Newbie - how to get DME to call?
Newbie - how to get DME to call?
Hello everyone,
I am a newbie. Have been diagnosed with severe OSA since the middle of July based on an at home sleep study.
Had a titration scheduled for two weeks ago that was cancelled by my insurance company in favor of obtaining an APAP machine.
I have had my sleep study results and doctor order into the DME (Lincare in Chantilly, VA) for two weeks.
When I call they tell me that it is in processing and will take a few days.
Suggestions for how I can get my appointment and get my machine?
TIA!
UMTerp
I am a newbie. Have been diagnosed with severe OSA since the middle of July based on an at home sleep study.
Had a titration scheduled for two weeks ago that was cancelled by my insurance company in favor of obtaining an APAP machine.
I have had my sleep study results and doctor order into the DME (Lincare in Chantilly, VA) for two weeks.
When I call they tell me that it is in processing and will take a few days.
Suggestions for how I can get my appointment and get my machine?
TIA!
UMTerp
- grayghost4
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Re: Newbie - how to get DME to call?
Get a copy of the sleep study and prescription and dr.s notes. Then check with insurance company as to other DME that they work with and call several .
If you're not part of the solution you're just scumming up the bottom of the beaker!
Get the Clinicians manual here : http://apneaboard.com/adjust-cpap-press ... tup-manual
Get the Clinicians manual here : http://apneaboard.com/adjust-cpap-press ... tup-manual
- chunkyfrog
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Re: Newbie - how to get DME to call?
Call your insurance company, tell them how long it is taking,
and that you are concerned about harm to your health as a result.
Demand to speak to supervisors, and tell them you are not feeling well.
and that you are concerned about harm to your health as a result.
Demand to speak to supervisors, and tell them you are not feeling well.
_________________
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Airsense 10 Autoset for Her |
Re: Newbie - how to get DME to call?
Thank you both. I will try both options to see if I can get the ball rolling!
Re: Newbie - how to get DME to call?
I have Lincare, and here's what I did. If you go to http://www.lincare.com , at the bottom of the page on the right, click on "contact us". That takes you to all the info. on how to contact the corporate office in Florida. The CEO name is Kristen Hoefer, phone #727-530-7700. It has a link to email the corporate office.
I'd send them an email with your info. and ask them to intervene with your local office to get your supplies. I would also call the corporate office.
I would then call your local Lincare and inform them you have contacted the corporate office to expedite your order.
I'd send them an email with your info. and ask them to intervene with your local office to get your supplies. I would also call the corporate office.
I would then call your local Lincare and inform them you have contacted the corporate office to expedite your order.
_________________
Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
Additional Comments: CPAP 10 cmH20., User since 1/1/15. |
Re: Newbie - how to get DME to call?
The first thing you need to know is whether you are stuck with that DME or there are others that are "in network" for your insurance. Call your insurance company and find out. If you have other choices, get a copy of your sleep study and your prescription and start calling around to find a DME who cares about your business and is ready to work with you today.
Be sure to read "What you need to know BEFORE you meet your DME" in my blog below BEFORE you talk to any DME. The machines listed on my blog are out of date, and it doesn't address Medicare competitive bidding if you are Medicare, but otherwise the info is useful.
If worse comes to worse and you are stuck with that DME, get a copy of your sleep study and prescription and show up at their store. Come armed with the prior authorization telephone number for your DME. Tell them you are not leaving without the machine you want. Prepare to be brushed off, but stand firm. You have the documentation you need, you know how to contact the insurance company. No excuses from the DME.
Be sure to read "What you need to know BEFORE you meet your DME" in my blog below BEFORE you talk to any DME. The machines listed on my blog are out of date, and it doesn't address Medicare competitive bidding if you are Medicare, but otherwise the info is useful.
If worse comes to worse and you are stuck with that DME, get a copy of your sleep study and prescription and show up at their store. Come armed with the prior authorization telephone number for your DME. Tell them you are not leaving without the machine you want. Prepare to be brushed off, but stand firm. You have the documentation you need, you know how to contact the insurance company. No excuses from the DME.
_________________
Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: DreamWear Nasal CPAP Mask with Headgear |
What you need to know before you meet your DME http://tinyurl.com/2arffqx
Taming the Mirage Quattro http://tinyurl.com/2ft3lh8
Swift FX Fitting Guide http://tinyurl.com/22ur9ts
Don't Pay that Upcharge! http://tinyurl.com/2ck48rm
Taming the Mirage Quattro http://tinyurl.com/2ft3lh8
Swift FX Fitting Guide http://tinyurl.com/22ur9ts
Don't Pay that Upcharge! http://tinyurl.com/2ck48rm
Re: Newbie - how to get DME to call?
Thank you so much everyone! I talked to my insurance and got the contact info for another local DME.
I have an appointment this afternoon!
I also read the article about what to know before going to the DME - great info!
Thank you again!
UMTerp
I have an appointment this afternoon!
I also read the article about what to know before going to the DME - great info!
Thank you again!
UMTerp
Re: Newbie - how to get DME to call?
Thanks to everyone here I got my new machine and used it all night last night!
It's funny that Lincare called me on my cell phone while I was in the office of the new DME - too late!
You folks are the best!
UMTerp
It's funny that Lincare called me on my cell phone while I was in the office of the new DME - too late!
You folks are the best!
UMTerp
Re: Newbie - how to get DME to call?
Did you tell Lincare where you were? That would have been satisfying.UMTerp wrote:...It's funny that Lincare called me on my cell phone while I was in the office of the new DME
_________________
Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
Additional Comments: PAPCap, 3M Microfoam Surgical Tape, PoliGrip Strip, APAP 12.0 - 14.0 cm |
Re: Newbie - how to get DME to call?
No, I didn't answer my cell when Lincare called. They did leave a message on my home phone but I have not called them back and don't plan to.
Re: Newbie - how to get DME to call?
There are other patients. Call them back and tell them that you went with another supplier. That way they stop wasting time on your stuff and move on to another patient who doesn't have the luxury of going to another DME supplier.
_________________
Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Sleepyhead |
Diabetes 2, RLS & bradycardia
Airsense For Her; Settings: range 8-12, Airfit P10 (M)
Airsense For Her; Settings: range 8-12, Airfit P10 (M)
Re: Newbie - how to get DME to call?
They made you wait for their call, now THEY can wait for you to call back.
Not knowing anything about your new DME, there are tons of complaints of Lincare on this board. So they probably did you a favor.
Not knowing anything about your new DME, there are tons of complaints of Lincare on this board. So they probably did you a favor.
_________________
Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: DreamWear Nasal CPAP Mask with Headgear |
What you need to know before you meet your DME http://tinyurl.com/2arffqx
Taming the Mirage Quattro http://tinyurl.com/2ft3lh8
Swift FX Fitting Guide http://tinyurl.com/22ur9ts
Don't Pay that Upcharge! http://tinyurl.com/2ck48rm
Taming the Mirage Quattro http://tinyurl.com/2ft3lh8
Swift FX Fitting Guide http://tinyurl.com/22ur9ts
Don't Pay that Upcharge! http://tinyurl.com/2ck48rm
Re: Newbie - how to get DME to call?
Glad you were able to find someone else. As an aside, I got screwed by doing the exact same thing! Dme 1 obtained authorization from my insurance. I went to dme 2 because they could get me in the same day, however dme 2 was unable to obtain authorization because the authorization was held by dme 1. I got stuck with the bill! If only I would have informed DME 1 that I went somewhere else, I wouldn't be out the complete cost of the cpap because DME 1 could have released the authorization. Give them a call and let them know, even leave a message after hours. Happy Sleeping!