Getting a second (or subsequent) CPAP machine

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D.H.
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Getting a second (or subsequent) CPAP machine

Post by D.H. » Wed Aug 09, 2017 7:33 pm

To everybody getting a replacement CPAP machine.

If your old one works (even somewhat) please keep it and run it every so often. If your new one breaks, you will have the old one to fall back on until it can be replaced or repaired. Ditto if you should happen to "inherit" a CPAP from a deceased person.

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Holden4th
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Re: Getting a second (or subsequent) CPAP machine

Post by Holden4th » Thu Aug 10, 2017 2:06 am

I've done this recently because I wanted a back up for peace of mind.

I got a PR760 BiPAP auto 'gently used' from Secondwind that miraculously had zero hours on it. I still have my PR560 CPAP with less than 1000 hours on it I would suspect. While the BiPAP is starting to give really good results, the 560 will still treat my apnea. This means that I have a backup machine if my BiPAP fails and also have a machine in the bag already set up for traveling with the 560. I go to Perth in about 5 weeks time and will leave thje BiPAP on my side table and sling my 560 into my checked luggage without the humidifier.

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Goofproof
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Re: Getting a second (or subsequent) CPAP machine

Post by Goofproof » Thu Aug 10, 2017 10:38 am

Holden4th wrote:I've done this recently because I wanted a back up for peace of mind.

I got a PR760 BiPAP auto 'gently used' from Secondwind that miraculously had zero hours on it. I still have my PR560 CPAP with less than 1000 hours on it I would suspect. While the BiPAP is starting to give really good results, the 560 will still treat my apnea. This means that I have a backup machine if my BiPAP fails and also have a machine in the bag already set up for traveling with the 560. I go to Perth in about 5 weeks time and will leave thje BiPAP on my side table and sling my 560 into my checked luggage without the humidifier.
Buying from a company that checks and repairs XPAP, if they upgrade the firmware or recalibrate the unit, they can reset the machine hours to zero, making it appear to be unused. Jim
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Pugsy
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Re: Getting a second (or subsequent) CPAP machine

Post by Pugsy » Thu Aug 10, 2017 10:55 am

Goofproof wrote:Buying from a company that checks and repairs XPAP, if they upgrade the firmware or recalibrate the unit, they can reset the machine hours to zero, making it appear to be unused
I don't think secondwind does any repairs at all. They buy and resell used machines and they probably by overstock from maybe some DMEs or the manufacturers. That's how they come up with "new open box" specials.
There would be no need to roll back the hours to 0...they openly sell used low hour units.
Holden got the "used" price for his machine and not the "new open box" price...they do charge more for open box units.

He paid the lower "used" price for a machine with 0 hours on it...nothing to complain about there. Maybe they were out of "used" and just pulled a new open box machine off the shelf. Maybe someone just accidentally picked up the wrong box.

I know the owner and I just don't see him doing any odometer roll backs.
All they do in terms of service is the usual cleaning and verification that the pressures are where they are supposed to be. Probably use a manometer.

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RicaLynn
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Re: Getting a second (or subsequent) CPAP machine

Post by RicaLynn » Thu Aug 10, 2017 11:07 am

Thank you for the gentle reminder, D.H. I have one of each -- my father's PR System One was nearly new when he unexpectedly passed 2 years ago, so I kept the machine knowing I would eventually need a backup. I lucked into a complete S9 AutoSet for Her online for $50 so I snagged it after verifying it had <750 run hrs. But I haven't started either of them in quite some time. Might be a good idea to blow the dust off of them...

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chunkyfrog
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Re: Getting a second (or subsequent) CPAP machine

Post by chunkyfrog » Thu Aug 10, 2017 11:13 am

Thank you for the bug! (yum)
I will fire up my Intellipap shortly.

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Goofproof
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Re: Getting a second (or subsequent) CPAP machine

Post by Goofproof » Thu Aug 10, 2017 12:30 pm

Pugsy wrote:
Goofproof wrote:Buying from a company that checks and repairs XPAP, if they upgrade the firmware or recalibrate the unit, they can reset the machine hours to zero, making it appear to be unused
I don't think secondwind does any repairs at all. They buy and resell used machines and they probably by overstock from maybe some DMEs or the manufacturers. That's how they come up with "new open box" specials.
There would be no need to roll back the hours to 0...they openly sell used low hour units.
Holden got the "used" price for his machine and not the "new open box" price...they do charge more for open box units.

He paid the lower "used" price for a machine with 0 hours on it...nothing to complain about there. Maybe they were out of "used" and just pulled a new open box machine off the shelf. Maybe someone just accidentally picked up the wrong box.

