old version sleepyhead - new problem

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
nanwilson
Posts: 3464
Joined: Tue Apr 13, 2010 10:35 am
Location: Southern Alberta

old version sleepyhead - new problem

Post by nanwilson » Thu Oct 23, 2014 11:35 am

Morning
Sleepyhead (old version for windows eight) has decided it no longer wants to download my stats. It is stuck on Oct. 19th and will not download the ensuing days data for me. I can download the data on Encore so its not my sd card that's the problem.... soooo.. must be sleepyhead itself that is mad at me for some reason . Any insights guys & gals... besides using the NEW versions that is. I am not comfortable enough with downloading new versions of stuff, so I kinda shy away from doing that .
Cheers
Nan
Started cpap in 2010.. still at it with great results.

User avatar
Pugsy
Posts: 64026
Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Re: old version sleepyhead - new problem

Post by Pugsy » Thu Oct 23, 2014 12:14 pm

I have to ask but have you tried creating a new user profile and seeing if that works?

You could also try installing the same version again if a new user profile doesn't work...your prior data is still safe in a folder in the MyDocuments folder for that version. If it's SH itself that broke...it should work to just install SH again and it will look in that already created folder for the old data.

An uninstall won't remove the MyDocuments folder that SH creates.

So you still have the old SH setup files on your computer to do a new install? If not, which version are you talking about? I might still have a copy of it I could get to you.

_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/
I may have to RISE but I refuse to SHINE.

If you want to try the Eclipse mask and want a special promo code to get a little off the price...send me a private message.

nanwilson
Posts: 3464
Joined: Tue Apr 13, 2010 10:35 am
Location: Southern Alberta

Re: old version sleepyhead - new problem

Post by nanwilson » Thu Oct 23, 2014 1:16 pm

Pugsy wrote:I have to ask but have you tried creating a new user profile and seeing if that works?that did not work either

You could also try installing the same version again if a new user profile doesn't work...your prior data is still safe in a folder in the MyDocuments folder for that version. If it's SH itself that broke...it should work to just install SH again and it will look in that already created folder for the old data. tried that too

An uninstall won't remove the MyDocuments folder that SH creates.

So you still have the old SH setup files on your computer to do a new install? If not, which version are you talking about? I might still have a copy of it I could get to you.
The copy I got was from you we all were having trouble doing the windows 8 thing and I had to do a different install... I don't remember how I went about it other than you sent it to me. My computer is a 64 bit, and my sleepyhead version was 9.03. Hope that helps.
Started cpap in 2010.. still at it with great results.