Encore Pro Headache

I know that many people here use Encore Pro. I've been using Encore Viewer.

Just got a new computer (many thanks to my technician!) and installed Encore Pro on it -- I wanted to have a composite of all my data instead of the individual cards.

I had read my card via Encore Viewer, and it was fine. I made a copy of the data with the utility from MyCPAP.org. Then I asked Encore Pro to read the card... and it said the card was corrupt.

My Bipap shrieked and whistled when I reinserted the card -- Error 307? (I was too sleepy to write it down.)

When I tried to read the card with Encore Viewer after Encore Pro had been at it, it said the card had no data on it.

I formatted the card with the MyCPAP utility and restored the data to it.

Encore Viewer says it's there.

But if I insert it into Encore Pro, it says the card is corrupt, And then it is.

Anyone have any ideas as to what the <bleep> I may have set wrong on Encore Pro? I did check it to be sure it wasn't set to erase the card.

Kiralynx,

Encore Pro allows you to format the card plus set a prescription on it. I would use Encore Pro before using any other software as I am sure Respironics format the card their own way.

I have had corrupt data when using a card in one model then trying that same card in a much later model.
My approach has always been to then format it using Encore Pro & then add a prescription to show I can get it to set the machine ok.

Good luck.

DSM

Doug,

Well, as you may recall from a couple of my earlier threads, my old computer had an issue with the USB ports and I could not get the card reader or Encore Viewer to work on it. Encore Pro would not install on my laptop, but Encore Viewer would.

My new computer has functional USB ports... lots of them! <g> Encore Pro has installed on it.

I am using the same card reader with both computers. I have made sure I have plugged it into the same USB port on each respective computer each time.

Do you mean that a card, formatted by Respironics, cannot be read by two programs, both of which are Respironics products? Encore Viewer is stated as having no writing capabilities. So how could it possibly have modified a Respironics formatted card, written to by a Respironics Bipap Auto SV, in such a way that Encore Pro could not read it?

Are you saying that that I should take the card with my data, save the data, then format it in Encore Pro, then put the data back on it to complete the week?

What operating system does your new computer have on it?
What drivers did you install with the EP 1.8?
If it's Vista, there are specific Vista drivers on the 1.8 CD in the "\Smart Card Readers\Vista Drivers" location.

Also, make sure the software is looking for a USB reader. I'm not sure what the default is in 1.8.


Den

I am not sure on your problem but I have been formatting my card with the mycpap utility for some time (every week)and have not had any problems. There have been several post lately that the utility downloads are not working correctly. I have been running Encore Pro for a couple of years with no problems. I have a copy of Viewer comming just to see how it works. Someone posted that they can co-exist on the same computer so I am going to try.

You might try formatting with Pro just because of the reported problems with mycpap utility but it sounds like it is working correctly.

Maybe someone with more experence with problem solving Encore Pro will jump in and see something I am missing.

Jerry

Wulfman wrote:What operating system does your new computer have on it?
What drivers did you install with the EP 1.8?
If it's Vista, there are specific Vista drivers on the 1.8 CD in the "\Smart Card Readers\Vista Drivers" location.

Also, make sure the software is looking for a USB reader. I'm not sure what the default is in 1.8.

Sorry, I should have specified that. It's Windows XP Pro. It does have Service Pack 3, and I think I remember reading on here that there could be problems with Service Pack 3 and Encore Pro. Machine is an AMD 64 x 2, 2.4 ghz, with 4 gig RAM.

I'm not sure which drivers were installed as my tech did the installation. How do I verify which ones?

How does one look for a USB drive in Encore Pro? It obviously found it, because the light went from red to green to red before Encore Pro claimed the disk was corrupted.

6PtStar wrote:I am not sure on your problem but I have been formatting my card with the mycpap utility for some time (every week)and have not had any problems. There have been several post lately that the utility downloads are not working correctly. I have been running Encore Pro for a couple of years with no problems. I have a copy of Viewer comming just to see how it works. Someone posted that they can co-exist on the same computer so I am going to try.

You might try formatting with Pro just because of the reported problems with mycpap utility but it sounds like it is working correctly.

Maybe someone with more experience with problem solving Encore Pro will jump in and see something I am missing.

Jerry,

Well, as I said, I had no problem between the MyCPAP utility and Encore Viewer. And I have finally been able to add a PDF program to the laptop along with MyCPAP so I can save data which is readable without one of the Encores.

I'm just bewildered as to how Encore Pro, which is supposed to read the same cards, would corrupt the card so it was unreadable, either by itself or its younger brother, Viewer.

(Of course, my poor laptop, which had net access for all of 48 hours, is back to its solitary existence... my ISP changed something, and the new Linksys splitter no longer works. Internet works fine with one computer plugged in. I'll have to ask my tech if he has any idea why. Oh well, I got the virus software updated, got My CPAP and a pdf printer loaded to it, so that's a plus. And I should now be able to transfer data between the two with a sneakernet thumb drive.)

If it's a 64 bit machine (processor), THAT may be your problem. All this stuff works fine on 32 bit processors and operating systems, but not 64's.

If it ain't one durned thing, it's another.

Den

And, yeah, that's what I've read about Service Pack 3, too. I've avoided it like the plague.....just because I've read enough horror stories.

Den

KIRA - first off, you shouldn't have EncorePro and it's illegal for you to have it (read the software regs). You should use Encore Viewer.

Guest wrote:KIRA - first off, you shouldn't have EncorePro and it's illegal for you to have it (read the software regs). You should use Encore Viewer.

She's already got Viewer.

Illegal?????? There you go again......
It wasn't "illegal" while every online vendor was selling it......only after Respironics strong-armed the vendors to restrict the sales of it.

Den

Wulfman wrote:If it's a 64 bit machine (processor), THAT may be your problem. All this stuff works fine on 32 bit processors and operating systems, but not 64's.

If it ain't one durned thing, it's another.

"Just one dam thing after another," said the Beaver....

I'll have to ask my tech about that, too.... Milwaukee is too darned far from N'Awlins. I know that I'm not actually able to access all of the physical memory on board this thing because I'm not running a 64 bit operating system. So that shouldn't be the issue.

Kira - yeeeesh, change your profile pic. It looks like someone farted in the room.

Kiralynx wrote:

Wulfman wrote:If it's a 64 bit machine (processor), THAT may be your problem. All this stuff works fine on 32 bit processors and operating systems, but not 64's.

If it ain't one durned thing, it's another.

"Just one dam thing after another," said the Beaver....

I'll have to ask my tech about that, too.... Milwaukee is too darned far from N'Awlins. I know that I'm not actually able to access all of the physical memory on board this thing because I'm not running a 64 bit operating system. So that shouldn't be the issue.

You're probably right. I got to thinking about it after I posted that. It's just hard to pinpoint the actual cause when there are a number of possibilities and/or combinations. But, I still wouldn't rule out the Service Pack 3......just yet.

Hopefully, someone who's running it with Service Pack 3 will jump in and let us know.


Den

Yes, but if patients look at their own data, it's just another nail in the coffin of needless visits to the RT to get settings changed. That's why it should be illegal to have the software, from our guest RT's perspective.