Don't Buy From Our Host, CPAP.com

We should flood all of CPAPtalk's online competitors forums (1800CPAP, Sleep Restfully, CPAPwholesale, etc, etc) with wild negative comments and innuendo.... let's get the playing field leveled. Oh wait, they don't have forums that they support. That should tell you something right there

Sir NoddinOff wrote:We should flood all of CPAPtalk's online competitors forums (1800CPAP, Sleep Restfully, CPAPwholesale, etc, etc) with wild negative comments and innuendo.... let's get the playing field leveled. Oh wait, they don't have forums that they support. That should tell you something right there

Boy, I wish I could do it to one of them that I purchased a mask from and ended up returning. They actually had the nerve to charge $7 to exchange a mask for another size.

Ok, I realize the money wasn't a big deal but I just found that so offensive. That would be like a department store charging me money to exhange a piece of clothing for another size.

49er wrote: That would be like a department store charging me money to exhange a piece of clothing for another size.

Well, to be fair, the department store can put your returned piece of clothing back on the rack and sell it.

In contrast, once a mask is opened, they're not allowed to sell it to anyone else. $7 for taking a loss actually seems pretty generous. Heck, even our hosts have mask insurance for that reason.

And here I was trying to be reasonable.

Why do I bother!

Phil - good riddance (can you tell that's a wish?).

--a wish, aww;
I'd love to help, (poof!) but I'm not that kind of frog.

chunkyfrog wrote:--a wish, aww;
I'd love to help, (poof!) but I'm not that kind of frog.

what kind of a frog is our chunky.... that's a puzzler.

Phil587 wrote:

Julie wrote:I'm glad you're getting things resolved with Johnmy, that's great, but as to the personal stuff... remember you came on the site with some pretty nasty things to say in a few notes, and being relatively new here, some people may have felt that you came across as arrogant, on top of not very polite... some of us having been here way too long and feeling attacked along with the Goodmans who have been friends apart from anything else.

We're all in similar boats here, just trying to manage this nonsense we're in, and help each other, and while some would do well to temper their own responses, they're not 'news' to us and we can roll with those punches... it was only that you came out of relative nowhere, all indignant and insulting our loyalties, so we may not have necessarily been as interested in what you actually said in the first notes, as the way they came across...

Good luck with it all.

So, that's how you get your license to act like a jerk here, huh. I'll remember that after I have been around a while -- jerk license time!

As I said, *some* of you need help. Please get some before it's too late.

Let me guess you never were in the U.S. Armed Forces, or if you were you got out with a less than Honorable Discharge. As for as getting "Jerk Licence", yours wouldn't have go be renewed, it's stamped "Lifetime". No lesson learned here folks! Jim

49er wrote:The main issue whether you think cpap.com is the greatest organization on this earth or if they stink to high heaven is that if a pap machine become defective under the warranty period, that the customer is treated horribly in having to wait up to 6 weeks for their machine to be repaired and being forced to spend extra money for a replacement or a rental. This is unheard of in any other situation as companies replace defective products immediately without extra expense to the customer. Why this is acceptable where the stakes are alot higher is beyond me.

49er

This is the most sensible comment in this entire thread. Waiting 6 weeks would be nightmare. How scary You could stroke or be dead waiting. How can this be acceptable by any standard. I am so glad I bought a 2nd machine.

Bill44133 wrote:

49er wrote:The main issue whether you think cpap-dot-com is the greatest organization on this earth or if they stink to high heaven is that if a pap machine become defective under the warranty period, that the customer is treated horribly in having to wait up to 6 weeks for their machine to be repaired and being forced to spend extra money for a replacement or a rental. This is unheard of in any other situation as companies replace defective products immediately without extra expense to the customer. Why this is acceptable where the stakes are alot higher is beyond me.

49er

This is the most sensible comment in this entire thread. Waiting 6 weeks would be nightmare. How scary You could stroke or be dead waiting. How can this be acceptable by any standard. I am so glad I bought a 2nd machine.

I strongly disagree.
It was determined (read Pugsy's posts) that the OP already HAD a machine. So, it wasn't like he was without one.


Den

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Phil587 wrote:It would seem it might work out after all. To those of you that suggested I speak with Johnny were absolutely correct -- extremely nice guy. He is trying his very best to get my issue worked out, unlike his staff -- they still refused. All they had to do was offer me the exact same options Johnny offered and this would have been a non-issue. I won't know the outcome until tomorrow but it is progress. He stated it is normal procedure to do so but there is an apparent issue with some of his staff he will address. So, to those suggesting carrying the problem to Johnny -- THANK YOU!! The fact I will end up with two expensive machines when I only need one.

To those acting like petulant jerks with nothing more to offer than your vitriol in this thread, you seriously need help. I suggest you take a hard look within and try to figure out where you got off the "human" train and try your best to get fixed.

Phil

Phil I am glad you are making progress here, and hope it works out well for you.

Going forward; you have to understand that a lot/most of the people here have sleep disorders. Like most people who lack sleep they get cranky.
If you need cpap help with your therapy these people on this forum are your best friend, and your best resource. These people with the knowledge paying it forward for all
of the new people searching the internet for answers. I think you have benefited from this site. This site is sponsored by the Goodman's and cpap.com. They absorb the cost to run
this site for all to benefit and it is free for all. The Goodman's give back to the people with sleep apnea. I wish every one I do business with would give to their customers the way
the Goodman's do. Speaking for myself this website saved my life.

If you feel the need to rant... I learned early on this is not the place to do it. I hope you learned that in this thread.


