Don't Buy From Our Host, CPAP.com
Re: Don't Buy From Our Host, CPAP.com
Wulfman:
I am now searching for the previous posts you have regarding DME providers and whether you blame the customer or the provider……I’ll keep you posted on the results of my findings. CPAP.COM IS GREAT….do not vent against them….Hooo hoooo.
I am now searching for the previous posts you have regarding DME providers and whether you blame the customer or the provider……I’ll keep you posted on the results of my findings. CPAP.COM IS GREAT….do not vent against them….Hooo hoooo.
Re: Don't Buy From Our Host, CPAP.com
best I can figure, the OP got a machine that may have developed a defect after 2 days of use, and he's not happy that cpap.com won't set aside the published return policy and do him some favors that he apparently wants.chunkyfrog wrote:--did I miss something?
took hubby to the movies (Let's Be Cops)
I get back, and there's blood and hair all over.
Sheesh!
Get OSCAR
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
Re: Don't Buy From Our Host, CPAP.com
But he WANTS it!!!
_________________
Mask: Ultra Mirage™ Full Face CPAP Mask with Headgear |
Humidifier: IntelliPAP Integrated Heated Humidifier |
Re: Don't Buy From Our Host, CPAP.com
*detects a hint of Veruca Salt in the air
Julie wrote:But he WANTS it!!!
_________________
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Backup/travel unit is an identical S9 AutoSet for Her w/Eson nasal mask |
- Drowsy Dancer
- Posts: 1271
- Joined: Mon Feb 28, 2011 9:35 am
- Location: here
Re: Don't Buy From Our Host, CPAP.com
_________________
Machine: PR System One REMStar 60 Series Auto CPAP Machine |
Mask: Swift™ FX Bella Nasal Pillow CPAP Mask with Headgears |
Additional Comments: Software: SleepyHead. Pressure: APAP 9.5 min/11 max, A-Flex x2 |
How we squander our hours of pain. -- Rilke
Re: Don't Buy From Our Host, CPAP.com
Phil587 wrote:So, you think DME's are evil, huh. Well, so is CPAP.COM
Quick story -- First, I try to do things the "right" way. Went to see my sleep Doc and got a brand new script for an auto BIPAP. I sent it to CPAP.COM and ordered a Philips Auto Bi-Level and received it in short order. Wow -- everything is going great. Well, until I started using it. Used it two nights and the damn thing proved defective. I call CPAP today to get a RMA to return the machine and learn it must go back to Philips for warranty work == there is no such thing as a replacement, even for a defective unit. Well, crap -- OK, I will order a new machine to use while the defective unit is away since I MUST have a machine for health reasons. CPAP says -- nope, cant do it. Your script calls for just one machine. I say, OK send me one because you have yet to complete the deal because you sent me a defective machine.
They *refused* to send me a machine. Some of you guys may think CPAP is the best thing since sliced bread. I'm here to tell you they will pee down your back as soon as they get your money.
Lesson learned.
Phil
Strange. Don't get it repaired. Return it. You can RETURN the machine within 30 days of purchase: https://www.cpap.com/returns.php
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Mask: Mirage™ FX Nasal CPAP Mask with Headgear |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Re: Don't Buy From Our Host, CPAP.com
Except for this specific part of that return policy:Physician wrote: Strange. Don't get it repaired. Return it. You can RETURN the machine within 30 days of purchase: https://www.cpap.com/returns.php
As this is medical equipment of a very personal nature, all machines to include CPAP, APAP, BiPAP and Humidifiers, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not. CPAP and BIPAP warranty decisions for repair or replacement are made by solely by the manufacturer.
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Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: ResMed AirFit N30 Nasal CPAP Mask with Headgear |
Re: Don't Buy From Our Host, CPAP.com
The main issue whether you think cpap.com is the greatest organization on this earth or if they stink to high heaven is that if a pap machine become defective under the warranty period, that the customer is treated horribly in having to wait up to 6 weeks for their machine to be repaired and being forced to spend extra money for a replacement or a rental. This is unheard of in any other situation as companies replace defective products immediately without extra expense to the customer. Why this is acceptable where the stakes are alot higher is beyond me.
49er
49er
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Mask: SleepWeaver Elan™ Soft Cloth Nasal CPAP Mask - Starter Kit |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Use SleepyHead |
- Jay Aitchsee
- Posts: 2936
- Joined: Sun May 22, 2011 12:47 pm
- Location: Southwest Florida
Re: Don't Buy From Our Host, CPAP.com
Yes, Phil AKA Phil587 AKA Robert Joseph?
