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General Discussion on any topic relating to CPAP and/or Sleep Apnea.
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Sleeping Ugly
 
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Sleepyhead Keeps Crashing

Postby Sleeping Ugly on Sun Dec 03, 2017 5:31 am

Is anyone else having problems with Sleepyhead? I keep trying to import my data and it looks like it downloads it, but the information won't generate. When I click on "daily" it asks me to import the data--which I just did. To comply, I start to upload the data again and then I get the error message that Sleepyhead has stopped working.
CPAP Therapy: providing restful and restorative sleep, while making you LOOK like you haven't had ANY! --me

Julie
 
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Re: Sleepyhead Keeps Crashing

Postby Julie on Sun Dec 03, 2017 5:42 am

Have you tried uninstalling and then reinstalling?

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Pugsy
 
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Re: Sleepyhead Keeps Crashing

Postby Pugsy on Sun Dec 03, 2017 6:00 am

Try restarting your computer if you haven't yet tried that.
Try creating a new user profile and import to that new profile.

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Machine: AirSense™ 10 AutoSet™ For Her CPAP Machine with HumidAir™ Heated Humidifier
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear
Additional Comments: Backups..AirCurve 10 ST, S9 Adapt, PR S1 Bipap #760

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Sleeping Ugly
 
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Re: Sleepyhead Keeps Crashing

Postby Sleeping Ugly on Tue Dec 05, 2017 5:46 am

Nothing works. It keeps crashing. It download the data and then does nothing with it. I try to open the statistics and it asks for data. Sigh.
CPAP Therapy: providing restful and restorative sleep, while making you LOOK like you haven't had ANY! --me

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Pugsy
 
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Re: Sleepyhead Keeps Crashing

Postby Pugsy on Tue Dec 05, 2017 6:29 am

Did you try uninstalling and installing again?

Which version of SleepyHead are you trying to use and what is the operating system on your computer?

_________________
Machine: AirSense™ 10 AutoSet™ For Her CPAP Machine with HumidAir™ Heated Humidifier
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear
Additional Comments: Backups..AirCurve 10 ST, S9 Adapt, PR S1 Bipap #760

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Sleeping Ugly
 
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Re: Sleepyhead Keeps Crashing

Postby Sleeping Ugly on Wed Dec 06, 2017 5:47 am

It now works after uninstalling and reinstalling FOUR TIMES, lol. Finally the Moon was in the 7th house and Jupiter was aligned with Mars.
CPAP Therapy: providing restful and restorative sleep, while making you LOOK like you haven't had ANY! --me

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Cpapian
 
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Re: Sleepyhead Keeps Crashing

Postby Cpapian on Thu Dec 07, 2017 7:25 pm

Sleeping Ugly ....... Wow! I thought I caught your problem. Kept trying to upload last night and it wouldn't take. Then I noticed the SD card was not completely in the reader. Thank goodness. I wasn't sure I could wait for Jupiter to get back in alignment. :wink:

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Pugsy
 
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Re: Sleepyhead Keeps Crashing

Postby Pugsy on Thu Dec 07, 2017 11:16 pm

Glad the problem got sorted out. My next idea was to try an older version of SleepyHead depending on which operating system was on the computer.

_________________
Machine: AirSense™ 10 AutoSet™ For Her CPAP Machine with HumidAir™ Heated Humidifier
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear
Additional Comments: Backups..AirCurve 10 ST, S9 Adapt, PR S1 Bipap #760

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Sleeping Ugly
 
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Re: Sleepyhead Keeps Crashing

Postby Sleeping Ugly on Fri Dec 08, 2017 5:51 am

And it worked one day and it is back to crashing again! ARG! Exactly the same problem! I guess I have to uninstall and reinstall every time I want to read the data. This is fun.
CPAP Therapy: providing restful and restorative sleep, while making you LOOK like you haven't had ANY! --me

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Pugsy
 
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Re: Sleepyhead Keeps Crashing

Postby Pugsy on Fri Dec 08, 2017 10:27 am

Let's get you the slightly older version and see if it is more stable.
You lose nothing of real importance by using the prior version.

Go here and go down the list and see which version for what operating system.
If Windows...I think it is the last one.
If you get a notice about a missing dll file let me know...it happens with some Windows and I know how to probably get you what you need.
http://sleepfiles.com/SH/files/testing/

Or...alternately if you want to uninstall and reinstall one more time...
When you do the uninstall go into your MyDocuments area and manually delete the SleepyHead folder in there so that all traces of SleepyHead are gone before you reinstall.
When you do a regular uninstall that folder in MyDocuments is untouched by the uninstall process and maybe there is something in it that is causing the crash. Worth trying...the older version doesn't install like the latest version and requires a bit more work starting it but I can walk you through it if you need help and once that work is done it's easy peasy.

_________________
Machine: AirSense™ 10 AutoSet™ For Her CPAP Machine with HumidAir™ Heated Humidifier
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear
Additional Comments: Backups..AirCurve 10 ST, S9 Adapt, PR S1 Bipap #760


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