49er wrote:Wulfman... wrote:ems wrote:palerider wrote:CaptPat wrote:The repeated rude, and disrespectful tone of many of the responses
I think you'll find that the repeated rude, disrespectful, and uncivil tone was set by the OP in this thread, lashing out with viciousness at anyone that didn't completely agree with him.
That's in the eyes of the beholder, Palerider. Sure, he could have come across less feisty but I certainly would not call him vicious.
He was put on the defensive immediately. Instead of people realizing that he was having what he considered a life threatening situation,
people immediately jumped down his throat. Instead of calming him down and offering suggestions, we managed to get him even more riled up. By the time a few excellent suggestions were mentioned, the OP was already on the defensive.
Are you SERIOUS???????
He started out on the OFFENSE.
He started an
inappropriate thread with the first sentence being:
So, you think DME's are evil, huh. Well, so is CPAP-dot-COM
And you don't think people wouldn't come to CPAP-dot-COM's defense? AND try to point out that the post was inappropriate?
Den
.
Den,
Why is the post inappropriate if someone had a bad experience with cpap-dot-com? Phil had tried to solve the problem, which included asking to speak to a supervisor and was told that wasn't possible. I don't know why people, including you, have a hard time understanding that anyone in his situation would be very frustrated.
I understand the intense loyalty to cpap-dot-com but as one who had a few "scratching my head" moments with them that fortunately were resolved by Carolyn, they are definitely not infallible. But the difference between me and someone like Phil is I have been around for awhile and know that she will take care of things. He didn't hvae that knowledge so his anger was totally understandable since I think anyone, including you would be very upset if you received an expensive non working item in which things showed no sign of being resolved.
Finally, instead of anger at someone Phil, why not take the high road and say, we understand why you are angry but the Goodmans have a track record for making things right, please contact them and point them to the contact information. Imagine the positive tone that would set vs. all the negative mean spirited posts that resulted. My guess is that Phil would have felt less of a need to respond defensively to the attacks.
49er
It was a PRIVATE business transaction between him and CPAP-dot-COM. It should have remained that way.......and to a number of "observers" who were defending CPAP-dot-COM, it was
not phrased in a "Can you help me?" or "I've got a problem" type of question. It was someone who wasn't satisfied with their situation trying to bad-mouth them on the "CPAP help" forum. As I've said before, it's happened before (a few times) and the response has always been the same. When you set the tone in your initial post, be prepared for responses "in-kind" (proportionality).
How many times have you read "I HATE THIS THERAPY!", "I QUIT!"(or some such variations) or similar negativity toward this therapy. They usually get "appropriate" and "proportional" responses. Sometimes, "tough love" helps them snap out of it and sometimes it doesn't. If they were going to quit, they may have already made up their minds and can't be converted to dedicated users. On the other hand, if they come to the forum sincerely asking for "help", they'll surely find it.
If you look through the pages of responses, I didn't actually post until well into the second page. He was already lashing out at the previous posters.
Personally, I don't have ANY connection to CPAP-dot-COM, other than they have been the provider to this great forum and I was purchasing my equipment from them some months before I decided to actually join the forum. I've never had a problem with them and they've always been good to deal with. I haven't actually purchased anything from them since 2011, but haven't needed to as I've been pretty well stocked up on stuff since then.
I'm sure that there are also other businesses I've dealt with who I would defend if they were verbally attacked in public.
Den
PS. - Well, I THOUGHT I was "done".
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