another encore pro problems

CraigC · Post by **CraigC** » Wed Feb 15, 2006 12:14 am

I just received my card reader from 2factors and downloaded the encore pro 1.5 from the respironics site and installed it and installed the drivers for the card reader and it keeps on saying: smart card reader not detected. I read the other posts and did the same and still no luck. unistalled the program, reinstalled removed all the card reader stuff still no luck.

any sudjustions????

I am running win xp home and the 2fators card reader 3500

CraigC · Post by **CraigC** » Wed Feb 15, 2006 12:17 am

I am not sure if the mssql server is set up right, that could an issue also

dsm · Post by **dsm** » Wed Feb 15, 2006 1:57 am

Join the club.

The REspironics Encore Pro software is without doubt the most problematical any of us have tried to install.

I have installed it 6 times - 2 different versions. Every time it has been a dragged out painful process. I have spent much of my working career installing complex software on Mainframes and Workstations and Windows PCs and Encore Pro rates as a repeated bad experience all round for me.

It was so frustrating installing 1.5 on my XP computer that I still can't figure out how I succeeded. I too have the 2Factors reader.

These are the supposed steps

1) Install Encore Pro 1.5 - don't use a password for the database if you want to use Derek's My Encore

2) Install the correct driver for the 2Factors reader DO NOT INSTALL THE DRIVER THAT IS ON THE CD THAT CAME WITH THE READER. 2Factors have a special download on their website plus there are lots of folk here who can point you to this special driver. Several regulars have set up download sites.

-- this is where one big frustration begins. I did this multiple times & just kept getting the not detected error - multiple restarts & then reinstalls followed). After 2 nights frustration the software began to recognisee the reader - I have *no* idea what I did differently that caused it to work.

If anyone else can produce a clear easy to follow setup that works first go (using 2Factors reader) and it be understood by IT experts and computer neophytes I will raise my hat to them in praise.

Cheers DSM

Resmed & Puritan Bennett software is a dream to install by comparison to Encore Pro (no matter what version).

CraigC · Post by **CraigC** » Wed Feb 15, 2006 3:02 am

i tried everything again in the order that was offered and still no luck, even tried another usb port nuffin.is there another program that is reliable? since I downloaded the program from the respironics site, where can I get those set up files for the reader, I have tried the ones from tier site and it seems that they don't work. any more sudjestion?

dsm · Post by **dsm** » Wed Feb 15, 2006 4:29 am

Craig

Use the search facility & look for occurances of 2Factors

Cheers DSM

jcarn · Post by **jcarn** » Wed Feb 15, 2006 7:10 am

one thing to check out .. probably isn't the case, but worth looking at:

is USB support enabled in your BIOS?

I know that some of the older (3-4 years) IBM PCs came with USB disabled in the BIOS.

Of course if you have other USB devices plugged into your PC, this doesn't apply, your BIOS is fine.

DSM-guest · Post by **DSM-guest** » Wed Feb 15, 2006 4:13 pm

He has said his computer runs XP - that means he has current USB drivers.
XP doesn't run on many older PCs but those that it does run on and have USB ports, usually work. Turning off USB in the bios was on very old PCs at least 1999/2000 vintage

Cheers

DSM

Linda3032 · Post by **Linda3032** » Wed Feb 15, 2006 4:51 pm

I can't help much, but here are a couple of thoughts and a reprint (somewhat updated) of procedures and hints.

Do not use the CD that came with the smart card reader..

Sleepymans site is "locked" use the one on 2 factors (see note below).

Here is the only info I have to give:

Info to help you get and install Respironics Encore Pro 1.5i and Derek’s MyEncore 1.5b7

(These instructions are not for Encore Pro 1.4, nor for trying to upgrade previous MyEncore versions. Prior versions of both Encore Pro and MyEncore can also be downloaded and used – unless you are on Bi-Pap.)

You can purchase a reader for $30.80 (includes shipping from Hong Kong to the USA). Some use a credit card, some pay via Paypal. It takes about 8 to 10 days to get to the USA. This is the one I purchased for a desktop computer:
http://www.2factors.com/index.php?sp=&p ... s=&lang=en
You do NOT use the CD that comes with the Hong Kong reader – at all.

