How to erase an SD card for REMstar Auto

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
Restless2

How to erase an SD card for REMstar Auto

Post by Restless2 » Fri Feb 27, 2015 6:55 pm

My husband has a new REMstar Auto A-flex machine, which has an SD card. I bought EncoreViewer2, but it doesn't let you erase the card like Encore Pro did. After the DME downloads the card on March 6th, and we are able to purchase instead of rent the cpap machine, I would like to erase the card myself. How do I do that?

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Pugsy
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Location: Missouri, USA

Re: How to erase an SD card for REMstar Auto

Post by Pugsy » Fri Feb 27, 2015 7:05 pm

I just do it manually using the computer. No need to do any special format because when you put it back in the cpap machine the machine will fix it like it wants it.

So what I do is use the MyComputer feature on my computer and just go to the drive letter where the SD card sits and highlight the main folder and simply erase it manually with the good old "delete" button.

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Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
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Restless1
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Joined: Sun Aug 05, 2007 6:02 pm

Re: How to erase an SD card for REMstar Auto

Post by Restless1 » Fri Feb 27, 2015 7:19 pm

Thanks, Pugsy, but now I have another problem.

I have a REMstar Auto M Series machine from 2007 and used Encore Pro 1.8 Release 2. I got a new Dell computer, and the software for Encore Pro will not install because it says SQL Express installer encountered an error. (Maybe it's because I have EncoreViewer2 installed for my husbands cpap?)

I saw in other posts that you mentioned Encore Basic. Does it work with my REMstar Auto M Series as well as my husband's PR System One REMstar 60 Series auto? How do I get it? Thank you.

Irene (Restless1 and Restless2)
(I had forgotten to sign in before my first post so I had to create a new name.)

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Software: Encore Smart Card Reader - USB
Additional Comments: Encore Pro software 1.8

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Pugsy
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Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Re: How to erase an SD card for REMstar Auto

Post by Pugsy » Fri Feb 27, 2015 7:27 pm

The problem with Encore Pro and the SQL server database has nothing to do with the fact that you have Viewer installed on your computer. It's a common problem with Pro and I have never been able to figure out exactly what needs to be done to fix it.
We have people come here with the problem and then they pop back in and tell us "fixed it" but they don't take the time to share what they did to fix it. I have had I don't know how many Encore Pro versions installed and I have never had that problem so I haven't had a chance to try to sort out the issues.

What I normally do is just tell people to install Basic and there's a good chance it will install easily because it doesn't use the SQL thing at all. So install failure rates for Basic are quite low while install failure rates for Pro are about 1 in 5 from the feed back I have received.

Basic shows the exact same reports as Pro without the headaches so kinda silly to mess with Pro and those headaches unless there is absolutely no other way to go.

Basic will work with your M series machine and it will even let you erase the cards (either the SD or smart card) after download if you wish.
I will send you a private message in just a little bit with some information on where you can find Basic.

_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier
Additional Comments: Mask Bleep Eclipse https://bleepsleep.com/the-eclipse/
I may have to RISE but I refuse to SHINE.

If you want to try the Eclipse mask and want a special promo code to get a little off the price...send me a private message.