ResScan problem

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JeffH
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ResScan problem

Post by JeffH » Wed Jul 30, 2014 5:03 pm

Tried to load ResScan on a buddies computer and got this message when I opened it the first time.

"unable to detect device communications library"

Anybody got any ideas what might be going on here?


Thanks

JeffH

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palerider
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Re: ResScan problem

Post by palerider » Wed Jul 30, 2014 5:31 pm

JeffH wrote:Tried to load ResScan on a buddies computer and got this message when I opened it the first time.

"unable to detect device communications library"
say 'no' when it asks you about installing drivers.

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JeffH
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Re: ResScan problem

Post by JeffH » Thu Jul 31, 2014 6:15 am

Thanks.

I didn't do that the first time and what ever drivers are there I did install. Any ideas how to get rid of them?

JeffH

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Pugsy
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Re: ResScan problem

Post by Pugsy » Thu Jul 31, 2014 6:19 am

Confirm the error message you saw was when opening just opening ResScan and not when attempting to download data?
All I know to do is uninstall and install again but I would also get a fresh download of the setup files just in case the download got corrupted somehow.
With a fresh install you can bypass the unneeded drivers for the older S8 smart cards.

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JeffH
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Re: ResScan problem

Post by JeffH » Thu Jul 31, 2014 7:57 pm

Thanks Pugsy, I'll try that.

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