Computer Upgrade ResScan no longer works

Dennisla · Post by **Dennisla** » Sun Jul 19, 2009 10:36 am

Argh, ( FYI - that's pirate speak )
How many had to deal with this? ResScan Version 3.5 Software not working on the new computer?
-Dennis

jdm2857 · Post by **jdm2857** » Sun Jul 19, 2009 10:55 am

How about a few more details, like old OS, new OS?

What is the software doing or not doing?

Dennisla · Post by **Dennisla** » Sun Jul 19, 2009 11:05 am

jdm2857 wrote:How about a few more details, like old OS, new OS?

What is the software doing or not doing?

Oh sorry,
I know the 3.5 software is not compatible because of the upgrade.
I just wont install.
The new computer is a Pentium Quad CPU running Vista.
But after dumping all the cash into getting the computer up and running.
Just a little frustrating, that now I've got buy new Software all over again.

-Dennis

dsm · Post by **dsm** » Sun Jul 19, 2009 9:13 pm

Dennisla wrote:
jdm2857 wrote:How about a few more details, like old OS, new OS?

What is the software doing or not doing?

Oh sorry,
I know the 3.5 software is not compatible because of the upgrade.
I just wont install.
The new computer is a Pentium Quad CPU running Vista.
But after dumping all the cash into getting the computer up and running.
Just a little frustrating, that now I've got buy new Software all over again.

-Denins

Vista has issues with some software & is known to break it & 3.5 has been discussed before. I think you need to go to 3.7 of ResScan to get it working on Vista. If you have 3.5, I would expect such an upgrade to be a freebie. Call Resmed & ask them. Gotta be worth a try.

Cheers

DSM

hobbs · Post by **hobbs** » Sun Jul 19, 2009 9:52 pm

Did you try a full uninstall and a clean install? My 3.5 plays well with Vista.

dsm · Post by **dsm** » Sun Jul 19, 2009 10:22 pm

hobbs wrote:Did you try a full uninstall and a clean install? My 3.5 plays well with Vista.

Did you install as administrator ? - maybe that is one of the gotchas (but I was sure past threads said 3.5 had problems on Vista - Slinky may remember)

Cheers

DSM

Goofproof · Post by **Goofproof** » Sun Jul 19, 2009 11:21 pm

Odd's are you computer has Vista 64 bit installed ResScan is a 32 bit program. Jim

billbolton · Post by **billbolton** » Mon Jul 20, 2009 5:01 am

Goofproof wrote:Odd's are you computer has Vista 64 bit installed ResScan is a 32 bit program.

Both Rescan 3.5 and Rescan 3.7 work fine for me with both Vista x86 and Vista x64.

Cheers,

Bill

Dennisla · Post by **Dennisla** » Mon Jul 20, 2009 6:55 am

Got the 3.7 upgrade. That did the trick.
3.5 I had just would not install.
It would come up with a dialog saying it was for windows 2000, XP, NT 4.0 and maybe something else. But not vista.
Anyway, thanks for the help.
I am all set now to make up my reports for my Doc visit this Thursday.

All the Best
-Dennis

dsm · Post by **dsm** » Mon Jul 20, 2009 5:02 pm

Dennisla wrote:Got the 3.7 upgrade. That did the trick.
3.5 I had just would not install.
It would come up with a dialog saying it was for windows 2000, XP, NT 4.0 and maybe something else. But not vista.
Anyway, thanks for the help.
I am all set now to make up my reports for my Doc visit this Thursday.

All the Best
-Dennis

Glad it all worked out

I can see that some others appear to be lucky with their installs but your experience confirmed what I had come accross.

Cheers

DSM

Computer Upgrade ResScan no longer works

Computer Upgrade ResScan no longer works

Re: Computer Upgrade ResScan no longer works

Re: Computer Upgrade ResScan no longer works

Re: Computer Upgrade ResScan no longer works

Re: Computer Upgrade ResScan no longer works

Re: Computer Upgrade ResScan no longer works

Re: Computer Upgrade ResScan no longer works

Re: Computer Upgrade ResScan no longer works

Re: Computer Upgrade ResScan no longer works

Re: Computer Upgrade ResScan no longer works

Machine	Mask

Additional Comments: Airmini, Medistrom Pilot 24, CMS 60C Pulse Oximeter, ResScan 6

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