I know the owner and I just don't see him doing any odometer roll backs.
All they do in terms of service is the usual cleaning and verification that the pressures are where they are supposed to be. Probably use a manometer.
I never said say Secondwind turned back the odometer, just stated the facts some companies do, as it's part of the repair process, also if a company buys from a source other than the manufacturer, the source has control of what they do.. Most NEW XPAPS have hours on them, some are run in, and checked. I got a new APAP from our host, even it had a few hours on it, it wasn't zero, but it's still new. I too think Secondwind can be trusted, suppliers not so much. Jim

Even having a third machine in the wind is a good idea, Murphy may have a sick friend.
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Holden4th
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Re: Getting a second (or subsequent) CPAP machine

Post by Holden4th » Fri Aug 11, 2017 2:34 am

As Pugsy said, I probably got lucky. The other possibility is that as there is a small cosmetic mark on the machine it wasn't considered to bee good enough to sell as new.

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Re: Getting a second (or subsequent) CPAP machine

Post by zoocrewphoto » Fri Aug 11, 2017 4:01 am

I use my backup machine as my travel machine. I average a weekend a month out of town, so it gets some usage. Plus, it is already packed and ready to go while the home machine is already set up and ready when I get home from a trip.

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Re: Getting a second (or subsequent) CPAP machine

Post by JDS74 » Fri Aug 11, 2017 5:22 am

When I had machines sent to get the firmware upgraded, they retained the actual blower hours.

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D.H.
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Re: Getting a second (or subsequent) CPAP machine

Post by D.H. » Fri Aug 11, 2017 8:04 am

Goofproof wrote:
Holden4th wrote:I've done this recently because I wanted a back up for peace of mind.

I got a PR760 BiPAP auto 'gently used' from Secondwind that miraculously had zero hours on it. I still have my PR560 CPAP with less than 1000 hours on it I would suspect. While the BiPAP is starting to give really good results, the 560 will still treat my apnea. This means that I have a backup machine if my BiPAP fails and also have a machine in the bag already set up for traveling with the 560. I go to Perth in about 5 weeks time and will leave thje BiPAP on my side table and sling my 560 into my checked luggage without the humidifier.
Buying from a company that checks and repairs XPAP, if they upgrade the firmware or recalibrate the unit, they can reset the machine hours to zero, making it appear to be unused. Jim

This ought to be just as illegal as re-setting a car odometer!

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Pugsy
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Re: Getting a second (or subsequent) CPAP machine

Post by Pugsy » Fri Aug 11, 2017 8:22 am

D.H. wrote:
This ought to be just as illegal as re-setting a car odometer!
I doubt it is a very common practice at all.
DMEs don't do it because they don't have a repair person and to change the hours requires pretty much a factory level software change and reset.
Special software is needed and that costs money and there is simply no need for DMEs to go to all that expense and trouble for maybe 1 machine a month if that.
Places like acbio.com that repair these machines don't change the odometer even with software upgrades. The machines they do refurbish and sell are not the bulk of their business and they clearly advise hours of use. I am not even sure if they have the capability to reset machine hours.

My understanding is that rolling back the odometer takes factory level stuff. Not sure exactly what all is needed though.

This is one of those things that I think we as end users just have to trust where we get our equipment as best we can and not spend time worrying about it because we just have no way to know for sure. We don't know what Respironics does with machines returned under warranty for whatever reason.

I would trust my DME though...no way do those yahoos have someone on staff with the technical knowledge to repair or reset mileage on a machine.
They barely can pay enough to keep a RT on staff.

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Last edited by Pugsy on Fri Aug 11, 2017 8:43 am, edited 1 time in total.
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chunkyfrog
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Re: Getting a second (or subsequent) CPAP machine

Post by chunkyfrog » Fri Aug 11, 2017 8:33 am

Good point, Pugsy!
Even hackers need an economic reason to roll the counter back.
Cpaps are not as plentiful as vehicles or phones, and relatively few make it to the gray market.

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Re: Getting a second (or subsequent) CPAP machine

Post by SewTired » Fri Aug 11, 2017 10:18 am

Goofproof wrote:
Buying from a company that checks and repairs XPAP, if they upgrade the firmware or recalibrate the unit, they can reset the machine hours to zero, making it appear to be unused. Jim
Goof, if you know of a supplier who has done this in the last 5 years, then please post that info instead of leading innuendos. Secondwind, Acbio and Advans have absolutely no reason to reset anything (Secondwind just cleans and tests. I don't think they even replace seals).

Having a backup is great. Having a backup that is the same model as you normally use is even better (most times) because you don't have to have extra supplies. You just use the same supplies. I had an S9 for awhile and then came across a great deal on a Airsense for Her - bought that and sold the S9 to a local guy.

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Re: Getting a second (or subsequent) CPAP machine

Post by Goofproof » Fri Aug 11, 2017 11:36 am

chunkyfrog wrote:Good point, Pugsy!
Even hackers need an economic reason to roll the counter back.
Cpaps are not as plentiful as vehicles or phones, and relatively few make it to the gray market.
Maybe when Resmed comes out with that new model of a brick priced at $ 28,540.99. Being the latest and greatest (as they all are when the new products come out, or just because they are new) Maybe turning back the odometer will be more common. Jim
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