Carolyn Goodman could find no such order for Robert Joseph viewtopic.php?f=1&t=98548&st=0&sk=t&sd= ... 90#p918077Robert Joseph wrote:(June 16th)BBB rates CPAP.com with an "F" (the worst rating) for a reason. I purchased all my equipment from there, and things were fine until they weren't. They don't want to honor defective items. Instead, they'll ask that you replace what can be replaced, then Adjust the machine to the point where it doesn't do what you paid for it to du (apap, auto pressure adjustments)
When it wakes you up more than helps because it blows so hard it hurts, and the only thing you can do is reset it, well then they will tell you since it's under warranty they'll have a look but only if you pay to ship it. And unless you shell out $170.00- for a rental, you will be without your medical CPAP or APAP machine for as long as it takes, and the $170 is a recurring fee.
So I was not shocked to see the BBB rates this company with it's lowest possible rating. "F" not, A, not B, not C, not D, not E, BUT CPAP.COM IS RATED BY BBB AN "F" I thought some of you would like to know before making a decision.
carolyngoodman wrote:Robert Joseph,
I sent the following email to the email you have registered for your CPAPtalk account:
Greetings,
We saw your post on CPAPtalk. We tried to look into your order, however this email address is not in our system. Also your name is not connected to an order in our system for a machine.
As Johnny replied on the thread, if you provide your information, we would be happy to look into your order.
viewtopic.php?f=1&t=98548&st=0&sk=t&sd= ... 75#p914843
"Robert Joseph:
I looked for an order relating to your name or registered email and could not find any orders. I would like to look review your order to see is a mistake was made. You can private message me, or my wife, carolyngoodman directly so we can locate your order."
I welcome your response.
Regards,
Carolyn Goodman
_________________
Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
Additional Comments: S9 Auto, P10 mask, P=7.0, EPR3, ResScan 5.3, SleepyHead V1.B2, Windows 10, ZEO, CMS50F, Infrared Video |
- Sheriff Buford
- Posts: 4082
- Joined: Mon Aug 09, 2010 8:01 am
- Location: Kingwood, Texas
Re: Don't Buy From Our Host, CPAP.com
Do I need to get involved here? mm?
Sheriff
Sheriff
_________________
Machine: AirSense 11 Autoset |
Mask: Mirage Quattro™ Full Face CPAP Mask with Headgear |
Re: Don't Buy From Our Host, CPAP.com
Nah, just bring the popcorn. I like the kind that is caramel covered.Sheriff Buford wrote:Do I need to get involved here? mm?
Sheriff
49er
_________________
Mask: SleepWeaver Elan™ Soft Cloth Nasal CPAP Mask - Starter Kit |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Use SleepyHead |
Re: Don't Buy From Our Host, CPAP-dot-com
Reading comprehension is not in your skill set, is it Den? I tried to BUY another machine to use while the first one is gone for 6 to 8 weeks for "repair". I never asked for a "freebie". You are making yourself look the idiot by misrepresenting the facts. Try do do better on your reading comprehension.Wulfman... wrote:Not "fact". You refused their terms to send it back to have it sent to the factory for diagnostics or repair. You wanted them to provide you with a "freebie" replacement machine.Phil587 wrote:LOL -- you are a real hoot. Would you care to tell the Philips engineers it's assembled wrong. They walked me through the entire process today with me texting them pictures during the process. Face it, "Den", I was shipped a defective product and the shipper refused to make it "right". Fact!Wulfman... wrote:
Personally, I suspect you have something assembled incorrectly.
Den
.
Phil
It's not their fault that you got a machine that had issues. You're making yourself look like an idiot in the way you're going about dealing with it.
Den
.
Phil
Re: Don't Buy From Our Host,
What an idiot you are. You and Den should get together and form a club of misrepresentation. The unit I purchased new from the seller was defective out of the box. It was bad when it was shipped and still is. I bought new and was shipped a defective unit. In my world, that is the shipper's responsibility to fix -- not mine. I bought in good faith and was shipped crap. Maybe if yopu and "Den" get together you can find enough brain cells to figure it out.best I can figure, the OP got a machine that may have developed a defect after 2 days of use, and he's not happy that the seller won't set aside the published return policy and do him some favors that he apparently wants.
Phil
- chunkyfrog
- Posts: 34390
- Joined: Mon Jul 12, 2010 5:10 pm
- Location: Nebraska--I am sworn to keep the secret of this paradise.
Re: Don't Buy From Our Host, CPAP.com
Is RobertJoseph back?
----I wonder who is paying him . . .
----I wonder who is paying him . . .
_________________
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Airsense 10 Autoset for Her |
Re: Don't Buy From Our Host, CPAP com
Don't put Den and the devil in the same boat. They are far from being close to even being in the same league. Anyone who posts here knows that.
I know you are angry and I have no idea why they wouldn't sell you another machine but work that with Johnny.
I know you are angry and I have no idea why they wouldn't sell you another machine but work that with Johnny.