FRUSTRATIONS with the DME

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
jkruer01
Posts: 15
Joined: Sun Jun 12, 2005 6:46 am
Location: Louisville, KY

FRUSTRATIONS with the DME

Post by jkruer01 » Thu Oct 20, 2005 5:49 am

I went in for my first sleep study back in April and they scheduled me for a day study the following day just to be safe. Well, I ended up not staying for the day study because they found I had sleep apnea. I got hooked up with a CPAP @ 14psi and used that for several months. I still didn't feel much better so I went back to the doctor. He bumped my pressure up to 17psi and said if after a couple months I still don't feel better then to call and schedule another sleep study.

Last week I still wasn't feeling any better so I called and scheduled a sleep study. I asked them if I needed to schedule a day study for the following day just to be safe because that is what I originally scheduled and they said no. Monday they called and left a message saying I needed to call to confirm I would be there on Wed night because they thought they might have scheduled the wrong patient. I called Monday and confirmed my appt. Then Tuesday they called back and said if I will not be able to make it to call them. I was going to make it so I never called them.

I show up @ 7:15pm Wed night. They ask my name and take me to my room. THen about 15 minutes later they say they need to confirm my birthdate because they might have pulled the wrong patient chart (even though they already had my name and surely that is on the patient chart!). I gave them my birthdate and the girl sounded confused and said ok we have the right chart.

Then an hour later they come in the room and say "Why are you here?". I tell them everything that has happened and then she says "oh ok" in a confused tone of voice.

Then, 20 minutes later she comes back in the room and says ok we found out where the confusion is and blames everything on me! She says we tried calling you several times to say you had to stay the next day but you never called us back! I said first of all you called Monday and wanted me to confirm I would be here. I called back and no one said anything to me about it! Second you called Tuesday and said if I wouldn't be able to make it to let you know. No one ever said anything about having to stay the next day! I already had something scheduled for today so I couldn't do the study.

Bottom line is they screwed up and then made me waste an evening sitting in their little room and then blamed it all on me!!!!!!! I am so mad at them right now!

Sorry for the rant, I just had to get this off my chest. For a place being filled with so many educated people they are all awfully STUPID!