they could but not only do they not know anything, the people who work for them know even less and they don't train them. I had a kid swear to me that I was getting an air curve 11 and as you can see I can be repetitious and relentless because I don't trust people and lo and behold I got the aircurve 10 after I told him at least six or seven times maybe, it's a 10 that I want the air curve 11. The answer I got was absolutely we have them in stock and they didn't.

I do want to hear the motor of the air curve 11 and maybe have the RT set it at 15 or maybe 17 to see how loud it is. Do we know a lot of people who are complaining about the loudness of the air curve 11? Do we know any or this is just supposition?

Alan

[alancalan]

Here is a ridiculous situation. My air curve 11 is in and I'm picking it up on Friday. I can't get the heated tube for 3 more months because I had an S9 which had no heateed tube and I just got a plastic tube a week or so ago. So the RT was the one who told me this. I assumed they came with a heated tube.

[Really]

I can't get the heated tube for 3 more months because I had an S9 which had no heateed tube and I just got a plastic tube a week or so ago.

So they won't include the hose and bill insurance later when they can? Really?
I'd be taking my money somewhere else. Buy your masks there but get the cpap online. Really

[Millstone50]

1/2
Let's go backwards and talk about the air curve 10 and newer isn't better. I understand newer but this machine and it's technology is 10 years older. Does anybody really know how these machines work and possibly there are some things that have to be fixed with firmware adjustments and they will be fixed and then the machine will reach its full capabilities.

Most of you are saying, they are the exactly the same machines when it comes to the diagnostic algorithms where they have made absolutely no changes and haven't changed them in 10 years. I guess it's possible if it works great why change it. But have any of you really studied the algorithms or has anyone asked if the algorithms have changed and we know that for sure that they're exactly the same? What if they use some AI testing and did some really cool AI sleep studies where they can diagnose in seconds what's going on for each event and found ways to tweak the algorithms so they're much better? Wouldn't you want to use the machine with the better diagnostic algorithms? And if they didn't then I wouldn't want to put it to ResMed why the hell didn't you and why is there an air curve 11. Why didn't you just then say we're sticking with the aircirve because it's as good as we can do and we feel what we can do right now is great so I look for trouble. Has ResMed said that. They can sell enough machines just by selling new ones to people who haven't been on bypassed before and they can sell new machines to people whose machines are falling apart like mine if in fact the 10 is really the same as the 11. I mean if it is then just tell us and don't lie.

Do we know how much better people are doing with the air curve 11 than they did with the aircurve 10? Do we know the useful life of the motors that they're using now which is the same as what they use on the mini.

Many of you had said newer isn't better, but we can always ask and demand an answer why not? If they have a reasonable answer and that diagnostic algorithms don't really change because our bodies don't change but they didn't tell us that so we don't know that is true. Well if bigger isn't always better the same way new isn't always better, why do you think they'd put those smaller motors in if their project engineers had any idea they wouldn't be as good if not better. Maybe they replaced the metal parts with titanium versus aluminum? Do we know the answers to that?

What we're saying is the entire Air10 line is the same hardware with different coloured plastic. The firmware is different and unlocks different modes. You pay 10x the cost for an ASV vs the CPAP for example, and all that's different are some hex values at different addresses.

What remains to be seen is if the AirCurve 11 firmware could be flashed onto an AirSense 11. I'm sure ResMed has closed that loophole from the 10 somehow but I'm not sure if anybody's been able to try.

[vandownbytheriver]

... why do you think they'd put those smaller motors in if their project engineers had any idea they wouldn't be as good if not better. Maybe they replaced the metal parts with titanium versus aluminum? Do we know the answers to that?

alancalan, you're now fantasizing about titanium. I've already shown that the mini motor is half the price of the 10 series motor... the entire unit is cheaper to make, less materials, fewer board assemblies, no hose swivel, cheaper power supply. No difference in therapy algorithms has been found, save for the inclusion of ForHer.

Just save your fingers all that typing and get yourself an Ax11... it's what you want anyway, go for it, enjoy. If you got the 10 you'd always be asking yourself 'what if'.

[jlsmithseven]

Can someone with mild osa benefit from aircurve vs airsense?

[alancalan]

I picked up my aircurve 11 this afternoon. Patrick said to me you don't have a heated tube you had an S9 so you have to use this one. I'll have to remember when I get the call for the supplies order to tell them I need the heated tube and the filters that go with the air curve 11 and to change the machine that I have to the air curve 11 but they might do it from the Delray office but I'll picture anyway. So the girl I spoke to who looked at my order history and told me I just got an order and I can't get the heated tube until my next supplies order.

Patrick was very nice even though I came in 15 minutes late because incredibly I keep forgetting where their offices and I think it's on Military Trail and instead it's on Congress Boulevard.

About the reviews, people who get set up for Paps are stressed and unhappy that somebody is making them get this and they probably plan to stop using it immediately, we've seen it all. As I told you my brother-in-law through his out and he had an airsense 10. When I got my S9 in 14 I was very pleased Lincare and Delray Beach, I never thought to write a review on nicely I was fit with the machine. This is not comparing veal parmesan or wagyu beef and we're not talking about hundreds of reviews we're not even talking about 25. Many of these people who are upset that they're getting this machine are also not technically savvy so there are a lot of reasons for bad reviews including bad reviews purposely planted by competitors. These bad reviews seem like nonsense anyway. So I highly recommend Lincare and Patrick in Delray Beach. Yes there are other ways to get these things but if you live in the area it's very convenient and you don't want to have to sit on i-95 going to Palm Beach Gardens which could take 45 minutes and when there's an accident it could take an hour and a half.

This is the second posting I'm writing the first one I don't know I did one thing touching the screen incorrectly and it just wiped out the whole thing.

[alancalan]

I picked up my aircurve 11 this afternoon. Patrick said to me you don't have a heated tube you had an S9 so you have to use this one. I'll have to remember when I get the call for the supplies order to tell them I need the heated tube and the filters that go with the air curve 11 and to change the machine that I have to the air curve 11 but they might do it from the Delray office but I'll picture anyway. So the girl I spoke to who looked at my order history and told me I just got an order and I can't get the heated tube until my next order, was wrong.

Patrick was very nice even though I came in 15 minutes late because incredibly I keep forgetting where their offices and I think it's on Military Trail and instead it's on Congress Boulevard.

About the reviews, people who get set up for Paps are stressed and unhappy that somebody is making them get this and they probably plan to stop using it immediately, we've seen it all. As I told you my brother-in-law throw his out and he had an airsense 10. When I got my S9 in 14 I was very pleased Lincare and Delray Beach, I never thought to write a review on nicely I was fit with the machine. This is not comparing veal parmesan or wagyu beef and we're not talking about hundreds of reviews we're not even talking about 25. Many of these people who are upset that they're getting this machine are also not technically savvy so there are a lot of reasons for bad reviews including bad reviews purposely planted by competitors. These bad reviews seem like nonsense anyway.

So I highly recommend Lincare and Patrick in Delray Beach. Yes there are other ways to get these things but if you live in the area it's very convenient and you don't want to have to sit on i-95 going to Palm Beach Gardens which could take 45 minutes and when there's an accident it could take an hour and a half.

This is the second posting I'm writing the first one I don't know I did one thing touching the screen incorrectly and it just wiped out the whole thing. This is the third I swear to God posted I don't know what happened.