Service required

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
Icemann2727
Posts: 1
Joined: Sat Dec 09, 2017 10:43 pm

Service required

Post by Icemann2727 » Sat Dec 09, 2017 10:47 pm

I just got a dream station today and I did nothing but add water to it and the service required alert came on. I tried unplugging it , I tried pushing buttons at the same time nothing works. I can't get anyone on the phone to help

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Wulfman...
Posts: 6688
Joined: Mon Sep 01, 2014 6:41 pm
Location: Nearest fishing spot

Re: Service required

Post by Wulfman... » Sun Dec 10, 2017 12:29 am

Icemann2727 wrote:I just got a dream station today and I did nothing but add water to it and the service required alert came on. I tried unplugging it , I tried pushing buttons at the same time nothing works. I can't get anyone on the phone to help
From the Service Manual:


ALERT

Service Required

ICON

(triangle with exclamation mark)

TYPE

Safe State

DESCRIPTION

Indicates an error which enters device into “Safe State.”
This allows power to remain on but airflow is disabled.

POSSIBLE CAUSE

Device error.

ACTION

Press Control Dial to silence alert.
Disconnect device from power.
Reattach power cord to restore power.
If the alert continues to occur, retrieve possible error codes and troubleshoot for possible failure.

.


Den

.
(5) REMstar Autos w/C-Flex & (6) REMstar Pro 2 CPAPs w/C-Flex - Pressure Setting = 14 cm.
"Passover" Humidification - ResMed Ultra Mirage FF - Encore Pro w/Card Reader & MyEncore software - Chiroflow pillow
User since 05/14/05

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LSAT
Posts: 13232
Joined: Sun Nov 16, 2008 10:11 am
Location: SE Wisconsin

Re: Service required

Post by LSAT » Sun Dec 10, 2017 6:54 am

[quote="Icemann2727"]I just got a dream station today and I did nothing but add water to it and the service required alert came on. I tried unplugging it , I tried pushing buttons at the same time nothing works. I can't get anyone on the phone to help[/quote]

Take it back!

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MrsRinPDX
Posts: 246
Joined: Tue Nov 21, 2017 9:53 am
Location: Portland, OR USA

Re: Service required

Post by MrsRinPDX » Sun Dec 10, 2017 9:49 am

I'm with LSAT on this one. Take it back.

_________________
Machine: DreamStation BiPAP® Auto Machine
Mask: ResMed AirFit™ F20 Full Face CPAP Mask with Headgear
Humidifier: DreamStation Heated Humidifier
Additional Comments: Pressures: IPAP 18/ EPAP 14; Secondary mask - Nuance Pro Nasal Pillow