Another place to purchase (in the USA) at a cost of $56.00 is:
http://www.securetech-corp.com/mako_dt.html

1. Download and install the free Respironics software from the Respironics site below. For a new installation use Encore Pro version 1.5i (this installs both the software and MSSQL server).
http://software.respironics.com/cgi-bin ... ge=[Encore]

2. Next you want to run the “setup.exe” driver file from “Sleepymans” website. You access it thru this forum and this is the page you will find it on: Just click on it and say SAVE OR RUN:
viewtopic.php?p=58727&highlight=free+do ... nics#58727

Note for #2). Recently, the above file has been “locked”. If it is still locked, or for some reason you get an error message, you can download the driver via the 2factors site. Supposedly they are the same driver. Again, do NOT use the CD that came with the Hong Kong reader, go to this site and use “Installers for Encore Pro” at the bottom of the screen:
http://www.2factors.com/index.php?sp=&p ... s=&lang=en

3. Last, you download and install MyEncore Ver. 1.5b.7 from Derek’s site (via this forum):
viewtopic.php?t=6057&highlight=

Hope that helps to get you started off right. If not, please go to this site and read for more info:
http://www.2factors.com/index.php?sp=&p ... s=&lang=en

Also, here are a couple of “hints” that Derek and others give on installations (and it has been awhile since I did this so I don’t remember exactly where you need to do this – but you will know it when you see it):

A. You check the "Install for everyone" box on the install screen.

B. In Encore Pro, you will come across this screen: “Secure the Server”. Most people elect to check the middle one – with a blank password.

C. If you get this error message with Windows XP, "Unable to Load MSDE successfully Please Contact Respironics For Support." Then you need to do this:

It turns out that in order for the Microsoft SQL Desktop Server (MSDE) to install and function in Windows XP you must have “File and Printer Sharing” enabled in your networking set-up. This is an option that you set up when you configure your computer for networking and, although it may seem strange, it makes sense when you understand how a SQL server works. If you have this problem when installing, go to:
Settings -> Network Connections -> Local Area Connection
and click the Properties... item under the General tab. On the next window, in the box under the General tab you should see a checked item "File and Printer Sharing for Microsoft Networks"
If it is not there you must install it as follows:
1) Click the Install... button.
2) On the next window click on Service to highlight it, then click the Add... button.
3) On the next window click on File and Printer Sharing and OK

Linda3032 · Post by **Linda3032** » Wed Feb 15, 2006 4:55 pm

CraigC wrote:I am not sure if the mssql server is set up right, that could an issue also

You will get messages about mssql, but it is automatically added to your computer when you download Respironics 1.5

Usually the problem results from the "driver".

Also, XP has to have the "file and printer sharing" enabled on your network setup.

Linda3032 · Post by **Linda3032** » Wed Feb 15, 2006 5:00 pm

Another thought. When you try to go into Encore Pro, does it come up at all?

If so, make sure that in Preferences, System Settings, that you have the USB circle marked. Otherwise, you will get an error message when you try to download data.

Joe_0206 · Post by **Joe_0206** » Wed Feb 15, 2006 5:55 pm

Guest · Post by **Guest** » Wed Feb 15, 2006 8:07 pm

Using device manager uninstall the reader.

Unpluged the reader.

Use regedit to delete the Mako entry from the local machine hive of the registry.

Download and run the encorepro driver installer from the 2factors web site.

reboot

plug in the reader.

Darth Vader Look · Post by **Darth Vader Look** » Thu Feb 16, 2006 12:40 am

Don't forget about downloading the Microsoft .NET Framework 1.1. It must be installed on your computer and requires 40Mb of disk space. I really suspect that it has to be on your computer before installing the other software.

yardbird · Post by **yardbird** » Thu Feb 16, 2006 6:30 am

the dotNET Framework installation is for MyEncore... Derek's program. EncorePro does not require the dotNET Framework.

I JUST did a complete reinstall on a fresh WinXP.

Install the EncorePro downloaded from Respironcs' website as indicated in the posts above.

From the 2factors website on the page where it shows the DT3500, install the "Installer for EncorePro" from the link near the bottom right. Do NOT install the file that simply says "Drivers".

Plug in the reader. Allow WinXP time to detect the new hardware and install the driver. You'll get a message about the driver not being signed or something. Continue anyways.

Start EncorePro and in the Preferences make sure the USB reader is selected (EncorePro defaults to the serial reader..you have to change this to USB by clicking the radio button)

Create a new patient
Download data

It was that easy.

Humidifier

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