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Defective machine?

Posted: Tue Nov 30, 2010 4:07 pm
by jbenenson
I have had my S9 Autoset for about a month and have experimented with different settings (thanks to this forum for how-to). I have found that regardless of what I do to change the SmartStart feature it remains grayed out. Have you other S9 Autoset owners been able to adjust it or is it inoperable in your machine too? If I have a defective machine I have only 23 months remaining to get a new one under warranty.

Re: Defective machine?

Posted: Tue Nov 30, 2010 6:42 pm
by Janknitz
Is the option turned off in the clinician's menu? Do you have access to the clinician's menu???

Re: Defective machine?

Posted: Tue Nov 30, 2010 6:51 pm
by BanjoPaterson
Hi - this happened to me too...

I bet you have a full face mask or the mask selection is full face. The smartstart doesn't happen with a full face mask, only nasal or pillows (for whatever reason).

Re: Defective machine?

Posted: Tue Nov 30, 2010 6:54 pm
by jbenenson
Thanks for your replies. I have the Clinician's Manual (that I downloaded from here) but I couldn't find anything relating to SmartStart and full face masks. I guess I'll have my S9 for a while.

Re: Defective machine?

Posted: Tue Nov 30, 2010 8:24 pm
by sleepnationtv
The smart start will only work with nasal and pillows masks. If you have a fullface mask you can still set the mask type as nasal and the smart start should work. go into the clinical menu under the options tab and turn it on.

Good luck,