Shortage of large Airfit P10 pillows at Aerocare/AdaptHealth

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needzzzzs
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Shortage of large Airfit P10 pillows at Aerocare/AdaptHealth

Post by needzzzzs » Fri Jul 29, 2022 1:22 pm

I have been reading some unfavorable reviews of Aerocare/AdaptHealth recently and want to add another one.

I ordered my regular supplies about a month ago, and for the past four weeks I've been getting messages from Aerocare saying that some of the supplies are not yet available and they will ship when they are. No specifics about what's not available.

I finally got tired of these messages and called today to see what was causing the delay. The out-of-stock items are the most common, L pillows for the Airfit P10. I still have a few so it's not an emergency but is this yet another supply chain issue that is affecting everyone who uses this mask and L pillows, or just a problem with Aerocare/AdaptHealth?

Just curious if anyone else has been having these problems.

Thanks,

Deb

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filovirus
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Re: Shortage of large Airfit P10 pillows at Aerocare/AdaptHealth

Post by filovirus » Sun Oct 16, 2022 2:41 pm

I needed a noc ox in May June, and was never called despite Aerocare confirming receipt of the order. They did it within a week on a reorder.

I have been having mask fit issues and wanted a new mask fit, but after month cannot get scheduled. Aerocare used to be pretty good for a DME, but I have no idea what their major malfunction is of late. Maybe company merger or supply chain or both. I have considered moving DME, but if it is supply chain related, do not expect to have any different experience.

IrisofNY
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Re: Shortage of large Airfit P10 pillows at Aerocare/AdaptHealth

Post by IrisofNY » Sun Oct 16, 2022 2:49 pm

My husband tried to order large P10 pillows from Apria last week and was told they are currently out of that size as well.

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zonker
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Re: Shortage of large Airfit P10 pillows at Aerocare/AdaptHealth

Post by zonker » Sun Oct 16, 2022 3:25 pm

direct home medical SEEMS to have them. not sure they go through any insurance, though one might ask.

without insurance $22 and free shipping.
https://www.directhomemedical.com/cart/ ... e_Code=DHM
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Jlfinkels
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Re: Shortage of large Airfit P10 pillows at Aerocare/AdaptHealth

Post by Jlfinkels » Sun Oct 16, 2022 4:13 pm

CPAP.com seemingly has them in stock as well @ $22 each. It is nice to use the forum sponsor if at all possible.

https://www.cpap.com/productpage/resme ... sal-pillow
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zonker
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Re: Shortage of large Airfit P10 pillows at Aerocare/AdaptHealth

Post by zonker » Sun Oct 16, 2022 7:14 pm

Jlfinkels wrote:
Sun Oct 16, 2022 4:13 pm
CPAP.com seemingly has them in stock as well @ $22 each. It is nice to use the forum sponsor if at all possible.

https://www.cpap.com/productpage/resme ... sal-pillow
good point!

(was too lazy to search cpap.com)
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chunkyfrog
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Re: Shortage of large Airfit P10 pillows at Aerocare/AdaptHealth

Post by chunkyfrog » Tue Oct 18, 2022 3:11 pm

Can you pressure your supplier to order that size?
It seems a call to your insurance might build a useful fire under somebody.

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Laos Film Director
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Re: Shortage of large Airfit P10 pillows at Aerocare/AdaptHealth

Post by Laos Film Director » Tue Oct 18, 2022 6:39 pm

Apria told me they were out of the large P10 pillows and had no idea when they would be back in stock. The problem is not Apria or any other similar company.

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