I wish you well

Wulfman... wrote:

Bill44133 wrote:

49er wrote:The main issue whether you think cpap-dot-com is the greatest organization on this earth or if they stink to high heaven is that if a pap machine become defective under the warranty period, that the customer is treated horribly in having to wait up to 6 weeks for their machine to be repaired and being forced to spend extra money for a replacement or a rental. This is unheard of in any other situation as companies replace defective products immediately without extra expense to the customer. Why this is acceptable where the stakes are alot higher is beyond me.

49er

This is the most sensible comment in this entire thread. Waiting 6 weeks would be nightmare. How scary You could stroke or be dead waiting. How can this be acceptable by any standard. I am so glad I bought a 2nd machine.

I strongly disagree.
It was determined (read Pugsy's posts) that the OP already HAD a machine. So, it wasn't like he was without one.


Den

.

Den the point I was trying to make and didn't make clear(obviously) is the disturbing part is for any one to wait 6 weeks for a defective machine repairs is a nightmare if you don't have a backup machine. I went over a year without a backup. Not everyone can afford to have backup. How can waiting 6 weeks be OK ?

I wish you well

You do have a choice, buy your machine from online sources, and deal with warrenty repairs as per the manufacturers requirements, or purchace from a DME provider, pay twice as much and get ONE machine, if it fails take it back to the DME and go thru a song and dance, eventually they will send it back to the manufacturer for warrenty repair. As you are at the DME, you can try to get a lowner or rental, mileage may vary! I have decided from the beginning that a backup was needed.

So I bought a new unit from Cpap dot com, and a third used unit, I have never had to rely on the backup, part of that is because I am prepared.

Fate, craps on the unprepared. Also just a observation, the more bells and whistles you get on any equiptment the more sub-systems you have to fail, so I use APAPs, not BPAPs, simple works for me, even at a high pressure.

Bill44133 wrote:

Wulfman... wrote:

Bill44133 wrote:

49er wrote:The main issue whether you think cpap-dot-com is the greatest organization on this earth or if they stink to high heaven is that if a pap machine become defective under the warranty period, that the customer is treated horribly in having to wait up to 6 weeks for their machine to be repaired and being forced to spend extra money for a replacement or a rental. This is unheard of in any other situation as companies replace defective products immediately without extra expense to the customer. Why this is acceptable where the stakes are alot higher is beyond me.

49er

This is the most sensible comment in this entire thread. Waiting 6 weeks would be nightmare. How scary You could stroke or be dead waiting. How can this be acceptable by any standard. I am so glad I bought a 2nd machine.

I strongly disagree.
It was determined (read Pugsy's posts) that the OP already HAD a machine. So, it wasn't like he was without one.


Den

.

Den the point I was trying to make and didn't make clear(obviously) is the disturbing part is for any one to wait 6 weeks for a defective machine repairs is a nightmare if you don't have a backup machine. I went over a year without a backup. Not everyone can afford to have backup. How can waiting 6 weeks be OK ?

I wish you well

I did my first year (mid 2005-mid 2006) without a backup machine as well. And, yes, I was getting a little nervous, but could have gotten one from CPAP-dot-COM in very short order if need be. Then, in 2006, I started buying (new and used) machines. My first Pro 2 had developed a "wheeze" in the C-Flex function and I wanted to get it repaired under warranty. By the time I sent it in, I had two additional machines (one new/one used). I also had to wait about six weeks to get it back.

It's really not hard to find "inexpensive" backup machines these days. It might be a little different if you're on an ASV machine, but if that's the case, you'd BETTER have a backup machine. And, even some older ASV machines can be located if need be.......they've been around for quite awhile, so if one looks around, they can be found at lower costs.

From another perspective, we all were without machines for years before we started therapy.

If you compare this to an automobile, if you only have one vehicle and it needs to go in the shop, what do you do to get to work?

Yes, there are advantages and disadvantages to using either local DMEs or online sellers. But, one has to put their priorities in perspective and make decisions. And, as I also hinted at, there are sources for "surplus" or used machines which are very affordable. Some of them have been mentioned frequently on the forum.


Den

.

Phil587 wrote: If I could meet them face to face, I have NO doubt we could work out our differences. Since that's not possible, all I can do is treat them like the little cowards they are.

Phil

Wow! ...Looks like your "Human Train" has missed a few stops.....

Goofproof wrote:You do have a choice, buy your machine from online sources, and deal with warranty repairs as per the manufacturers requirements, or purchase from a DME provider, pay twice as much and get ONE machine, if it fails take it back to the DME and go thru a song and dance, eventually they will send it back to the manufacturer for warranty repair. As you are at the DME, you can try to get a loner or rental, mileage may vary! I have decided from the beginning that a backup was needed.

Decent analysis Goofproof. I'd bet that the equipment manufacturers keep the terms for on-line sales as restrictive as possible. Given their deference to DME sales channel it is likely that on-line only exists to compete with the secondary market. Highly doubt the equipment suppliers make this an easy business. Seems like adding retail cost to provide extra luxury services for on-line sales is a non-sequitur. I really appreciate the additional price, performance, and product options that on-line retail PAP offers to consumers.

Phil587 wrote:So, you think DME's are evil, huh. Well, so is CPAP.COM

If you really want to help then why not show a comparison of better service and lower prices. My assumption is that you will find the host provider to be the most desirable for price, performance, and product for new equipment. They put a lot of care into this forum, relevant e-mail for promotions and news, and a unique "mask insurance" supported by on-line purchasing tools. I assume their equipment sales are run with equal thought and care. If I am wrong then let me know. Except for the weirdness related to having a prescription per machine you have not surprised me with any new information.