ChicagoGranny wrote: ↑

Sat Dec 14, 2024 9:48 am

Justin Case wrote: ↑

Fri Dec 13, 2024 8:35 pm

8.5 years later and they're still around.

Are there any updates?

koolaid is still waiting for them to return his call.

When did you become a full-time troll, granny?

I order from this one in Surrey, BC. They respond via email fairly quickly and have provided excellent service so far including returns. The prices are amazing compared to my DME: $100 dollars for a mask the DME charges $360 for and $899 for a machine the DME charges $3500 for. They also have a Bri...

I would be nervous without a backup machine, and probably have too many backup machines. The machines do fail from time to time for various reasons. Gotta have a back up. Back up masks, tubing, filters and batteries, are good, too. The two 55 Amp hour deep cycle marine batteries I keep on a Noco ba...

My A10 is from 2016 and the foam issue with Respironics and the fact ResMed urges customers to replace the A11 after 5 years I can't help wonder if it's still a good idea to buy a backup. That's quite a run-on sentence. Here's an attempt to answer what it seems to mean. Didn’t realize being a gramm...

For those who use a backup do you replace it after 5 years? My A10 is from 2016 and the foam issue with Respironics and the fact ResMed urges customers to replace the A11 after 5 years I can't help wonder if it's still a good idea to buy a backup.

Pity, no update to implement split days like with Sleepyhead and the Air Sense 10.

I ended up RMAing the Air Sense 11. There were several issues and they 'repaired' a heating issue. It had to go back for the updating issue. They couldn't repair it so they sent a new device with the message saying they couldn't repair it. Unfortunately, the replacement has a whistling sound heard a...

Updates will come as long as you have a cell connection. This process does not end when the warranty expires. Rules in Canada are very different. Warranty is 3 years while in the USA and most other parts it's 2. Should your DME close shop, you're out of luck since 99% of the DMEs won't assist you u...

8.5 years later and they're still around.

Are there any updates?

Can anyone confirm if the software update (North American version) is for the life of the machine or just during the warranty? If you are asking whether the software reverts to the previous state when the warranty expires, the answer is no. No. I am not asking that. Will the machine continue to rec...

Can anyone confirm if the software update (North American version) is for the life of the machine or just during the warranty?

I don't want to RMA my machine because the only issue with it is its not receiving any updates. It's been tested at the DME clinic and despite it being connected to cellular data the update isn't being pushed to it. They tried everything and the manufacturer said they want to examine it and assess ...

Julie wrote: ↑

Sun Jun 09, 2024 4:35 am

What is RMA?

It's referred to as return merchandise authorization — industry term for authorized returning of product to the manufacturer.

I don't want to RMA my machine because the only issue with it is its not receiving any updates. It's been tested at the DME clinic and despite it being connected to cellular data the update isn't being pushed to it. They tried everything and the manufacturer said they want to examine it and assess t...

a deep cycle marine battery My battery shop told me to get an equivalent mobility battery. Mobility batteries are lighter in weight. Marine batteries have heavier reinforcement to withstand the beating boats take. Interesting. I imagine mobility batteries are also more expensive than marine batteri...