The part of the mask that has the vent and onto which the hose connects is retained from the inside of the mask by a single, flat small ring, ...barely visible... except when it breaks!
How do you repair the Philips Comfort 2 Full mask when the retainer ring breaks?
I've had this ring break on me on several masks, usually while I wipe it inside, even though I'm not doing a really strong or pressuring movement. It means the part that connects to the hose separates from the mask and falls out... It is such a pity to loose a $130 mask for a ring that seems it must cost less than $1 to make...
Is there a fix for the ring, either a repair or a replacement ring?
(p.s. whole-mask replacement is a separate DME issue from this topic, I am only writing here about fixing the mask and keeping it)
Repair for broken ring on Philips Comfort 2 Full mask ?
Re: Repair for broken ring on Philips Comfort 2 Full mask ?
Not clear on the part as it has been a while since I have used this mask. In the past, I had a problem with the bridge breaking. I sent a note to Respironics saying that I thought it was odd that the part broke and they actually sent me two replacement bridges. Saved having to get a new mask. I was a impressed with their response.
Current Settings PS 4.0 over 10.6-18.0 (cmH2O) - Resmed S9 VPAP Auto w/h5i Humidifier - Quattro Air FFM
TNET Sleep Resource Pages - CPAP Machine Database
Put your equip in your Signature - SleepyHead v1.0.0-beta-1
Kevin... alias Krelvin
TNET Sleep Resource Pages - CPAP Machine Database
Put your equip in your Signature - SleepyHead v1.0.0-beta-1
Kevin... alias Krelvin
- chunkyfrog
- Posts: 34394
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Re: Repair for broken ring on Philips Comfort 2 Full mask ?
Great idea to call Philips!
http://www.healthcare.philips.com/main/ ... ronics.wpd
If it would help, our forum hosts sell the whole mask for a very reasonable price.
https://www.cpap.com/productpage/comfor ... dgear.html
http://www.healthcare.philips.com/main/ ... ronics.wpd
If it would help, our forum hosts sell the whole mask for a very reasonable price.
https://www.cpap.com/productpage/comfor ... dgear.html
_________________
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Airsense 10 Autoset for Her |
Re: Repair for broken ring on Philips Comfort 2 Full mask ?
Sounds great! please give me the address you sent it to?Krelvin wrote: I sent a note to Respironics saying that I thought it was odd that the part broke and they actually sent me two replacement bridges. Saved having to get a new mask. I was a impressed with their response.
_________________
Machine: Philips Respironics DreamStation BiPAP AutoSV (ASV) Machine + Heated Humidifier |
Mask: Wisp Nasal CPAP Mask with Headgear - Fit Pack |
Humidifier: DreamStation Heated Humidifier |
PR Dreamstation BiPap ASV, WISP nasal mask with magnets
Re: Repair for broken ring on Philips Comfort 2 Full mask ?
Nice to know that price! Right now I'm using a spare, but if that one breaks before my insurance allows a new one I guess I'll have to buy a new one... unless I get a reply from Philips.chunkyfrog wrote:Great idea to call Philips!
http://www.healthcare.philips.com/main/ ... ronics.wpd
If it would help, our forum hosts sell the whole mask for a very reasonable price.
https://www.cpap.com/productpage/comfor ... dgear.html
btw please review your Philips link, it is broken, or please list the phone # where they will attend to customers?
In past calls I tried to make to Philips, they referred me back to my DME, did not want to deal with a patient.
(As for my DME, they warranty a mask only for 30 days, while the mask manual itself, says Philips warranties it for 90 days)
_________________
Machine: Philips Respironics DreamStation BiPAP AutoSV (ASV) Machine + Heated Humidifier |
Mask: Wisp Nasal CPAP Mask with Headgear - Fit Pack |
Humidifier: DreamStation Heated Humidifier |
PR Dreamstation BiPap ASV, WISP nasal mask with magnets
Re: Repair for broken ring on Philips Comfort 2 Full mask ?
Was a number of years ago, but I am fairly certain I contacted them via their website that had a feedback form. I took a quick look but didn't find such a link now but didn't have a lot of time to look. Will look again tomorrow.4betterO2 wrote:Sounds great! please give me the address you sent it to?Krelvin wrote: I sent a note to Respironics saying that I thought it was odd that the part broke and they actually sent me two replacement bridges. Saved having to get a new mask. I was a impressed with their response.
Current Settings PS 4.0 over 10.6-18.0 (cmH2O) - Resmed S9 VPAP Auto w/h5i Humidifier - Quattro Air FFM
TNET Sleep Resource Pages - CPAP Machine Database
Put your equip in your Signature - SleepyHead v1.0.0-beta-1
Kevin... alias Krelvin
TNET Sleep Resource Pages - CPAP Machine Database
Put your equip in your Signature - SleepyHead v1.0.0-beta-1
Kevin... alias Krelvin