My 13 months are up in August. Then I will own my machine, and be free to go with another DME for supplies if I feel the need. I look forward to that freedom even if I don't have to use it.
Since North Atlantic's relationship with my sleep doc is so important to North Atlantic, I am (now) getting "special" treatment (which actually pisses me off -- what about all the rest of the CPAP patients who didn't voice complaints to my doc and become VIPs?!?!?!?!?)
I know they have made some internal changes since I started....don't really know if it translates into better service since, as I said, I don't ask for much, and don't deal with general staff.
Having equip delivered was great.....having some settings wrong (admittedly settings other than pressure) was not good....not getting timely calls back, not being followed up in the first day, days, week of treatment was not cool. Not receiving necessary requested financial paperwork, then getting excuses (over 3 weeks and all I needed was the costs and timeframes for Medicare reimbursement schedule so I could prove my expected co-pays for the next 12 months.) Being told hogwash rather than "I don't know, I will research and get back to you...." ==== again, not cool, and about the worst thing a person or organization can do to me. Don't pretend you know when you don't; pay attention to detail when that detail is part of your job AND has an impact on my therapy, even if you don't consider the clock on my ResMed or the mask setting on my ResMed as being important settings to set accurately......... yeesh, ever hear of a check list so nothing is overlooked on a hectic day...? Without CPAPTalk, I would not have known to how to go in and review (and change) those settings so they were correct!!!!
Are they better than other DMEs...? I have no personal experience to say......
Do I like them? As long as I don't have to waste much energy on interacting with them, I can live with it. I think they are decent people; I don't blindly trust anything they say or do, and that is a situation they amply caused on several levels of the organization close to a year ago.
Hopefully, things are different now.........you new customers will have to assess that.....