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General Discussion on any topic relating to CPAP and/or Sleep Apnea.
RobertJDaly
 

CPAP 'service required'

Postby RobertJDaly on Tue Sep 29, 2009 3:34 pm

I have a problem with my CPAP machine, maybe you can help?
It's Remstar Auto M series with A flex. Model no. 1051157
Working perfect until last night. I woke up to find it blowing air but at a much reduced rate.
Turned it off and went back to sleep. When I turned it on this morning it makes two short bleeps five times and then gives me the message 'service required' on the dispay.
I did notice quite a bit of water in the CPAP hose. Any ideas?

Regards

Robert

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Julie
 
Posts: 8143
Joined: Tue Feb 28, 2006 12:58 pm
Location: Canada
Gender: Female

Re: CPAP 'service required'

Postby Julie on Tue Sep 29, 2009 4:52 pm

Call the dealer, and they'll probably exchange it. It's not something we play with on our own (unless we're serious and knowledgable experts playing with old unneeded machines.

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Wulfman
 
Posts: 12345
Joined: Thu Jul 07, 2005 3:43 pm
Location: N.W. Wyoming
Gender: Male

Re: CPAP 'service required'

Postby Wulfman on Tue Sep 29, 2009 5:50 pm

Too bad you're not a member of the forum. We could send you the Provider's manual for the machine, which has all of this information......and more.
However, this is from that manual concerning the Device Alerts which may apply to your situation.

Den


5.1 Device Alerts
The device provides two alert levels, high and medium priority.
• High Priority – These alerts require immediate operator response. The alert signal consists
of a high priority sound, which is a continuous two-beep pattern (indicated in the following
table as: • • • •). Additionally, the backlights on the buttons provide a high priority
flashing pattern consisting of a continuous, bright-to-off, two-flash pattern (indicated in the
following table as: ◊◊ ◊◊ ◊◊).
• Medium Priority – These alerts require prompt operator response. The alert signal consists of
a medium priority sound, which is a continuous one-beep pattern (indicated in the following
table as: • •). Additionally, the backlights on the buttons provide a medium priority
flashing pattern consisting of a continuous, bright-to-dim, one-flash pattern (indicated in the
following table as: ◊ ◊ ◊).

.

Alert:
System Error

Audible Indicator:
• • • •

Visual Indicator:
Backlights: ◊◊ ◊◊ ◊◊

Screen displays the following symbol, indicating that service is required. (triangle with exclamation mark)

Device Action:
The device enters the “Safe state” in which the device power remains on, but the airflow is disabled.

Possible Cause:
Device failure

Patient Action:
Press any of the display screen buttons to silence the alert. Remove the power supply cord from the device to remove power. Plug the cord back into the device’s power inlet to restore power. If the alert continues to occur, contact your home care provider.

Provider Action:
If you have another power supply available, try changing the power supply and reapplying power to the device. If this resolves the problem, send the defective power supply to an authorized service representative or Respironics for service.

If trying another power supply does not correct the problem, or if you do not have a spare power supply, send the device and power supply to Respironics or an authorized service center for service. Please have the serial number ready when you call.


.
(4) REMstar Autos w/C-Flex & (6) Pro 2 CPAPs w/C-Flex - Pressure Setting=12 cm (straight CPAP)
"Passover" Humidification - ResMed Ultra Mirage FF - Encore Pro w/Card Reader & MyEncore software - Chiroflow pillow
User since 05/14/05

Terminator
 
Posts: 49
Joined: Tue Jul 07, 2009 7:02 pm
Gender: None specified

Re: CPAP 'service required'

Postby Terminator on Tue Sep 29, 2009 6:35 pm

Have you cleaned the filters lately?

T
The old six shooter was as popular as the cellphone in its time and just as annoying when it went off in the theater!

Sharon John
 

Re: CPAP 'service required'

Postby Sharon John on Tue May 01, 2012 12:11 am

I have REMstar Auto M-series A- Flex machine which i had purchased in 2008 but now it is not working properly... as the three lights on the machine are only blinking and then machine is not working.... so i want to know the nearby service station of dis machine.... so help me... u can send me message about the details on my email address......

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Gerryk
 
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Location: Chicago suburbs
Gender: Male

Re: CPAP 'service required'

Postby Gerryk on Tue May 01, 2012 6:46 am

No one can email you because you are not a member of the forum and you did not list your email address. As far as a repair center, I do not know of any that you would deal with, it has to go through your DME. Contact the place you got the machine from and let them look at it and send it in for an estimate on repairs.

_________________
Mask: Mirage Quattro™ Full Face CPAP Mask with Headgear
Humidifier: PR System One Heated Humidifier
Additional Comments: BiPap auto at 5/14

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(Wulfman...)
 

Re: CPAP 'service required'

Postby Guest on Tue May 01, 2012 9:46 am

Sharon John wrote:I have REMstar Auto M-series A- Flex machine which i had purchased in 2008 but now it is not working properly... as the three lights on the machine are only blinking and then machine is not working.... so i want to know the nearby service station of dis machine.... so help me... u can send me message about the details on my email address......


Go to the website "acbio (dot) com"

They're a factory-authorized service facility.

.


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