Update. I purchased a cheap strap from Amazon and it not only keeps my mouth shut, but my mask has miraculously started sealing 95% better!

I put the strap on first, then the full face mask.

I hope this helps,

Dan Bovinich

Here we go again, yet another newbie that has a leaking mask. (LOL!) Let me start by introducing myself and some of my health issues. Age: 65 Weight: 340 Height 5' 11" health issues: Type 2 Diabetes, asthma, insomnia, high blood pressure, stage 4 kidneys, edema in ankles/feet, lower back pain when s...

I emailed ResMed and this is what they said: Thank you for contacting myAir Support. Sorry to hear that you were unable to enter your device into myAir. Upon checking the serial number, however, we found that your machine is a Card-to-Cloud, or C2C device. This device does not feature a wireless mod...

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