Much Aloha for all the replys. I just contacted ResMed (or tried to) and the only response I got was to take the issues back up with my DME. The guy did manage to tell me that ResMed would never send out a unit with anything but (0) zero Run Hours on it because it is against the law and I believe them. They also told me that they don't ever deal with the patients at all except for repairs etc. Curiously, when I requested a copy of the A10 shipping date they sent the unit to my DME, according to the unit serial number, ResMed could not give that information out to the patient even though I am the person who bought it. I think if my doctor asked for this information perhaps I would get it.
So the extra hours on my A10 had to come from the DME using the machine prior to my getting it. The tech at my DME has already admitted that he only set my IPAP and EPAP settings and that is all he did.
The other problems I have with this machine are 1) The screen stays so dim at night it can't be read and I cannot adjust the brightness; 2) Even when the lights come on to check the settings in the middle of the night, it takes 2-3 minutes for the screen to brighten up; 3) This A10 seems to have a problem with humidity settings and I have tried everything so it is unuseable to me as is; and 4) My main complaint here is that I got an A10 that was clearly used; however we paid for a Brand New A10 unit by credit card. We have kept all the proof of screenshots of the A10 showing the descripancy between Run Hrs and Use Hrs over the last couple of weeks.
My DME has flat out told us that all sales are final period (even though the only receipt we have doesn't mention any about the sales being final) and they cannot help us at all. This is unacceptabe to us.
I have years if experience with my Resmed S9 VPAP Auto, which I switched back to using and have 0 issues with this machine.
Bottom line, since we haven't gotten any satisfactory response from our DME, we have issued a dispute with my credit card company against this DME and are demanding that they accept a return of this unit and give us a full refund. Please remember that It is definitely not about the money but the fact that we were lied to by our DME and we will not stand for this. Also, which should not be a surprise to anyone, we don't want to deal with this DME ever again.
Thanks and Aloha to all that replied
To those who interested, especially Pugsy, will try to keep you updated on our progress as it may help other users.